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The Cumberland Hotel - OCEANA COLLECTION

4.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Cumberland Hotel - OCEANA COLLECTION

Exterior
Double Room, Balcony, Sea View | View from room
Exterior
King Suite, Balcony and Ocean View
Bar (on property)

Reviews

7.8 out of 10

Good

Popular amenities

  • Bar
    Bar
  • Spa
    Spa
  • Pool
    Pool
  • Room service
    Room service
  • Parking available
    Parking available
  • Pet-friendly
    Pet-friendly

Explore the area

Map
27 East Overcliff Drive, Bournemouth, England, BH1 3AF
  • Bournemouth Beach
    7 min walk
  • Russell-Cotes Art Gallery and Museum
    9 min walk
  • Boscombe Beach
    11 min walk
  • Bournemouth (BOH-Bournemouth Intl.)
    10 min drive

Room options

View all photos for Standard Single Room

Standard Single Room

Standard Single Room

  • 10 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Crash Pad Single Room

Crash Pad Single Room

Crash Pad Single Room

  • 12 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Superior Double Room, Balcony, Ocean View

Superior Double Room, Balcony, Ocean View

Superior Double Room, Balcony, Ocean View

  • 22 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Compact Double Room

Compact Double Room

Compact Double Room

  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room, Balcony, Sea View

Double Room, Balcony, Sea View

Double Room, Balcony, Sea View

  • 22 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Quadruple Room, Balcony, Ocean View

Family Quadruple Room, Balcony, Ocean View

Family Quadruple Room, Balcony, Ocean View

  • 33 sq m
  • Ocean view
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed OR 1 Double Bed and 1 Twin Bunk Bed

View all photos for Comfort Family Triple Room

Comfort Family Triple Room

Comfort Family Triple Room

  • 20 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Family Triple Room, Balcony, Ocean View

Family Triple Room, Balcony, Ocean View

Family Triple Room, Balcony, Ocean View

  • 27 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for King Suite, Balcony and Ocean View

King Suite, Balcony and Ocean View

King Suite, Balcony and Ocean View

  • 53 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Quadruple Room

Standard Quadruple Room

Standard Quadruple Room

  • 24 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bunk Bed

View all photos for Family Room, Sea View

Desk, iron/ironing board, free WiFi, bed sheets

Family Room, Sea View

  • 33 sq m
  • Sea view
  • Sleeps 5
  • 1 Double Bed, 1 Twin Bunk Bed and 1 Twin Sofa Bed

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double or Twin Room

Standard Double or Twin Room

Standard Double or Twin Room

  • 15 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

Similar properties

Exterior

Bournemouth Highcliff Marriott Hotel

Free WiFi
Restaurant
Air conditioning
Breakfast available
4.2 out of 5, Very good, (242)
The price is AU$145
for 1 night
includes taxes & fees
8 Dec - 9 Dec
Bournemouth Highcliff Marriott Hotel

About the area

Bournemouth

With a stay at The Cumberland Hotel - OCEANA COLLECTION, you'll be centrally located in Bournemouth, a 2-minute drive from Bournemouth International Centre and 14 minutes from New Forest National Park. .This beach hotel is 0.4 mi (0.6 km) from Bournemouth Beach and 6.6 mi (10.6 km) from Poole Harbour.

What's nearby

  • Bournemouth Beach - 7 min walk - 0.7 km
  • Bournemouth Pavillion Theatre - 12 min walk - 1.1 km
  • Oceanarium - 13 min walk - 1.2 km
  • Bournemouth Pier - 15 min walk - 1.3 km
  • Bournemouth International Centre - 15 min walk - 1.3 km

Getting around

  • Bournemouth Station - 18 min walk
  • Bournemouth (BOH-Bournemouth Intl.) - 10 min drive

Restaurants

  • ‪O'Neill's - ‬10 min walk
  • ‪Naked Coffee - ‬10 min walk
  • ‪Dosa World - ‬10 min walk
  • ‪Nathan’s Famous - ‬9 min walk
  • ‪Sprinkles Gelato - ‬11 min walk

About this property

The Cumberland Hotel - OCEANA COLLECTION

Beach hotel with a full-service spa and a conference center
The Cumberland Hotel - OCEANA COLLECTION offers 108 accommodations with coffee/tea makers and hair dryers. Plasma televisions come with digital channels. Bathrooms include bathtubs or showers and complimentary toiletries.

This Bournemouth hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

An indoor pool and an outdoor pool are on site.

Children under 18 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 4 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and Thai massages.
Stay in one of 108 guestrooms featuring plasma televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and coffee/tea makers.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find an outdoor pool and an indoor pool. Additional amenities at this Art Deco hotel include complimentary wireless internet access, concierge services, and wedding services.
Enjoy international cuisine at Mirabelle, a restaurant which features a bar/lounge, or stay in and take advantage of the 24-hour room service. Wrap up your day with a drink at the poolside bar. Buffet breakfasts are served on weekdays from 7:30 AM to 9:30 AM and on weekends from 8:00 AM to 10:00 AM for a fee.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Bournemouth? This hotel has 1970 square feet (183 square meters) of space consisting of a conference center and 4 meeting rooms. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge on weekdays between 7:30 AM and 9:30 AM and on weekends between 8:00 AM and 10:00 AM.
Mirabelle - This restaurant specializes in international cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.
Bar Ventana Grand Cafe - This poolside brasserie specializes in British cuisine and serves brunch, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).
Late night fare is available from 24-hour room service.

Languages

Afrikaans, Dutch, English, French, German, Hungarian, Italian, Polish, Portuguese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (GBP 12.00 per night)
  • Limited on-site parking
  • Electric car charging station on site

Food and drink

  • Buffet breakfast available for a fee 7:30 AM–9:30 AM on weekdays and 8:00 AM–10:00 AM on weekends: GBP 15.95 for adults and GBP 7.95 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • 24-hour room service

Restaurants on site

  • Mirabelle
  • Bar Ventana Grand Cafe

Things to do

  • Access to nearby health club
  • Access to nearby indoor pool
  • Access to nearby outdoor pool
  • Billiards/pool table
  • Full-service spa
  • Indoor pool
  • Outdoor pool
  • Private picnics

Family friendly

  • Access to nearby indoor pool
  • Access to nearby outdoor pool
  • Children's dinnerware
  • High chair
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • Banquet hall
  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (1970 square feet of space)
  • Meeting rooms - 4

Outdoors

  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 4 treatment rooms
  • Body treatments
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - sports
  • Massage - Thai
  • Massage/treatment rooms

Accessibility

  • Lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets
  • Heating

Bathroom

  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • Digital channels
  • Plasma TV

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Iron/ironing board (on request)
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: GBP 20.00

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities will be closed during January, February, March, April, December, and November:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 20 per pet, per night, plus a deposit of GBP 50 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 22 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Cribs (infant beds) are available for GBP 6.0 per night

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 15.95 for adults and GBP 7.95 for children
  • Self parking fee: GBP 12.00 per night
  • Pet deposit: GBP 50 per stay
  • Pet fee: GBP 20 per pet, per night
  • Service animals are exempt from fees
  • Late check-out fee: GBP 20.00 (subject to availability)
  • Crib (infant bed) fee: GBP 6.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Children under 18 years old are not allowed in the swimming pool without adult supervision

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Cumberland Bournemouth
Cumberland Hotel Bournemouth
Cumberland Hotel OCEANA COLLECTION Bournemouth
Cumberland OCEANA COLLECTION Bournemouth
The Cumberland Hotel - OCEANA COLLECTION Hotel
The Cumberland Hotel - OCEANA COLLECTION Bournemouth
The Cumberland Hotel - OCEANA COLLECTION Hotel Bournemouth

The Cumberland Hotel - OCEANA COLLECTION Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 326 out of 1026 reviews" "
Rating 8 - Good. 377 out of 1026 reviews" "
Rating 6 - Okay. 186 out of 1026 reviews" "
Rating 4 - Poor. 87 out of 1026 reviews" "
Rating 2 - Terrible. 50 out of 1026 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Shahin

Stayed 2 nights in Aug 2024

4/10 Poor

beauty

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Broken tiles next to the toilet, broken shower as water leaks from the top. Room was tiny. Overpriced for what it was. Won't be returning.
Stayed 2 nights in Aug 2024

8/10 Good

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decoration could be better but everything was clean and tidy
Stayed 1 night in Aug 2024

10/10 Excellent

Kristine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab family break
We have had a fabulous time. Very friendly. Great location. Thank you. We will be back.
Stayed 1 night in Aug 2024

8/10 Good

Sayaab

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Art Deco Hotel
The Cumberland is still one of the "better" hotels in Bournemouth, however the East Cliff area is somewhat run down with a few very run down or disused hotels. I had a single room which was compact but comfortable. The bathroom was clean and the towels were some of the best I've had in a hotel of late. Guest areas are kept clean & tidy and the swimming pool area looked good, I didn't use the pool.
Stayed 2 nights in Aug 2024

6/10 Okay

Christine

Stayed 7 nights in Jul 2024

6/10 Okay

Michelle

Travelled with family
Liked: Room comfort
Stayed 1 night in Jul 2024

8/10 Good

Baran

Liked: Staff & service, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

ian

Travelled with family
Liked: Cleanliness, staff & service
Furniture tired . Staff excellent. Room clean and as it should be for a good 3 star hotel
Stayed 1 night in Jul 2024

2/10 Terrible

Julija

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Definitely need to do renovation, hotel very tired. Worse hotel I have been.
Stayed 1 night in Jul 2024

6/10 Okay

Elizabeth C

Liked: Cleanliness, room comfort
Run down, could be great
Great location but really needs some TLC. Very outdated.
Stayed 2 nights in Jul 2024

10/10 Excellent

Nicola

Stayed 1 night in Jul 2024

8/10 Good

Geoff

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jul 2024

10/10 Excellent

Claire

Liked: Staff & service
Stayed 1 night in Jul 2024

6/10 Okay

Emma

Liked: Cleanliness, staff & service
What i didnt like is that because i booked on expedia i had to pay £12 per day for parking which is free if you book with the hotel.
Stayed 3 nights in Jul 2024

6/10 Okay

Amrick

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
On my first night there were no towels in my room. On the website i booked a modern plush looking room. My actual room was nothing like the one shown. The net curtain in my room was ripped. Then came the worst part. The following day i asked where i could get some lunch and was pointed to the restaurant. When I tried to go in i was refused entry despite telling the man that i was staying at the hotel. The restaurant was empty but i was told all tables were pre booked and i could go to the bar instead! No one had told me that i had to make a booking to get some lunch. It was empty and i only wanted something simple. None of the staff or management showed any level of empathy or customer relations skills.i travel round the world staying in some of the best hotels. And sadly i didn't feel made welcome here. Won't be coming back or recommending to my colleagues in the world of show business.
Stayed 2 nights in Jul 2024

8/10 Good

David

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location overlooking the sea. Enjoyed a nice two course dinner and staff were very friendly. Would have given 5 stars if it hadn’t been so noisy, I could hear the guests next door talking and people walking about in the room above. Other than that it was fine
Stayed 1 night in Jun 2024

6/10 Okay

David

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Single room nightmare
Very enjoyable. Lovely hotel great staff good food. The pool and surroundings are fabulous. I booked a single room. That was a mistake. The 'ensuite ' was tiny. I haven't seen anything like it since the 1980s. Dreadful. The room was hot, it was a hot evening. The single glazed Crittal windows didn't close. In any case the AC units to the hotel were beneath the windows and were very noisy throughout the night. Very little sleep. Shame because everything else was great.
Stayed 1 night in Jun 2024

10/10 Excellent

simona

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!!!! It should be rated 5⭐️⭐️⭐️⭐️⭐️ Thank you !!!
Stayed 2 nights in Jun 2024

4/10 Poor

Nicola

Travelled with family
Disliked: Amenities, property conditions & facilities
NOT DISABLED FRIENDLY AT ALL!!!! I had booked a disabled friendly room, I had even called a week ahead of my arrival to check for a disabled parking space, a disabled bathroom etc. My room was not disabled friendly, the shower was over a bath and I couldn't use it. The lift was extremely tiny for only 3 people and my wheelchair did not fit in! it was the same for other wheelchair users and scooter users. We had to dismantle our chairs and scooters and send them up in bits, it took 2 trips. There is only 1 tiny lift for this massive hotel with 4 floors, it is absolutely ridiculous. It took 21 minutes to get from 3rd floor in lift as every floor was calling for it and it was up and down. 1 lift is pathetic, 3 thin people was a squeeze. it was a farce. Our room was a sea view with balcony, there were floor tiles missing on the balcony floor, the front of the hotel lights up at night with multi coloured changing lights, the bedroom curtains are thick and block this out, but there is nothing covering the bathroom window and our bathroom door wouldn't stay shut, we had to tie the handle with our dressing gown belts to the draw handle to keep it closed or it was like trying to sleep at the Blackpool illuminations. The breakfast room - staff are only concerned with the larger coach parties, not bothered about little bookings. You cannot get through the jungle of chairs and tables Disabled parking bays are the same size as standard parking bays. I WOULD NOT RECOMMEND THIS HOTEL
Stayed 4 nights in Jun 2024

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, amazing pool and we had a gorgeous room with a balcony and sun beds (but no privacy). Breakfast was ok but not 4 star.
Stayed 1 night in Jun 2024

4/10 Poor

Vikrant

Disliked: Cleanliness, property conditions & facilities, room comfort
Overpriced for what you get.
The staff at the reception and managers are great, they let down by a hotel that is great need of updating and general maintenance. Carpets with holes, wallpapers peeling and general demeanour is old and worn need of lots of attention. Room we had was a little compact. Bedding, pillows, curtains and carpet are just on edge of acceptable - and seemed needing replacement.
Stayed 2 nights in May 2024

8/10 Good

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Staff really friendly and helpful. Outdoor pool area is great! The upstairs public areas are dated but otherwise all good.
Stayed 2 nights in May 2024

10/10 Excellent

Jyoti

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went for my birthday, the hotel was lovely and even got an upgrade with a wonderful view of the beach.
Stayed 1 night in May 2024