4/10 Poor
Steven
Business traveller
21 Sept 2024
Liked: Property conditions & facilities
Free Upgrade… er no ready er… no. But Comfy!
No options of earlier check in, no asking if could help with storing bags, no drinks offered… not if had too but could have been more caring rather than wait till 3pm.
Could see this when if we’d listened then others weee given rooms at 2.30 and all rushed to counters. Could have been great to be called when ready like in a restaurant with a text or email.
We’re told at reception “we have upgraded younfrom a superior to an executive”…. Then minutes later “oh no we aren’t, as you have 4 in room and our upgrade if only for 3 people??!?)”. Such a shock for family that were over moon as we stay in Novotel in France and uk, thought a reward but ends up a punishment.
No times for breakfast given
No WiFi info provided
Called reception 3 times and just cuts off
Sofa Bed not made in room and had to wait for housekeeping
Room dated with lumpy wallpaper
No air con controls
Positives
Lovely big bed and comfy
Surprisingly good sofa bed too
Car park underneath
15 minutes to bullring walking
Fridge and safe in room
Good… just some bits could have made it excellent. Pity
Steven
Stayed 1 night in Sep 2024