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Friendly staff, great location

The genyo spa bath is amazing. The building is newish and elevator is fast.

Beds were extremely hard and the pillows were very uncomfortable and had some sort of beads in them . To not have access to a smart TV with access to Netflix and Hulu and to not have access to any English TV was a very big letdown. This branch of Royal Park didn’t even come close to resembling the branch in Fukuoka. I would not have stayed here had I known how poor the amenities were

The hotel is absolutely gorgeous and almost perfect with regards to its cleanliness, service, and price. There are two issues though. I travelled in April and Japan was still cold on most days. The hotel kept the air conditioner (AC) on all night. It took them two days to turn on the heat but on the fifth day, they went back to the AC and said they were not allowed to turn the heat on again. Those cold nights were uncomfortable. The second issue was with their laundry room. If you need to do laundry, you have to wait hours to use one of the four machines. Once you use it, the drying function never actually dries your clothes even after two hours. I had to catch my flight with wet clothes in my bag. There are machines on the market that can wash and dry in 30 minutes. I think the hotel should invest in those machines. Most of them are energy efficient nowadays. If the hotel is trying to conserve energy, two hours to wash and semi-dry is not the way to do it. For the travelers who like to wash while traveling, there 24-hour laundromats in the area but nothing near this hotel. The 24 hour laundromats have 30 minute washers and 30 minute dryers.

The staff and amenities offered at Keio is amazing. Spacious rooms and so accommodating on every level. Wonderful experience

Will definitely stay here again when next time in Tokyo