4/10 Poor
Noreen
Travelled with family
24 Nov 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
Room dirty and customer service non existent
Checked in and went to room and the bedside stands and table surfaces had not been cleaned and were all drinks spills on them so the surfaces weren't cleaned at all. I called reception and the man said when did you check in as if it was our fault. Told him just now and he told us to come back down to reception. When I did so he said I suppose I’ll have to change your room and seemed really put out. As we had a signed for our daughter he said that would have to be made up. I said when would that be as we were really tired and he said I don’t know when that would be. Again I said that it would be nice to know when and he huffed and puffed and said when someone could cover reception. He then arrived at room 10 minutes later to make it in total silence. I asked if I could have another quilt as they were very thin. He returned with one without cover on and gave us it to do and left again for in silence. been to a lot of hotels and I would say the attitude of this fella to customer just asking for a clean room which is just a basic requirement was rank. I would never stay at this hotel or any chain of it ever again. Rooms generally not of a standard you would expect. Carpets filthy and room very tired. Breakfast was good though. Glad we were only there one night. Would not recommend
Noreen
Stayed 1 night in Nov 2024