Horrendous experience at this hotel. Our room was advertised as a deluxe double room with a fireplace, jetted bath, bath robes, memory foam mattress, with continental breakfast.
On arrival we we're shown to a room no bigger than a shoe box with a tiny shower.
When I raised this with the man at reception he said I had to call the manager, waited 20 mins and still no call back, so he very kindly moved our room.
The deluxe room, which was apparently one of their best, had broken taps, wallpaper peeling off, no sign of bathrobes or fireplace and the bath was just a basic bath, not a jet in sight.
I complained again to the manager that the room was not what we had paid for abs was told "our rates are competitive for the area". She didn't seem to understand that we'd paid for a room that we didn't receive.
Overnight was awful. The matress was old and lumpy and if it was memory foam god knows what memory it had!
There were no curtains, just basic fabric blinds that did nothing to keep out the light, so from about 4am there was no chance of sleep.
The continental breakfast consisted it mini cereal packets and a load of bread.... They couldn't even be bothered to nip to aldi for some pastries or croissants.
The worst experience. Total rip off with an awful manager who couldn't care less that she falsely advertised her rooms.