6/10 Okay
Emma
22 Sept 2024
Liked: Cleanliness
Disliked: Staff & service
Ok stay but poor service
We arrived at the property with suitcases to find our room was up 4 flights of stairs. The receptionist took our name and reservation number and just walked off up the stairs (didn’t indicate for us to follow) then looked back. We followed him all the way to the room and he opened a key safe next to the door and handed me a key and just said ok and walked off. There was no information given about the property which later caused quite a problem. We headed out into Blackpool which was only a couple minuite walk to central peer and enjoyed our night. On returning to the hotel the door was locked and a key pad was to be used to get in. We knocked on the door serval times as we had not been given a code for the door at any time but no one answered. There was 3 numbers on the door for checkin so we rang all 3 without an answer. About 15 minuites later one of the numbers rang us back and after taking some details was able to give us the code for the front door so we could get in. When checking out there was no information on how to do this and no one at the property to ask so we had to look around and post our key through a letterbox on the wall.
Emma
Stayed 1 night in Sep 2024