Firstly, there was an apparent lack of staff available to assist guests. Throughout my stay, I found myself in need of basic hotel services, yet there was no one available to provide assistance. Repeated attempts to call the front desk resulted in no response, leaving me feeling neglected and frustrated.
Furthermore, the checkout experience was particularly distressing. On the morning of my departure, scheduled for 10:00 AM as per hotel policy, I was shocked when the cleaning staff entered my room at 10:20 AM without prior notice or consent. This intrusion was not only a breach of privacy but also caused considerable discomfort and inconvenience as I was still preparing to vacate the room.
Compounding this issue was the language barrier with the cleaning staff, who did not speak English. This made communication impossible and led to a misunderstanding wherein the staff member insisted on payment before leaving the room, despite the room charges being settled previously. This demand for payment was unwarranted and highly unprofessional, contributing to an already stressful situation.