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The Norfolk Royale Hotel

4.0 star property

Photo gallery for The Norfolk Royale Hotel

Fitness facility
Front of property - evening/night
Deluxe Double Room
Lounge
Garden

Reviews

8.0 out of 10
Very good

Popular amenities

  • Hot tub
  • Bar
  • Room service
  • 24/7 front desk

Explore the area

Map
Richmond Hill, Bournemouth, England, BH2 6EN
  • The Square
    ‪3 min walk‬
  • Bournemouth Lower Gardens
    ‪3 min walk‬
  • Bournemouth Town Hall
    ‪5 min walk‬
  • Bournemouth (BOH-Bournemouth Intl.)
    ‪10 min drive‬

Room options

View all photos for Small Double Room

Small Double Room

Small Double Room

  • 14.48 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

  • 22.29 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Single Room

Individually decorated, individually furnished, desk, iron/ironing board

Single Room

  • 16 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Executive Double Room

Individually decorated, individually furnished, desk, iron/ironing board

Executive Double Room

  • 26.76 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Executive Twin Room

Individually decorated, individually furnished, desk, iron/ironing board

Executive Twin Room

  • 26.76 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

  • 22.29 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Family Room

Individually decorated, individually furnished, desk, iron/ironing board

Family Room

  • 23 sq m
  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Deluxe Twin Room

Deluxe Twin Room

Deluxe Twin Room

  • 22.6 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premier Double or Twin Room

Premier Double or Twin Room

Premier Double or Twin Room

  • 33.77 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Double Room (Accessible)

Deluxe Double Room (Accessible)

Deluxe Double Room (Accessible)

  • 22.6 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

  • 23 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

Hampton by Hilton Bournemouth

  • Breakfast included
  • Free WiFi
  • Air conditioning
  • Gym
4.5 out of 5, Wonderful, (1002)
The price is AU$159
for 1 room
includes taxes & fees
25 Feb - 26 Feb
Hampton by Hilton Bournemouth

About the area

Bournemouth

Located in Bournemouth (Bournemouth City Centre), The Norfolk Royale Hotel is within a 10-minute walk of Bournemouth International Centre and Bournemouth Pavillion Theatre. .This hotel is 1.1 mi (1.8 km) from Bournemouth Beach and 1.9 mi (3.1 km) from Bournemouth University.

What's nearby

  • Bournemouth International Centre - 8 min walk
  • Bournemouth Pavillion Theatre - 9 min walk
  • Bournemouth Beach - 10 min walk
  • Bournemouth Pier - 11 min walk
  • Bournemouth University - 4 min drive

Getting around

  • Bournemouth Station - 3 min drive
  • Bournemouth (BOH-Bournemouth Intl.) - 10 min drive

Restaurants

  • ‪Crema - ‬2 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪McDonald's - ‬3 min walk
  • ‪The Mary Shelley - ‬3 min walk
  • ‪Caffè Nero - ‬2 min walk

About this property

The Norfolk Royale Hotel

Edwardian Bournemouth hotel in Bournemouth City Centre with a 24-hour front desk
The Norfolk Royale Hotel offers 95 accommodations with complimentary newspapers and coffee/tea makers. Each accommodation is individually furnished and decorated. Digital television is provided. Bathrooms include bathtubs or showers, designer toiletries, complimentary toiletries, and hair dryers.

This Bournemouth hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

An indoor pool and a hot tub are on site.
Make yourself at home in one of the 95 individually decorated guestrooms. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers. Conveniences include phones, as well as desks and complimentary newspapers.
Take advantage of recreation opportunities including an indoor pool and a hot tub. Additional amenities at this Edwardian hotel include complimentary wireless internet access, concierge services, and wedding services.
Enjoy a meal at Echos, or stay in and take advantage of the hotel's 24-hour room service. Wrap up your day with a drink at the bar/lounge. English breakfasts are served on weekdays from 7:30 AM to 9:30 AM and on weekends from 8:00 AM to 10:30 AM for a fee.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Event facilities at this hotel consist of conference space and meeting rooms.
English breakfasts are available for a surcharge on weekdays between 7:30 AM and 9:30 AM and on weekends between 8:00 AM and 10:30 AM.
Echos - Onsite restaurant. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required.
24-hour room service is available.

Languages

English, Italian, Polish, Portuguese, Spanish, Turkish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Wheelchair-accessible parking available
  • Off-site parking for GBP 12.50 per day; booking required

Food and drink

  • English breakfast available for a fee 7:30 AM–9:30 AM on weekdays and 8:00 AM–10:30 AM on weekends: GBP 15 for adults and GBP 7.50 for children
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Restaurants on site

  • Echos

Things to do

  • Access to nearby indoor pool
  • Indoor pool
  • A hot tub

Family friendly

  • Access to nearby indoor pool
  • Indoor pool
  • Laundry facilities

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference space
  • Meeting rooms

Outdoors

  • BBQ grill(s)
  • Garden
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Lift
  • Step-free path to entrance
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)

More

  • Designated smoking areas (fines apply)
  • Fireplace in reception

Room amenities

Bedroom

  • Bed sheets
  • Heating

Bathroom

  • Bath or shower
  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • Digital channels
  • TV

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Free newspapers
  • Individually decorated
  • Individually furnished
  • Iron/ironing board (on request)
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available
Late check-out fee: GBP 30

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Renovations and closures

This property is closed from January 31 2025 to February 1 2025 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Cribs (infant beds) are available for GBP 5.0 per day

Payment types

Important information

Optional extras

  • Fee for English breakfast: approximately GBP 15 for adults and GBP 7.50 for children
  • Nearby parking fee: GBP 12.50 per day
  • Late check-out fee: GBP 30
  • Crib (infant bed) fee: GBP 5.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Norfolk Bournemouth
Norfolk Hotel Bournemouth
Norfolk Royale Hotel Bournemouth
Norfolk Royale Hotel
Norfolk Royale Bournemouth
Norfolk Royale
Norfolk Royale Hotel BW Signature Collection Bournemouth
Norfolk Royale Hotel BW Signature Collection
Norfolk Royale BW Signature Collection Bournemouth
Norfolk Royale BW Signature Collection
Norfolk Royale BW Signature C
The Norfolk Royale Hotel Hotel
The Norfolk Royale Hotel Bournemouth
The Norfolk Royale Hotel Hotel Bournemouth
Norfolk Royale Hotel BW Signature Collection

The Norfolk Royale Hotel Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 332 out of 1000 reviews
Rating 8 - Good. 379 out of 1000 reviews
Rating 6 - Okay. 187 out of 1000 reviews
Rating 4 - Poor. 69 out of 1000 reviews
Rating 2 - Terrible. 33 out of 1000 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Colin

Short break in bournemouth
Check in was slow and poor. We arrived at 1.00 pm knowing check in was 4.00 pm but completed paperwork and told to come back at 3.45 Arrived back at 3.55 and was told not sure if room was ready and to wait for 5 mins. Some 20 mins later we had not been approached so went back to the desk to be given the door card with no mention of anything. The rooms are dim tired and dated. They appear clean if you don’t look to hard but I am a facilities manager so I look hard. Bathroom floor must have not seen a mop or a wash for a while and room generally dusty. Hotels. Com had this rated as 4 star. I would suggest 3 star then expectations would be lower
Stayed 2 nights in Nov 2024

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brought for a present for my daughter and she thoroughly enjoyed her stay.
Stayed 1 night in Nov 2024

8/10 Good

Nancy

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2024

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed one night for a concert (BIC). It worked well. Good sized single room. Easy walk to cafes, restaurants & BIC. Reasonable price.
Stayed 1 night in Nov 2024

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
The car park is not free, it is owned by a private business not the hotel. Although convenient, it was charged at £12 for the night.
Stayed 1 night in Nov 2024

10/10 Excellent

David

Very good
Stayed 2 nights in Nov 2024

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

6/10 Okay

Michael

Stayed 1 night in Nov 2024

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

6/10 Okay

Sean

Travelled with partner
When we arrived the hotel looks quite grand from outside. It’s a bit jaded in places, needs upgrading and refurbishing really. Our room was a superior room but was dirty, hairs all over the floor and carpet, food crumbs etc which was very of putting. Told staff and they would have moved us to another room but we had a tight schedule and was going out. On our return there was no staff around so we stayed in the room we had been given. Breakfast was adequate. Would not book again as there are far better hotels local for the same money. Room wasn’t cheap but the feel was. No gym, tiny swimming pool. Sorry wanted this to be a hidden gem but overall disappointed
Stayed 1 night in Oct 2024

6/10 Okay

Clyde

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Bad attitude of certain staff
Hotel and room where lovely . The bar opened at 4.30 and closed at 11 which meant it was closed on arrival and closed after returning from concert . Also when we asked for extra teas and coffees for room on return. The reception was un manned . When a member of staff turned up he basic did not care . I said i was surprised by his lack of service . To which he said ' not his problem ' .terrible advert for hotel and poor attitude to a paying customer. To top it all ,twice staff enter room with pass key without knocking first . Shame as hotel is lovely but would never stay there again.
Stayed 1 night in Oct 2024

6/10 Okay

Joe

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

June

Stayed 1 night in Sep 2024

10/10 Excellent

Mac

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for City Centre
Lovely quiet room on ground floor, great shower & comfortable bed, good nights sleep!
Stayed 1 night in Oct 2024

8/10 Good

Ross

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good for a short quiet stay.
Stayed 1 night in Sep 2024

10/10 Excellent

Carina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Visiting this hotel was like visiting my grandma's house: comfortably worn and immaculately clean. It was an interesting mix of new and old. New mattresses with antique-looking chandeliers. Beautiful new bathrooms (great showers!) and out-of-fashion carpet. I love it. This eclectic mix is just my style. The front desk service was welcoming and comprehensive. The staff gave great directions, as the rooms were around a restaurant and then another corner. The pool allows 6 people maximum, so it's recommended to book a swim time when you arrive although we had no problem booking for an immediate swim. The hot tub was sandy and the water was quite chlorinated. Our family room was comfortable. There wa a large wardrobe, desk, cabinet with TV, double bed and bunk beds. The mattresses were firm and springy. The linens are crisp, clean, and white. The reason I docked a star is because the housekeeper should be given 5 more minutes per room. The lamps were dusty and when I flipped over the bathroom floor mat after showering, the bottom had dirt smudges.
Stayed 1 night in Sep 2024

8/10 Good

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A brilliant stay lovely room friendly staff and all round good weekend stay
Stayed 2 nights in Sep 2024

10/10 Excellent

Hannah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel proves that if it's not broke, don't fix it. The facilities look old at first glance, but everything is operational and clean. The bathrooms are stunningly clean and renovated. The pool facilities are exceptional - which also includes a hot tub - and you're provided with towels. The only fault on this hotel is the early check out time of 10am.
Stayed 2 nights in Sep 2024

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was above my usual rate but I was impressed. Staff were excellent - bar and reception and I loved heated towel racks and my swim in the pool!
Stayed 2 nights in Sep 2024

8/10 Good

Ephraim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Second time staying at the Norfolk. Great service and superb staff. Modernising the interiors and rooms is much needed. Electricity sockets placed in inconvenient locations and no usb power points. The loss of parking is a real shame.
Stayed 2 nights in Aug 2024

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Good,but…
3 hour trip from Eastbourne, very pleased with the cleanliness and look of the hotel. Staff very friendly. Car park easy to find. However the bed was very uncomfortable and we could feel the springs so had to lay on top of the duvet. Bed was also very clearly two singles pushed together as the sheet did not fit properly.
Stayed 1 night in Sep 2024

8/10 Good

David

Stayed 1 night in Aug 2024

6/10 Okay

Claire

Stayed 1 night in Sep 2024

10/10 Excellent

Kaiden

Stayed 1 night in Sep 2024

8/10 Good

Katrina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A character hotel, all the staff were helpful but due to the age of the hotel the floorboards throughout were extremely creaky. We had to leave very early morning and found it difficult to creep around quietly. Would have been nice to have had bottled water in the bedrooms, some herbal or decaff teas.
Stayed 1 night in Sep 2024