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Bournemouth East Cliff Hotel, Sure Hotel Collection by BW

3.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Bournemouth East Cliff Hotel, Sure Hotel Collection by BW

Balcony
On the beach
Exterior
Bar (on property)
Terrace/patio

Reviews

7.6 out of 10

Good

Popular amenities

  • Bar
    Bar
  • Room service
    Room service
  • 24/7 front desk
    24/7 front desk
  • Parking available
    Parking available
  • Pet-friendly
    Pet-friendly
  • Laundry
    Laundry

Explore the area

Map
East Overcliff Drive, Bournemouth, England, BH1 3AN
  • Bournemouth Beach
    6 min walk
  • Russell-Cotes Art Gallery and Museum
    7 min walk
  • Bournemouth Pavillion Theatre
    11 min walk
  • Bournemouth (BOH-Bournemouth Intl.)
    13 min drive

Room options

View all photos for Family Room, Multiple Beds, Non Smoking

Terrace/patio

Family Room, Multiple Beds, Non Smoking

  • 25 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking

Premium bedding, desk, iron/ironing board, free rollaway beds

Standard Room, 1 Double Bed, Non Smoking

  • 14 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Single Bed, Non Smoking

Premium bedding, desk, iron/ironing board, free rollaway beds

Standard Room, 1 Single Bed, Non Smoking

  • 14 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Superior Room, 1 Double Bed, Non Smoking

Premium bedding, desk, iron/ironing board, free rollaway beds

Superior Room, 1 Double Bed, Non Smoking

  • 13 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Room, 1 Double Bed, Non Smoking

Premium bedding, desk, iron/ironing board, free rollaway beds

Executive Room, 1 Double Bed, Non Smoking

  • 13 sq m
  • Sleeps 2
  • 1 Double Bed

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Exterior
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About the area

Bournemouth

Located in Bournemouth (Bournemouth City Centre), Bournemouth East Cliff Hotel, Sure Hotel Collection by BW is within a 15-minute walk of Bournemouth Beach and Bournemouth International Centre. .This beach hotel is 7.4 mi (12 km) from New Forest National Park and 6.5 mi (10.5 km) from Poole Harbour.

What's nearby

  • Bournemouth Beach - 6 min walk - 0.5 km
  • Bournemouth Pavillion Theatre - 11 min walk - 0.9 km
  • Oceanarium - 12 min walk - 1.0 km
  • Bournemouth Pier - 13 min walk - 1.1 km
  • Bournemouth International Centre - 14 min walk - 1.2 km

Getting around

  • Bournemouth Station - 18 min walk
  • Bournemouth (BOH-Bournemouth Intl.) - 13 min drive

Restaurants

  • ‪O'Neill's - ‬7 min walk
  • ‪Naked Coffee - ‬8 min walk
  • ‪Korean Grill - ‬8 min walk
  • ‪Dosa World - ‬8 min walk
  • ‪Nathan’s Famous - ‬7 min walk

About this property

Bournemouth East Cliff Hotel, Sure Hotel Collection by BW

Sun and fun on the beach, near Bournemouth Beach
Bournemouth East Cliff Hotel, Sure Hotel Collection by BW offers 67 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Beds feature premium bedding. LCD televisions come with satellite channels.

Bathrooms include shower/tub combinations and complimentary toiletries. This Bournemouth hotel provides complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
Stay in one of 67 guestrooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, and housekeeping is provided daily.
Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless internet access. Additional features at this hotel include concierge services, wedding services, and barbecue grills.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service. Quench your thirst with your favorite drink at the bar/lounge. English breakfasts are served on weekdays from 7:30 AM to 10:00 AM and on weekends from 8:00 AM to 10:30 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Planning an event in Bournemouth? This hotel has 295 square feet (27 square meters) of space consisting of conference space and 5 meeting rooms. Self parking (subject to charges) is available onsite.
English breakfasts are available for a surcharge on weekdays between 7:30 AM and 10:00 AM and on weekends between 8:00 AM and 10:30 AM.
Bournemouth East Cliff Hotel, Sure Hotel Collection by BW has a restaurant on site.
Room service is available.

Languages

Czech, English, French, Italian, Polish, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (GBP 20 per day)

Food and drink

  • English breakfast available for a fee 7:30 AM–10:00 AM on weekdays and 8:00 AM–10:30 AM on weekends: GBP 14.95 per person
  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • Access to nearby health club
  • Access to nearby indoor pool
  • Access to nearby outdoor pool

Family friendly

  • Access to nearby indoor pool
  • Access to nearby outdoor pool
  • Free rollaway/extra beds
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • Ballroom
  • Banquet hall
  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Wedding services

Business services

  • Conference space (295 square feet)
  • Meeting rooms - 5

Outdoors

  • BBQ grill(s)
  • Beachfront location
  • Garden
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets
  • Free rollaway beds
  • Heating
  • Premium bedding

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • LCD TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Access via exterior corridors
  • Desk
  • Iron/ironing board (on request)

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: GBP 15.00
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 15.00

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Renovations and closures

The property is closed between November 5 and May 27.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 15.00 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 18 lbs per pet)
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 5 years can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds

Payment types

Important information

Optional extras

  • Fee for English breakfast: approximately GBP 14.95 per person
  • Self parking fee: GBP 20 per day
  • Pet fee: GBP 15.00 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: GBP 15.00 (subject to availability)
  • Late check-out fee: GBP 15.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

Property is also known as

Bournemouth East Cliff
Bournemouth East Cliff Court
Menzies Hotels Bournemouth East Cliff Court
Menzies Hotels Cliff Court
Menzies Hotels Cliff Court Hotel
Menzies Hotels Cliff Court Hotel Bournemouth East
Hallmark Hotel Bournemouth East Cliff
Hallmark Bournemouth East Cliff
Menzies East Cliff Court Bournemouth Hotel Bournemouth
Hallmark Hotel Bournemouth East Cliff
S. Bournemouth East Cliff Opco Limited
Bournemouth East Cliff Sure Hotel Collection by Best Western
Bournemouth East Cliff Hotel, Sure Hotel Collection by BW Hotel

Bournemouth East Cliff Hotel, Sure Hotel Collection by BW Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 274 out of 1005 reviews" "
Rating 8 - Good. 394 out of 1005 reviews" "
Rating 6 - Okay. 173 out of 1005 reviews" "
Rating 4 - Poor. 94 out of 1005 reviews" "
Rating 2 - Terrible. 70 out of 1005 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Huma

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
I have a disabled son who is 8, hotel didn't have a lift to our room had to take stairs with suitcases. No help was given. In the room phone didnt work, room was not the one promised. It was not clean at all. Window's didnt open properly. No air conditioning in the room!!! We were sweating and still no help with it. No shampoo provided. Had to keep going down to receptionist for milk and cups or anything i needed with my son!! So bad as it was suppose to be my holiday! Even the pool didnt work and we were told to go next door to chrton hotel to use the facilities. No towel gown provided. Hotel decor worse outside and insidepool water next door was dirty and cold for kids, had the worse experienc!!!!! Im so unhappy and really want to speak to the management. .
Stayed 2 nights in Aug 2024

8/10 Good

Rena

Travelled with family and small children
Disliked: Amenities
The hotel was good. Was very windy and the windows didn't close very well but we managed. It was a nice surprise to have booked a family room and the kids had their own room and beds. All in all yes the hotel needs some tlc but it's been there probably for decades.
Stayed 3 nights in Aug 2024

10/10 Excellent

Nikson

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice sea view.
Stayed 2 nights in Aug 2024

8/10 Good

Geoffrey

Stayed 2 nights in Aug 2024

4/10 Poor

Filipa

Disliked: Cleanliness, staff & service, property conditions & facilities
Poor customer service ,Room to improve Breakfast was very Nice
Stayed 1 night in Aug 2024

8/10 Good

Matthew

Travelled with family
Liked: Cleanliness, staff & service
Nice hotel exterior a bit scruffy needs painting Nice inside though . Parking situation needs reviewing very expensive and privately owned not connected to the Hotel , it’s something I hadn’t calculated into the budget. Staff friendly clean rooms nicely kitted out . Pool was closed but option to use the next door hotels pool .
Stayed 3 nights in Aug 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
August break
Last minute booking so didn’t get room options. We ended up with a side view of the sea, room was clean, bed was comfortable and all staff members were helpful and attentive. Great location not being a short walk down to Bournemouth beach.
Stayed 4 nights in Aug 2024

8/10 Good

Chris

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff were very helpful and friendly. Double bed was large and comfortable. Bedroom walls were a bit thin and the exterior of the hotel looks a bit unloved. Parking in hotel, run by private company, was about £40 for 2 nights.
Stayed 2 nights in Aug 2024

10/10 Excellent

Andrew

Travelled with family, Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service from the staff and the use of the sister hotel facilities was great for the whole family. Very good food, rooms and showers were excellent. £4.70 for a lemonade was the only gripe but it was very lemony so i cant be too citrussy. Will definitely re visit again
Stayed 2 nights in Aug 2024

4/10 Poor

Verified traveller

Travelled with family
Liked: Room comfort
Disliked: Staff & service
Pathetic experience and service.
Check in time is 16.00 hrs but we were checked in around 16.45 hr. No proper info was given for the delay. There were no amenities available in the room. Wifi had very poor connection. I will not recommend.
Stayed 1 night in Aug 2024

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

6/10 Okay

Joy

Travelled with partner
There was a waiter at breakfast who was a delight, but was doing the job of at least 3 people. I wanted to help him clear tables.
Stayed 1 night in Aug 2024

10/10 Excellent

Andrew

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Only stayed one night. Checking in was quite easy, staff very good. Room was clean and good value. Had the breakfast and found it very good. If I need to stay in the area again , I will definitely consider the hotel again.
Stayed 1 night in Jul 2024

6/10 Okay

Beverly

Stayed 2 nights in Aug 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Expensive parking
The staff were friendly and the rooms relatively clean. However, the general condition of the hotel was very poor and the hotel parking was very expensive! ( 35 pound for less than 48 hours). The pay and display on the main street was actually cheaper... Also a lot of the facilities were closed / out of order
Stayed 2 nights in Aug 2024

4/10 Poor

Julie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid at all costs !
Extremely disappointing stay, especially for the money we paid. No proper reception, checking in done at bar. The hotel and room were tired and in much need of refurbishment. Cleanliness around the hotel was poor. Fixtures and fittings in our room were battered, the whole room including the bathroom in desperate need of upgrading. Fan in bathroom didnt work, bathroom fixtures falling off the wall. Bath mat mouldy and dirty, shower poor and water not draining away properly. Strange noises at night, not sure if it was plumbing kept me awake first night. Service at breakfast first morning chaotic, as only one member of staff on. Not his fault as impossible to do everything on your own, but tables left with dirty dishes on every where. Only one positive, breakfast selection good. Would not return to this hotel.
Stayed 2 nights in Aug 2024

6/10 Okay

Deepali

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
We stayed here last year and it was very nice. This year it was sadly not up to the same standard. The shower was too hot (to the point it set off the fire alarm). The windows didn’t close so noise from outside was very prominent. A bit disappointing overall. Also parking is extortionate. We learnt from last year and parked on the road outside for a third of the price. On a plus point Ben was very kind and helpful. I don’t think I will book here next year
Stayed 2 nights in Aug 2024

10/10 Excellent

Hadil Ibrahim

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a pleasure staying at this hotel. I would definitely stay here again. A calm, quiet area that is easy to get to the beach and city centre. Highly recommend.
Stayed 2 nights in Aug 2024

8/10 Good

Charalambos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was dissapointed that the pool wasnt in use, when i first book it ,it said it had its own.. and paying 70 pound to park there for 3 days was a bit much
Stayed 3 nights in Aug 2024

8/10 Good

Camela

Ok place to stay. One receptionist a little rude. Receptionist that checked us in was brill. Had difficulty accessing our room. Had to wait 45 minutes. Was upgraded due to the inconvenience plus given a discount at the restaurant. Room was nice, dated furniture. Shower pressure awful. Lovely hot bath! Recommended restaurant very poor. Service was terrible. Ordered my free drinks which did not come. Had to wait a long time for our food when the restaurant was half empty. Plus side, hotel was a 10 min walk to the beach and pier.
Stayed 2 nights in Aug 2024

2/10 Terrible

Glen

Disliked: Amenities
Don’t ask!
Stayed 2 nights in Aug 2024

4/10 Poor

Gustavo

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The property is in need of serious refurbishment. Facilities are mostly closed (including the pool) and seems there’s a bare minimum staff working Pictures on site seem misleading
Stayed 2 nights in Aug 2024

8/10 Good

paul

Travelled with partner
Nice hotel , however too many run down buildings in the area, crack heads begging everywhere and so many gangs of asylum seekers just hanging about , quite intimidating, def won’t be going back to Bournemouth
Stayed 2 nights in Aug 2024

2/10 Terrible

Bernard

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

6/10 Okay

Filmon

Disliked: Staff & service
Hotel location its good for the beach and city i don't now the name morning shift staf we are not happy with her behavior the way she treat like wich is we come to the hotel like free !
Stayed 3 nights in Jul 2024