While the property itself was very clean, the experience was subpar for Hyatt’s reputation. I’ll try to be as fair and balanced as possible - Valet attendants were extremely kind and even helped with some local hot spot suggestions. The check-in staff were very welcoming and kind as well. The facility was clean and modern. Our room was very clean and taken care of.
Here’s the negatives - our extra blanket in our room was still wet. We let the cleaning people know and they were very apologetic and provided a fresh, clean blanket right away. Secondly, there is no room service and when I called to order food from the in-house restaurant, I thought that room service was provided but the lady on the phone snapped back annoyingly “We don’t do room service here”. I had to walk down to the front desk to pick up food from their restaurant. The restaurant food - worst ever. And that’s putting it nicely. Ordered wings, 2 chicken sandwiches and a double patty burger. The wings were the only shining part of the meal. The burger was extremely overcooked and hardly edible, and I’m extremely lenient when it comes to hotel food (I know timing is hard). Sanwiches looked like they were store bought, unwrapped and served. Very dry. Oh, and it was suppose to take 25min for food - it took 45 min with a reminder call from me to the front. Maybe they forgot. Continental breakfast was unimpressive but at least you get some options (eggs, potatoes, sausage, French toast). Not the Hyatt standard.