The free room upgrade wasn't available, but I wasn't disappointed. I'm used to it. Many hotels offer a complimentary room upgrade, but I believe it's just a lure to attract customers. They always say, "Sorry, we don't have available rooms." In any case, the view from the room in this hotel was incredible. The window was huge, from floor to ceiling, giving me a sense of openness. I saw Tokyo Tower, Mt. Fuji, the Japanese garden of the hotel, and the state guest house from the room.