2/10 Terrible
Jennifer
Business traveller
24 Sept 2024
Disliked: Property conditions & facilities
I was booked in for a two night stay. On arrival, I was not happy with the condition of the room. It appeared that there had been a leak on the floor above the room, with a damp area around the bed and wallpaper peeling from above the bed. There was unpleasant mould in the bathroom and a horrible damp smell.
The check in staff assisted me to find an alternative room, which was an improvement, and I paid a supplement for this room. However, I was woken in the night by the blind falling off the wall. I couldn’t reattach the filthy blind. The room was tired and unclean, with dirty marks on the wall. There was no shower - only a bath with a Pyrex jug for washing. I checked out after only one night and have received no response from the hotel team to my requests for a refund for the second night. Yes, it’s cheap for Oxford, but it’s not worth the money saved. Avoid!
Jennifer
Stayed 2 nights in Sep 2024