Room full of bedbugs, dirty, clogged sink, no heating, people fighting by my door at 3am, dog barking at just before 7.30am, didn't have daily cleaning as advertised as my bed wasn't even made, internet signal non-existent in bedroom, cups and spoon full of dust and already used and sticky, cereal bowls at breakfast still had old bits of dried food as they weren't properly washed. When complaining about the condition of my room I was treated like if I was a posh diva and was given (not in a happy way) a key to a new room to see if it was "up to my cleaning expectations" but although the new room didn't have bugs anymore, someone had been previously smoking in the bathroom and the smell was unbearable for someone that doesn't smoke and the bed was against the wall shaded with the lift which kept me awake all night again with the noise.