2/10 Terrible
Kenneth
Travelled with partner
25 Aug 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was advertised as "ocean view". While technically that's true, it was a very small, obscured view from our window, and you can't even really keep the window open because of people constantly walking by and looking in the room, had to keep the curtains closed. Certainly not anywhere near the caliber of ocean view I'm used to from previous ocean view stays at other resorts. In addition, the room was super dirty. Toilet was disgusting. The curtain rod in the shower fell down multiple times. The room itself was run down and not well maintained - could at least use a coat of paint on certain areas. Some of the guests in a neighboring room were having some kind of get together or party and were incredibly noisy for several hours, talking very loudly, even yelling at some points. No doubt anyone who was staying in any of the rooms in the place could have heard them. I understand it wasn't at night, but was still incredibly annoying. The management there should have at least told them to tone it down. Lastly, the service was not the best. Took us forever to check in (I've never had this experience anywhere else). We were originally told our room wasn't ready, though another couple was able to check in even though they came early as well. We came back a few hours later when they told us to come back and were then told they would "check" if our room was ready. Fortunately it was, but it still took close to 45 minutes to check in even at that point. Not recommended at all
Kenneth
Stayed 1 night in Aug 2024
