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Bournemouth Carlton Hotel, BW Signature Collection

3.0 star property

Photo gallery for Bournemouth Carlton Hotel, BW Signature Collection

Outdoor wedding area
2 indoor pools, seasonal outdoor pool, pool loungers
Beach nearby
Lounge
Bar (on property)

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Gym
  • Room service
  • Pool
  • 24/7 front desk
  • Parking available

Explore the area

Map
East Overcliff, Dorset, Bournemouth, England, BH1 3DN
  • Bournemouth Beach
    ‪4 min walk‬
  • Russell-Cotes Art Gallery and Museum
    ‪6 min walk‬
  • Bournemouth Pavillion Theatre
    ‪9 min walk‬
  • Bournemouth (BOH-Bournemouth Intl.)
    ‪12 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed, Non Smoking, Sea View

Standard Room, 1 Double Bed, Non Smoking, Sea View

Standard Room, 1 Double Bed, Non Smoking, Sea View

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Single Bed, Non Smoking

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 Single Bed, Non Smoking

  • Sleeps 1
  • 1 Twin Bed

View all photos for Suite, 1 Double Bed, Non Smoking, Sea View (with Sofabed)

Desk, iron/ironing board, free WiFi, bed sheets

Suite, 1 Double Bed, Non Smoking, Sea View (with Sofabed)

  • 80.0 sq m
  • Sea view
  • Sleeps 3
  • 1 Double Bed

View all photos for Suite, 1 Double Bed, Balcony, Sea View (with Sofabed)

Desk, iron/ironing board, free WiFi, bed sheets

Suite, 1 Double Bed, Balcony, Sea View (with Sofabed)

  • 80.0 sq m
  • Sea view
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 Double Bed, Non Smoking

  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 Double Bed, Non Smoking, Sea View

In-room business centre

Superior Room, 1 Double Bed, Non Smoking, Sea View

  • 49.0 sq m
  • Sea view
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, Multiple Beds, Non Smoking

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, Multiple Beds, Non Smoking

  • 24.0 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bed

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3.7 out of 5, Good, (1000)
The price is AU$116
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includes taxes & fees
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About the area

Bournemouth

With a stay at Bournemouth Carlton Hotel, BW Signature Collection in Bournemouth (Bournemouth City Centre), you'll be a 4-minute walk from Bournemouth Beach and 12 minutes by foot from Bournemouth International Centre. .This beach hotel is 7.6 mi (12.3 km) from New Forest National Park and 6.4 mi (10.3 km) from Poole Harbour.

What's nearby

  • Bournemouth Beach - 4 min walk
  • Bournemouth Pavillion Theatre - 9 min walk
  • Oceanarium - 10 min walk
  • Bournemouth Pier - 12 min walk
  • Bournemouth International Centre - 12 min walk

Getting around

  • Bournemouth Station - 16 min walk
  • Bournemouth (BOH-Bournemouth Intl.) - 12 min drive

Restaurants

  • ‪O'Neill's - ‬5 min walk
  • ‪Sharkey's American Pool Bar & Grill - ‬6 min walk
  • ‪Naked Coffee - ‬6 min walk
  • ‪Korean Grill - ‬6 min walk
  • ‪Dosa World - ‬6 min walk

About this property

Bournemouth Carlton Hotel, BW Signature Collection

Beach fun in 2 indoor pools, near Bournemouth Beach
Bournemouth Carlton Hotel, BW Signature Collection offers 76 accommodations with complimentary bottled water and coffee/tea makers. 32-inch LCD televisions come with satellite channels. Bathrooms include shower/tub combinations and complimentary toiletries.

This Bournemouth hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Housekeeping is provided daily.

2 indoor swimming pools are on site along with a seasonal outdoor pool. Other recreational amenities include a fitness center.
Stay in one of 76 guestrooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have shower/tub combinations and complimentary toiletries. Conveniences include desks and coffee/tea makers, and housekeeping is provided daily.
Dip into one of the 2 indoor swimming pools or enjoy other recreational amenities, which include a fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and a picnic area.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's 24-hour room service. Wrap up your day with a drink at the bar/lounge. English breakfasts are served on weekdays from 7:30 AM to 10:00 AM and on weekends from 8:00 AM to 10:30 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Event facilities at this hotel consist of conference space and meeting rooms. Self parking (subject to charges) is available onsite.
English breakfasts are available for a surcharge on weekdays between 7:30 AM and 10:00 AM and on weekends between 8:00 AM and 10:30 AM.
Bournemouth Carlton Hotel, BW Signature Collection has a restaurant on site.
24-hour room service is available.

Languages

English, Hindi, Italian, Polish, Portuguese, Romanian, Russian, Spanish, Turkish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Uncovered self parking on site (GBP 20 per day)
  • Wheelchair-accessible parking available

Food and drink

  • English breakfast available for a fee 7:30 AM–10:00 AM on weekdays and 8:00 AM–10:30 AM on weekends: GBP 14.95 per person
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Things to do

  • 2 indoor pools
  • Fitness centre
  • Seasonal outdoor pool

Family friendly

  • 2 indoor pools
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • Banquet hall
  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • BBQ grill(s)
  • Garden
  • Picnic area
  • Pool sunloungers
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Lift door width (centimetres): 120
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • 6 on-site accessible parking spaces
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 150
  • Wheelchair-accessible (may have limits)

More

  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • 32-inch LCD TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Desk
  • Desk chair
  • Iron/ironing board

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 25 per pet, per night
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 25 per night
Cribs (infant beds) are available for GBP 5.0 per stay

Payment types

Important information

Optional extras

  • Fee for English breakfast: approximately GBP 14.95 per person
  • Uncovered self parking fee: GBP 20 per day
  • Pet fee: GBP 25 per pet, per night
  • Crib (infant bed) fee: GBP 5.0 per stay
  • Rollaway bed fee: GBP 25 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from April 18 to October 31

Property is also known as

Bournemouth Carlton
Carlton Bournemouth
Menzies Hotels Bournemouth
Menzies Hotels Bournemouth Carlton
Menzies Hotels Carlton
Menzies Hotels Carlton Hotel
Menzies Hotels Carlton Hotel Bournemouth
Carlton Hotel Bournemouth
Hotel Menzies Carlton
Menzies Carlton Bournemouth
Hallmark Hotel Bournemouth Carlton
Hallmark Hotel Carlton
Hallmark Bournemouth Carlton
Hallmark Carlton
Hallmark Hotel Bournemouth Carlton
S. Bournemouth Carlton Opco Limited
Bournemouth Carlton BW Signature Collection
Bournemouth Carlton Hotel, BW Signature Collection Hotel
Bournemouth Carlton Hotel, BW Signature Collection Bournemouth

Bournemouth Carlton Hotel, BW Signature Collection Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 245 out of 941 reviews
Rating 8 - Good. 370 out of 941 reviews
Rating 6 - Okay. 198 out of 941 reviews
Rating 4 - Poor. 81 out of 941 reviews
Rating 2 - Terrible. 47 out of 941 reviews

7.8/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

Katherine

Travelled with family
Disliked: Staff & service
We were very frustrated with our experience staying here. We stayed in a family room but from 10-midnight or a little after, there was ridiculously loud music/bass coming from the room above us. I went to the front desk about it twice. I was initially told it was a party on an upper floor, only to later find that our room was nowhere near that space. There was no urgency in resolving the matter and never any sort of check in with us afterward. My whole family lost sleep and anyone with children knows that it’s hard enough all sharing a room, let alone with added loud music and partying happening nearby. I wouldn’t stay here again.. but I will say that most other aspects were fine.

10/10 Excellent

Neil

Stayed 1 night in Oct 2024

4/10 Poor

Sean

Liked: Staff & service
Disliked: Property conditions & facilities
Good hotel but rooms need to be updated as they are stained and worn
Stayed 1 night in Oct 2024

2/10 Terrible

Emma

Stayed 1 night in Oct 2024

8/10 Good

Denise, Maryville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The wait staff was absolutely accommodating and friendly. The room was ok. Bed was confortable.
Stayed 2 nights in Oct 2024

6/10 Okay

Alan

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The hotel and grounds are in need of complete refurbishment from replacing draughty secondary double glazing to updating the whole bathroom. The shower is small and water pressure poor. The Seaview rooms are large but have poor furniture. The food in the restaurant is good however there was a lack of attention to guests from some of the staff
Stayed 7 nights in Sep 2024

8/10 Good

James

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Great size room and the hotel staff are lovely but the room and hotel is in need of some maintenance and a deep clean
Stayed 1 night in Sep 2024

2/10 Terrible

Michelle

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4 nights in Sept
Had a lovely time. Breakfast was very nice, comfortable and friendly staff, Brandon was very helpful. Lovely comfy bed. Ten minute walk to the centre of Bournemouth and was uphill coming back! Beach just accross the road but down a zig zag path.
View from our large front 1 st floor room with large terrace plus 2 sun beds, table and 2 chairs
Stayed 4 nights in Sep 2024

10/10 Excellent

Daniel

Stayed 1 night in Sep 2024

6/10 Okay

Monika

Stayed 7 nights in Aug 2024

6/10 Okay

Raymonde

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
A lovely hotel - lovely room but massively let down by shoddy broken spa facilities ; now not a disaster in life terms but Sauna and Jacuzzi not working means it was a rubbish experience and indemic of a dropping BW previous high standards. AS a BW devotee I will now start looking elsewhere as 2nd poor experience in a row. Really should have been told in advance . And £20 to park a car is unreal ; tip street parking is half the price and freely available so dont be mugged off !!
Stayed 1 night in Sep 2024

6/10 Okay

Sharon

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I have been staying at the hotel for many years as my granddaughter loves the air show. It’s for the location more than anything. The hotel is very tired in many places, needs upgrades in lots of areas. The staff are very nice but totally overworked. They need to employ more staff especially for the air show weekend. The jacuzzi and sauna were both out of order. If it wasn’t for the location I would not stay there
Stayed 3 nights in Aug 2024

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Pros and cons
The communal parts of the hotel are spotless, and welcoming, and staff were lovely too. Unfortunately the family room we were given was in a very tired part of the hotel, and was too warm, had a mouldy smell and the beds had seen better days. We had to sleep with the windows open and awoke to the smell of a long time dead seagull outside the room. Not great, but family members had a sea view room which was modern and comfortable, and A/C, so we were maybe unlucky. Breakfast was great, and the location is fab for the beach.
Stayed 1 night in Aug 2024

6/10 Okay

Sharon

Disliked: Staff & service, property conditions & facilities
I will not come again
Stayed 2 nights in Aug 2024

10/10 Excellent

Laszlo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

6/10 Okay

Laura

Liked: Cleanliness, staff & service, amenities
The hotel had beautiful gardens and a lovely outdoor pool. The inside pool was lovely and warm but there was some maintenance. Sauna and hot tub not working. Our family room was clean and very large but unfortunately the shower didn't work, which was very disappointing.
Stayed 1 night in Aug 2024

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Huge suite with balcony, but let down slightly by fading decor, dirty carpets and ripped curtains.
Stayed 2 nights in Aug 2024

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

8/10 Good

Lindsay

Stayed 4 nights in Jul 2024

6/10 Okay

Brian

Travelled with family
Stayed 3 nights in Jul 2024

8/10 Good

steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location within walking distance to the beach, excellent transportation links for both train and bus. Great value for money with very friendly team members whom made us feel welcome throughout our stay
Stayed 3 nights in Jul 2024

10/10 Excellent

Miles

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

4/10 Poor

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We didnt like the amount of people descending on the hotel on Saturday we wanted a nice relaxing afternoon around the pool. Wel you could not get anywhere near a sunbed for the place was took over by a load of dancing we love dancing but not when it goes on for hours we were very disappointed we have been coming to this hotel for years but we will not be coming again if someone would have said on Saturday the hotel will be taken over by a load of dancers then it would have been our choice to book the hotel
Stayed 3 nights in Jun 2024

8/10 Good

Anna

Liked: Staff & service
Disliked: Property conditions & facilities
A decent value hotel only a few mins walk from central bournmouth. Its all a bit run down however and the bar is terrible (drinks left for hours on tables and no juice available whatsoever!). Otherwise, staff try hard to be helpful and its is a welcoming place.
Stayed 4 nights in Jun 2024