Sun Members Tokyo Shinjuku Tokyo, JPN - Best Price Guarantee

10/10 Excellent

YL.

Travelled with group

10 Mar 2020

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Staff were exceedingly helpful, and offered to hold some things I had forgotten at check out for about a week until I returned to Tokyo. The room is clean and larger than I expected, and though we only stayed a night, was comfortable. Very close to the Airport Limousine stop at Washington Hotel, and about a 10minute walk to Shinjuku Station. The taxi ride to Shinjuku Station was about 800yen, which is still affordable.

Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

26 Feb 2020

Stayed 3 nights in Feb 2020

6/10 Okay

J., California

Travelled with group

4 Feb 2020

Liked: Cleanliness

Disliked: Staff & service

Clean like Japanese hotel but no so far friendly unlikely japanese this time.

Stayed 2 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with family

27 Jan 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 4 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with group

16 Jan 2020

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Clean and Not far from Shinjuku station, easy to fo there

Stayed 5 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family

12 Jan 2020

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Ashtray below the main entrance meant that lobby was filled with cigarette smoke. Move the ashtray and everything would be much better.

Stayed 4 nights in Dec 2019

10/10 Excellent

Verified traveller

4 Jan 2020

Liked: Cleanliness, staff & service

Good sized room for family of 4 with a varied buffet breakfast.

Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Travelled with family

4 Jan 2020

Liked: Cleanliness, staff & service, room comfort

Satisfied

Satisfied with Room cleanliness, efficient staff, efficient housekeeping. Requested for more pillows, since 1 was only provided but they had no extra.

Stayed 7 nights in Dec 2019

8/10 Good

Zane, Melbourne, Australia

Travelled with partner

4 Jan 2020

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Good sized room for Tokyo. Bathroom nice and comfortable. Staff quite friendly, no real language barrier. Buffet breakfast had a good range of food as an easy breakfast option. Close to Tokyo Metropolitan buildings, and Shinjuku station. Hotel is a little dated however this does not take away from the comfort. Biggest difference to other hotels was having to return the room key to reception each time you left for the day, however reception was staffed 24/7.

Stayed 7 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with partner

31 Dec 2019

Liked: Cleanliness, staff & service

Location is great. Typical Small Japanese toilet size.

Stayed 5 nights in Dec 2019

8/10 Good

Verified traveller

30 Dec 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family

28 Dec 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Room is very clean. Service and facilities are excellent.

Stayed 3 nights in Dec 2019

2/10 Terrible

Verified traveller

Travelled with family and small children

27 Dec 2019

Disliked: Staff & service

Very Disappointed with the front desk staff. No consideration.

Stayed 3 nights in Dec 2019

2/10 Terrible

Verified traveller

Travelled with family

24 Dec 2019

Disliked: Staff & service, amenities

Very disappointed. Booked with Expedia with 3 Adults end up have to pay additional for 1 night. Spoke with Expedia staff name Ms Jemimah about my booking, can't be solved and im very disappointed.

Stayed 4 nights in Dec 2019

8/10 Good

Yew Kwan

21 Dec 2019

Stayed 5 nights in Dec 2019

8/10 Good

HOI YAN

Travelled with family

21 Dec 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family

20 Dec 2019

Liked: Cleanliness, staff & service, amenities

I think you get what you paid for so don’t expect exceptional facilities. Breakfast was good, check in and check out was fast and staff were friendly. You only get 1 pillow per bed, shower was small but apparently that’s the norm in Japan.

Stayed 5 nights in Dec 2019

10/10 Excellent

Horace

Travelled with family

19 Dec 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very helpful staff. Clean rooms and easy checkin and checkouts. Luggage storage offered. Good English speaking front desk staff.

Stayed 2 nights in Dec 2019

8/10 Good

nellie

9 Dec 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

8 Dec 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 4 nights in Oct 2019

10/10 Excellent

suzanne

5 Dec 2019

Stayed 5 nights in Nov 2019

8/10 Good

Stephen

Business traveller

5 Dec 2019

Liked: Cleanliness, staff & service, room comfort

Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family

24 Nov 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Our triple sharing room is big for Japanese standard. We are able to open our luggage and still have walkway. The toilet is small but it is still ok. Buffet breakfast is included in our booking and the food is delicious. Hotel is located in a small alley right next to Shinjuku Washington where there is a pickup and drop off point for Airport Limousine. The hotel is about 15min to Shinjuku station and shopping malls. 👍

Stayed 6 nights in Nov 2019

8/10 Good

Kim

21 Nov 2019

Stayed 4 nights in Nov 2019

10/10 Excellent

Verified traveller

16 Nov 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 2 nights in Nov 2019

Sun Members Tokyo Shinjuku

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View all photos for Standard Quadruple Room, Smoking

Standard Quadruple Room, Smoking

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<Early Check in> Run of The House 3people use (Check in 6:00AM to Check out 12:00PM next day)

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[Non Smoking] Double Room

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[Non Smoking] Semi Double Room Bed Width 140cm

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[Smoking Only] Double Room

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[Non Smoking] Standard Twin Room

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[Adjoining Room] 2 Triple Rooms (Not Connecting Room)

View all photos for <Early Check in> Run of The House 2people use (Check in 6:00AM to Check out 12:00PM next day)

<Early Check in> Run of The House 2people use (Check in 6:00AM to Check out 12:00PM next day)

View all photos for Standard Quadruple Room, Non Smoking

Standard Quadruple Room, Non Smoking

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Standard Triple Room, Smoking

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[Non Smoking] Single Room

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[Smoking Only] Standard Twin Room

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[Smoking Only] Single Room

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[Smoking Only] Semi Double Room Bed Width 140cm

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