The hotel was clean, room was nice and comfortable, but the shuttle service (lack of) really messed up our experience. They say the shuttle runs every 20 to 30 min.. We waited at the airport for 1.5hrs with heavy bags, after a 6 hr flight, and had to call 3 times for the shuttle. In 1.5hrs, the shuttle rolled by once and didnt even bother to stop by tbe shuttle signs, despite us waiving. That was very frustrating. The next morning we had to catch an early flight, and they said the shuttle was 10 to 15 min away, so we just caught an Uber.. $40 that we felt we shouldn't have had to pay. Mind you, the airport is like less than 10 min away, and not as many ppl staying at Hyatt House as other hotels.
If getting back and forth to the airport in a timely manner is important, Hyatt Regency had a shuttle coming like every 5 min. The shuttle thing really messed the experience up for me.