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Mercure Brisbane Garden City

4.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Mercure Brisbane Garden City

Restaurant
Terrace/patio
Shower, eco-friendly toiletries, hair dryer, towels
Lobby
Restaurant

Reviews

8.4 out of 10

Very good

Popular amenities

  • Room service
    Room service
  • 24/7 front desk
    24/7 front desk
  • Breakfast available
    Breakfast available
  • Housekeeping
    Housekeeping
  • Laundry
    Laundry
  • Kitchen
    Kitchen

Explore the area

Map
18 Macgregor St, Upper Mount Gravatt, QLD, 4122
  • Westfield Garden City Shopping Mall
    5 min walk
  • BTP Conference & Exhibition Centre
    2 min drive
  • Queensland Sport and Athletics Centre
    3 min drive
  • Brisbane, QLD (BNE)
    26 min drive

Room options

View all photos for Superior Room, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed

  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed

  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Single Beds

Standard Room, 2 Single Beds

Standard Room, 2 Single Beds

  • 25 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 1 Queen Bed

Premium bedding, in-room safe, desk, laptop workspace

Superior Room, 1 Queen Bed

  • 25 sq m
  • Sleeps 4
  • 1 Queen Bed

Similar properties

Front of property

Sunnybank Star Hotel & Apartments

Pool
Parking included
Free WiFi
Restaurant
4.0 out of 5, Very good, (631)
The price is AU$152
for 1 night
includes taxes & fees
8 Dec - 9 Dec
Sunnybank Star Hotel & Apartments

About the area

Brisbane

With a stay at Mercure Brisbane Garden City in Brisbane (Upper Mount Gravatt), you'll be a 1-minute drive from Westfield Garden City Shopping Mall and 5 minutes from Griffith University Nathan Campus. .This hotel is 7.9 mi (12.8 km) from The Gabba and 9 mi (14.5 km) from Queen Street Mall.

What's nearby

  • Westfield Garden City Shopping Mall - 5 min walk - 0.5 km
  • Queensland Sport and Athletics Centre - 3 min drive - 3.0 km
  • Griffith University Nathan Campus - 5 min drive - 5.0 km
  • The Gabba - 10 min drive - 12.8 km
  • XXXX Brewery - 13 min drive - 16.4 km

Getting around

  • Brisbane Fruitgrove Station - 6 min drive
  • Brisbane Airport (BNE) - 26 min drive

Restaurants

  • ‪Mrs. Fields Upper Mount Gravatt - ‬14 min walk
  • ‪PappaRich - ‬13 min walk
  • ‪Muffin Break - ‬10 min walk
  • ‪Oliver Brown - ‬11 min walk
  • ‪Red Rooster - ‬13 min walk

About this property

Mercure Brisbane Garden City

Hotel with free parking, a quick walk to Westfield Garden City Shopping Mall
Mercure Brisbane Garden City offers 120 air-conditioned accommodations with safes and coffee/tea makers. Accommodations offer separate sitting areas and include dining tables. Beds feature premium bedding. 38-inch Smart televisions come with satellite channels. Accommodations at this 4-star hotel have kitchenettes with microwaves. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks, desk chairs, and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Make yourself at home in one of the 120 air-conditioned rooms featuring kitchenettes. 38-inch Smart televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include phones, as well as safes and desks.
Take in the views from a terrace and make use of amenities such as complimentary wireless internet access and a banquet hall.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's 24-hour room service. Buffet breakfasts are available daily from 6:30 AM to 10:00 AM for a fee.
Featured amenities include express check-in, a 24-hour front desk, and luggage storage. Free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:00 AM.
Mercure Brisbane Garden City has a restaurant on site.
Late night fare is available from 24-hour room service.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Free in-room WiFi has a 4-device limit
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free uncovered self-parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:00 AM: AUD 27.5 per person
  • 1 restaurant
  • 24-hour room service

Family friendly

  • Dining table
  • Free cots/infant beds
  • Kitchenette
  • Laundry facilities
  • Microwave
  • Mini-fridge
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Lift
  • Front-desk safe
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage

Business services

  • A meeting room

Outdoors

  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Lift door width (centimetres): 1000
  • Front entrance ramp
  • Handrails in stairwells
  • Stairwell handrail height (centimetres): 1001
  • Step-free path to entrance
  • Thin carpet in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • 1 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 1200
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • At least 80% of lighting from LEDs
  • At least 80% of food locally sourced
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Comprehensive food waste policy
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drinks bottles
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Free cots/infant beds
  • Premium bedding

Bathroom

  • Eco-friendly toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 38-inch smart TV
  • TV/satellite channels

Food and drink

  • Cleaning supplies
  • Coffee/tea maker
  • Dining table
  • Kitchenette
  • Microwave
  • Mini fridge

More

  • Bulk dispenser for toiletries
  • Composting
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Iron/ironing board
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Soundproofing
  • Water-efficient showers only
  • Water-efficient toilets only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: AUD 40.00

Special check-in instructions

The property charges 1.4 percent for credit card payments
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately AUD 27.5 per person
  • Late check-out fee: AUD 40.00 (subject to availability)
  • Credit card charges are subject to a surcharge of 1.4 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses eco-friendly cleaning products
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property provides limited WiFi access up to 1 mbps for up to 4 devices per room. Additional access is available for a fee.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Free in-room WiFi has a 4-device limit
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Travelodge Garden City Hotel Upper Mount Gravatt
Travelodge Garden City Upper Mount Gravatt
Mercure Brisbane Garden City Hotel
Travelodge Hotel Garden City Brisbane
Mercure Brisbane Garden City Upper Mount Gravatt
Mercure Brisbane Garden City Hotel Upper Mount Gravatt

Mercure Brisbane Garden City Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 386 out of 1021 reviews" "
Rating 8 - Good. 449 out of 1021 reviews" "
Rating 6 - Okay. 121 out of 1021 reviews" "
Rating 4 - Poor. 46 out of 1021 reviews" "
Rating 2 - Terrible. 19 out of 1021 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Marlene

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean and welcoming. Would love to stay again.
Stayed 1 night in Nov 2024

6/10 Okay

Miller

Travelled with family
Disliked: Staff & service, amenities
We stayed 2 nights in this hotel. The floor towel was totally wet due to the water leaking from gap when showering. The wet floor towel was not changed, although it was moved aside.
Stayed 2 nights in Aug 2024

8/10 Good

Jon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay close to shops
Great place to stay for work. Air conditioning a bit difficult to master.
Stayed 3 nights in Aug 2024

4/10 Poor

Patricia

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Mecure have definitely updated the entrance and dining area, as well as room service, however they have limited the room amenity updates that really need looking at. Microwave, tv and ironing board all need replacing. Cleanliness and daily room clean needs to be better as well. Location wise - perfect - although walk to Westfield feels a little unsafe un the dark. Some signage wouldn't go astray either.
Stayed 1 night in Aug 2024

8/10 Good

Alexandra

Liked: Cleanliness
Stayed 1 night in Jul 2024

10/10 Excellent

PATRICIA

Liked: Cleanliness, staff & service, property conditions & facilities
The small garden is a delight and the property is well cared for. Staff always very welcoming and helpful.
Stayed 1 night in Jul 2024

8/10 Good

Jenny

Stayed 2 nights in Jun 2024

10/10 Excellent

John

Stayed 3 nights in Dec 2023

10/10 Excellent

Lynda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Mackenzie

Travelled with partner
Liked: Amenities
The hotel was amazing. Beautiful facilities and amazing rooms!!
Stayed 1 night in Jun 2024

8/10 Good

Martin

Stayed 1 night in May 2024

6/10 Okay

Edwin

.
Stayed 2 nights in May 2024

4/10 Poor

Steve

Stayed 3 nights in Apr 2024

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
$1 HOLDING FEE
Excellent arrival service. Check in was the best Ive ever experienced. I would definitely recommend this hotel to everyone. Im definitely coming back to stay again. Room menu service was fast. Very nice gentlemen who checked me in. $1 holding fee is perfect. Not $200 or $500 like the Gold Coast hotels.
Stayed 1 night in Apr 2024

6/10 Okay

Terri

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
We thought that the security was not up to standard. The hallway to the room was littered with a little bits of paper. The carpet to the room was old and dated. It was not a good look on the way to our room. We had to check by putting our details on a computer. We would have preferred to be checked in by a welcoming person. The toilet button got stuck on the toilet. There were no coat hangers in our room. The room was very clean though. The coffee machine was broken in the cafe near the reception. The location was perfect for us so close to Garden City Shopping Centre.
Stayed 2 nights in Apr 2024

8/10 Good

Simon

Stayed 3 nights in Apr 2024

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good value
Stayed 2 nights in Mar 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No recommended
We had a room key on the 3rd floor, and half of the 3rd floor rooms were under construction. We had a hard time because of the noise and smell of paint from early in the morning. I wonder why they weren't informed that it was under construction. If I had known, I would have canceled and booked somewhere else.
Stayed 5 nights in Feb 2024

8/10 Good

John and Jesma

Business traveller, Travelled with partner
Liked: Amenities
A good overnight say while we attended a conference venue 10 minutes away.
Stayed 1 night in Feb 2024

10/10 Excellent

Laurie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and despite the building being older style you can see a fortune is being spent upgrading everything. Definitely be going back, great location, excellent friendly staff and all round great experience.
Stayed 4 nights in Feb 2024

6/10 Okay

Duane

Travelled with group
Liked: Cleanliness, staff & service, amenities
The property was within walking distance to Garden City Shopping Centre and my work which was very convenient.
Stayed 2 nights in Jan 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Service
Their service was great, I had an issue which would have made my stay uncomfortable, but they were able to fix within 5 minutes. The rest of my stay was uneventful which was great.
Stayed 2 nights in Jan 2024

8/10 Good

Talel

Liked: Staff & service, room comfort
The hotel is comfortable enough, i stayed on and off for a month and mostly was a pleasant stay. Room was ok, desk staff are diligent and helpful. Room service menu is extremely limited and often soke items unavailable, the room cleaning was haphazard, every day different parts were cleaned other days not and bins cleaned 2 out of 3 days. I would stay here again but nased on desk staff competency.
Stayed 11 nights in Dec 2023

8/10 Good

Roseann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Phone in room didn’t work and desk service was unattended most times and had to walk around to find them. Installing a buzzer on the counter is my suggestion if the service desk is going to be left unattended
Stayed 2 nights in Jan 2024

8/10 Good

Hammami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Dec 2023