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Mercure Bristol Grand Hotel

4.0 star property

Photo gallery for Mercure Bristol Grand Hotel

Exterior
Breakfast, lunch, dinner served; British cuisine
Exterior
Standard Twin Room, 2 Single Beds
Bar (on property)

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Room service
  • Parking available
  • 24/7 front desk
  • Breakfast available
  • Housekeeping

Explore the area

Map
Broad Street, Bristol, England, BS1 2EL
  • Bristol Hippodrome Theatre
    ‪6 min walk‬
  • University of Bristol
    ‪7 min walk‬
  • Cabot Circus Shopping Centre
    ‪10 min walk‬
  • Bristol (BRS-Bristol Intl.)
    ‪26 min drive‬

Room options

View all photos for Family Room, 1 Double Bed with Sofa bed

Family Room, 1 Double Bed with Sofa bed

Family Room, 1 Double Bed with Sofa bed

  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed

Standard Room, 1 Double Bed

  • 14 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room, 2 Single Beds

Standard Twin Room, 2 Single Beds

Standard Twin Room, 2 Single Beds

  • 14 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Privilege, Room, 1 Double Bed

Privilege, Room, 1 Double Bed

Privilege, Room, 1 Double Bed

  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 Double Bed (Compact)

In-room safe, desk, iron/ironing board, free WiFi

Room, 1 Double Bed (Compact)

  • 14 sq m
  • Sleeps 2
  • 1 Double Bed

Suite, 1 Double Bed

  • Sleeps 4
  • 1 Double Bed

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The price is AU$217
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About the area

Bristol

A stay at Mercure Bristol Grand Hotel places you in the heart of Bristol, within a 10-minute walk of Bristol Hippodrome Theatre and University of Bristol. .This hotel is 0.5 mi (0.8 km) from Cabot Circus Shopping Centre and 12.5 mi (20.1 km) from The Mall at Cribbs Causeway.

What's nearby

  • Bristol Hippodrome Theatre - 6 min walk - 0.5 km
  • University of Bristol - 7 min walk - 0.6 km
  • O2 Academy - 8 min walk - 0.7 km
  • Cabot Circus Shopping Centre - 10 min walk - 0.9 km
  • Ashton Gate Stadium - 7 min drive - 4.6 km

Getting around

  • Bristol Temple Meads Station - 15 min walk
  • Bristol International Airport (BRS) - 26 min drive

Restaurants

  • ‪The Commercial Rooms - ‬2 min walk
  • ‪Full Court Press - ‬1 min walk
  • ‪Matina - ‬2 min walk
  • ‪Strawberry Thief - ‬1 min walk
  • ‪San Carlo - ‬2 min walk

About this property

Mercure Bristol Grand Hotel

Hotel with a 24-hour front desk, a short walk to Bristol Hippodrome Theatre
Mercure Bristol Grand Hotel offers 182 air-conditioned accommodations with safes and coffee/tea makers. Flat-screen televisions are featured in guestrooms. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This Bristol hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Make yourself at home in one of the 182 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Take advantage of recreation opportunities such as bicycles to rent, or other amenities including complimentary wireless internet access and concierge services. This hotel also features wedding services and a banquet hall.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's 24-hour room service. Wrap up your day with a drink at the bar/lounge. English breakfasts are served on weekdays from 7:00 AM to 10:00 AM and on weekends from 7:00 AM to 10:30 AM for a fee.
Featured amenities include a business center, express check-out, and dry cleaning/laundry services. Self parking (subject to charges) is available onsite.
English breakfasts are available for a surcharge on weekdays between 7:00 AM and 10:00 AM and on weekends between 7:00 AM and 10:30 AM.
Mercure Bristol Grand Hotel has a restaurant serving breakfast, lunch, and dinner.
24-hour room service is available.

Languages

Bulgarian, English, French, German, Italian, Polish, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Covered parking on site (GBP 17 per day)
  • Wheelchair-accessible parking available

Food and drink

  • English breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; GBP 16.50 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Keepers Kitchen & Bar

Things to do

  • Bicycle rentals

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Grab bar in bathtub
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for English breakfast: approximately GBP 16.50 per person
  • Covered self parking fee: GBP 17.00 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

Only registered guests are allowed in the guestrooms
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Mercure Bristol Grand Hotel Opening November 2015
Mercure Grand Hotel Opening November 2015
Mercure Bristol Grand Opening November 2015
Mercure Grand Opening November 2015
Mercure Bristol Grand Hotel Newly Refurbished
Mercure Bristol Grand
The Grand, Bristol Hotel Bristol
Thistle Hotel Bristol
Mercure Bristol Grand Newly Refurbished
Mercure Bristol Hotel Bristol
Mercure Bristol Grand Hotel Hotel
Mercure Bristol Grand Hotel Bristol
Mercure Bristol Grand Hotel Hotel Bristol

Mercure Bristol Grand Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 362 out of 1002 reviews
Rating 8 - Good. 285 out of 1002 reviews
Rating 6 - Okay. 188 out of 1002 reviews
Rating 4 - Poor. 111 out of 1002 reviews
Rating 2 - Terrible. 56 out of 1002 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Neil

Disliked: Staff & service
Very poor service by Front Desk.
Stayed 1 night in Jan 2025

6/10 Okay

Cedric

Disliked: Staff & service
Stayed 1 night in Jan 2025

2/10 Terrible

daniel

Disliked: Cleanliness, property conditions & facilities, room comfort
Disgusting, do not stay here
Disgusting. Do not stay here. Carpet in room heavily stained, bed sheets don’t fit so can’t be tucked in and you wake up on yellowing mattress. Rubbish in stairwell for over 24 hours. Do not stay here, there are so many better places to stay!
Stayed 2 nights in Dec 2024

8/10 Good

Lorraine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Grand Hotel is in an excellent part of town. It is easily walkable to restaurants, the St Nikolas Market, and the shopping mall. The room itself was basic, but clean. The bar was welcoming and the staff friendly
Stayed 4 nights in Dec 2024

4/10 Poor

Jazmine

Disliked: Cleanliness, property conditions & facilities
.

4/10 Poor

Tara, Bingley

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Overall it was shocking, i had to change rooms in the evening and was met with a young rude boy boasting about his wage. Day staff lovely but he was awful, ruined it for me.
Stayed 1 night in Jan 2025

10/10 Excellent

Kamil

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

6/10 Okay

Nathan

Stayed 2 nights in Dec 2024

4/10 Poor

Nykola Jane

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I thought other reviewers were perhaps just being a bit negative based on reviews I read and I went with an open mind, but I have to be honest and say I would not stay there again. It is not a very friendly or welcoming hotel. The foyer is beautiful, but the staff are the heart of a place and it just did not have a friendly or welcoming feel. The room was fine, but not worth the money it cost to stay. The walls are thin, you so will hear other guests. Great location, just a shame it doesn't have a nice feel to the place.
Stayed 2 nights in Dec 2024

6/10 Okay

Penny

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service, room comfort
Great staff, parking beware.
Staff were awesome, very friendly and helpful, nothing but praise and thanks for them. Car park is a challenge in anything bigger than a small hatchback. I have a medium sized SUV with a fairly decent turning circle, no struggles but many multiple point turns and fretting about scrapes, picked my spot based on likelihood of getting a bump from another car.
Stayed 1 night in Dec 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Reception very welcoming, room clean, bed comfortable.
Stayed 1 night in Dec 2024

10/10 Excellent

Derani

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay and we would stay again. There were good dining and drinking options within walking distance. The room was comfortable and clean.
Stayed 1 night in Dec 2024

8/10 Good

Matt

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Joanne

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The person who checked us in lacks customer service. Don’t expect someone who is over enthusiastic but a bit better personality would help. I don’t understand why they take the card to pre authorise the check in payment and when when you check out they take the card again. Surely if a card is pre authorised it just takes the payment. This is how it worked in all other hotels I have stayed at On leaving we were giving a validated car park ticket which was great but it didn’t work. And when I went back to ask about it the aptitude of the staff member was why am I asking this. The hotel itself is lovely; the room was stunning with coffee tea amenities supplied; the bathroom spacious although surprised that the shower itself has no shampoo or shower gel supplies which you would expect to see in a hotel of this standard. We didn’t use the bar area so can’t comment but the general cleanliness of the hotel was lovely and it’s situated in a perfect location for access to the main shopping area and night life.
Stayed 1 night in Dec 2024

2/10 Terrible

Mark

Disliked: Staff & service, property conditions & facilities
Unfortunately an awful experience
Really bad experience. Long queue at check in. Suite was very dated, no working heating and extremely loud due to an organised party going on directly below (until 1am). Asked to change rooms and was told they were full (which wasn’t true as I did get a different room when I spoke to the manager), lady on reception was extremely rude and told me that the party is going on because they have to make money, she also took a personal call and went to the back room to scream loudly at what I assume was a family member. Was moved from the suite to a superior room (which was actually nicer than the suite). Location is good, but seriously awful service.
Stayed 2 nights in Dec 2024

4/10 Poor

Peter

Business traveller
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, room comfort
Poor service.
No TV controle, no heating. Used bed clothes and broken glass left in the hallway all day ( still there at 5PM) Front desk does not answer the phone.
Stayed 1 night in Dec 2024

10/10 Excellent

Amie

Stayed 1 night in Aug 2024

4/10 Poor

Ian

Disliked: Staff & service, amenities, property conditions & facilities
Not good, go elsewhere Nosiy Staff dis-interested
Stayed 2 nights in Dec 2024

6/10 Okay

Ben

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Good stay over all! Good location and a nice hotel. Heating in the room not working, it was cold. Told reception on the first morning, was told they would put a heater in, no heater provided.
Stayed 2 nights in Dec 2024

10/10 Excellent

Maria

Stayed 1 night in Dec 2024

8/10 Good

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfectly decent option for Bristol centre
I was a little perturbed but some of the recent reviews, but I had a perfectly good experience. My room was spacious and well equipped. Hotel parking was fine, if a little pricey for an overnight stay.
Stayed 1 night in Dec 2024

2/10 Terrible

Adele

Disliked: Cleanliness, staff & service, property conditions & facilities
During storm Darragh - freezing cold weather & gale force wind, I paid over £200 for a room with zero heat. Broken thermostat, a tiny radiator (that was pointless), and a super thin summer duvet. I called front desk around 6 times with no answer. I had to go down and see the front desk to ask for blankets and heat which were provided about an hour later. Even with these additions and being fully dressed (with socks on), I was absolutely freezing in bed. I’ve subsequently developed a bad cold. In addition, the room smelled bad, had stains all over the carpet and a dirty bath. Hotel staff advised me to claim a refund via Expedia who I booked the room through. I’ve contacted Expedia (over an hour in phone calls so far plus several emails), only for the hotel to delay their authorisation of my full refund. Update - after my third call to Expedia, the hotel are now refusing to refund the room even partially due to their “no refund policy - no exceptions”. How lovely. So you can pay over £200 for a freezing cold and dirty room and they are happy to take your money for it. Nice. It’s a good job I’m not elderly or immunocompromised, as that room would have finished me off otherwise. I have photos of the carpet/bath/ thermostat/radiator but no one seems bothered in seeing them. Who cares eh, “no exceptions”. I did enjoy breakfast which I paid an additional £17.95 for. I needed something substantial after the night of borderline hypothermia. Can someone please issue my refund.
Stayed 1 night in Dec 2024

4/10 Poor

emma

Liked: Staff & service
Disliked: Property conditions & facilities
The location is central but my room was very small and cold. The air conditioning unit didn’t heat up and the hotel had provided a small electric heater which gave off little heat. The carpets were worn and it was tatty No blankets to add an extra layer onto the bed. No mattress protector. Dialled front desk to enquire about heating but no response. I slept with pillows over the duvet to give an extra layer. In the morning the hairdryer stopped working half way through drying hair. Again no response from the front desk Definitely didn’t feel like good value for £175 a night without breakfast.
Stayed 1 night in Dec 2024