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Staff at the hotel is very friendly en profesional they are able to communicate very well in English, there are receptionists 24/7 they provide with a scale to weight your luggage. Daily housekeeping and great staff. Multiple metro stations near the hotel
I loved the location. Near subway stations, convinience stores, tourist spots and restaurants. Please be sure to mark non-smoking, I made that mistake and the smell of cigarette was awful all our stay.
Had a great stay at the Tokyo Grand Hotel.
The twin room was spacious for a Tokyo hotel and immaculately clean and tidy.
Ice machines available on the floor.
Wifi was fast.
The beds were on the firm side, much to my delight but my partners displeasure, though this is a matter of preference.
Tokyo Tower is a short 10 minute walk from the hotel, a great first night activity after checking in to see the city light up as evening falls. There are a few restaurants there.
The hotel is a short walk from several train stations which can get you pretty much anywhere in the city.
About a 10 min walk to HAMAMATSUCHO station and about a 10 min walk to Tokyo Tower. Plenty of options to eat, a family mart about 1 min walk away. Absolutely great location.
The hotel is a little dated, you can tell it was built in the 90’s but that also means the rooms are bigger than the more modern hotels you see in Japan. I managed to get a 2 twin bed room for 1 person and it was amazing to see how big it was.
Overall experience, it was great! The staff are friendly and they can speak English! They made the check in and check out process really simple. I will return to this hotel for my trip to Tokyo!
Chris
Stayed 10 nights in Apr 2024
6/10 Okay
Kelvin
Travelled with family, Travelled with family and small children
Was very nice inside and the staff were amazing. Would definitely stay here again. Not a lot of food around but 15 min walk to the train station was very quiet around the areas too.
Margaret
Stayed 5 nights in Feb 2024
10/10 Excellent
Charnpreet
Travelled with family, Travelled with partner, Travelled with group
When we book this room they have a same price for non smoking and smoking rooms . When we reach there they charged us double price because we told them my husband has a asthma . They knew it this people not going because of health conditions so they charged us double money by saying they are giving us discounts . Is supposed to be 10960 yen they charged us 22000 . No moral values . Who has a time to argue with them after 20 hours in flight . So even we book it 6 months in advance they still charged us more than double price . I will not recommend anyone to stay there because for them how to make more money . Front desk hotel staff does not speak English very well but they only know extra money
Quite dated but I loved that it was. It was close to the train station and two Family Mart’s and the staff were super friendly. I’ll definitely stay there again.