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Best Western Gatehouse Hotel

3.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Best Western Gatehouse Hotel

Interior
Property entrance
Outdoor dining
Family Room, Multiple Beds, Non Smoking
Desk, iron/ironing board, free WiFi, bed sheets

Reviews

8.2 out of 10

Very good

Popular amenities

  • Bar
  • Room service
  • Laundry
  • Breakfast available
  • Housekeeping
  • Parking included

Explore the area

Map
799 Old Norwich Road, Ipswich, England, IP1 6LH
  • New Wolsey Theatre
    5 min drive
  • KFC
    8 min walk
  • Westerfield Station
    10 min drive
  • Bury St. Edmunds (BEQ-RAF Honington)
    47 min drive

Room options

About the area

Ipswich

A stay at Best Western Gatehouse Hotel places you in the heart of Ipswich, within a 5-minute drive of Namco Funscape and Sir John Mills Theatre. .This guesthouse is 2.4 mi (3.8 km) from New Wolsey Theatre and 2.4 mi (3.9 km) from Ipswich Museum.
View more Guest houses in IpswichOpens in a new window

What's nearby

  • Portman Road - 6 min drive
  • Ipswich Regent Theatre - 6 min drive
  • University Campus Suffolk - 7 min drive
  • Ipswich Waterfront - 8 min drive
  • Jimmy's Farm - 10 min drive

Getting around

  • Derby Road Station - 9 min drive

Restaurants

  • ‪McDonald's - ‬11 min walk
  • ‪Red Lion - ‬3 min drive
  • ‪Man on the Moon - ‬3 min drive
  • ‪Marmaris Kebab & Fish Bar - ‬19 min walk
  • ‪Starbucks - ‬4 min drive

About this property

Best Western Gatehouse Hotel

Ipswich guesthouse in Whitton with a restaurant and a bar
Best Western Gatehouse Hotel offers 16 accommodations with hair dryers and complimentary toiletries. Flat-screen televisions come with digital channels.

Bathrooms include shower/tub combinations. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

Stay in one of 16 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include desks, housekeeping is provided daily, and irons/ironing boards can be requested.
Take in the views from a garden.
Enjoy a meal at the restaurant, or stay in and take advantage of the guesthouse's room service (during limited hours). Wrap up your day with a drink at the bar/lounge. To-go breakfasts are available daily from 7 AM to 9 AM for a fee.
Featured amenities include luggage storage, laundry facilities, and a safe deposit box at the front desk. Free self parking is available onsite.
To-go breakfasts are available for a surcharge and are served each morning between 7 AM and 9 AM.
Best Western Gatehouse Hotel has a restaurant on site.
Room service (during limited hours) is available.

Languages

Czech, English, Slovak

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Internet access

Parking and public transport

  • Free self-parking on site

Food and drink

  • To-go breakfast available for a fee daily 7 AM–9 AM: GBP 9.95 for adults and GBP 9.95 for children
  • 1 restaurant
  • 1 bar
  • Room service available

Family friendly

  • Laundry facilities

Conveniences

  • Lift
  • Front-desk safe

Guest services

  • Daily housekeeping
  • Front desk (limited hours)
  • Laundry facilities
  • Luggage storage

Outdoors

  • Garden

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible (may have limits)

More

  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • TV/satellite channels
  • Flat-screen TV

More

  • Desk
  • Iron/ironing board (on request)

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 11 PM

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 7 AM - 11 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for to-go breakfast: approximately GBP 9.95 for adults and GBP 9.95 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

Property is also known as

BEST WESTERN Gatehouse Hotel Ipswich, Suffolk
Best Western Gatehouse Hotel Ipswich
Best Western Gatehouse Ipswich
Best Western Gatehouse
Best Western Gatehouse Hotel Ipswich
Best Western Gatehouse Ipswich
Best Western Gatehouse Hotel Ipswich
Best Western Gatehouse Hotel Guesthouse
Best Western Gatehouse Hotel Guesthouse Ipswich

Best Western Gatehouse Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 32 out of 86 reviews" "
Rating 8 - Good. 37 out of 86 reviews" "
Rating 6 - Okay. 9 out of 86 reviews" "
Rating 4 - Poor. 2 out of 86 reviews" "
Rating 2 - Terrible. 6 out of 86 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

7.8/10

Property conditions & facilities

Reviews

8/10 Good

keith

Business traveller
Liked: Cleanliness, staff & service, room comfort
Staff have the winning way
Outstanding staff, amazing service. Building a little tired, needs some love but the welcome and feeling we had on arrival and during the stay made it really great.
Stayed 1 night in Mar 2020

6/10 Okay

donna

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort
Okish!
I thought that the manager was really welcome when i arrived. I purchased the family room and stayed for 3 nights. On the second day i arrived back to my room being left wide open (i am not clear if this was from the cleaner or if someone had been in my room). When I raised this with reception, she commented how she would make a note of this and did not seem to appreciate how his may have impacted on me. I was in a annex or separate building (as it was a family room) and there was 1 room above me. The problem with this was that every time the person in the room above me moved, i heard him. This impacted on my quality of sleep. Other than the afformentioned, i found the accomodation clean.
Stayed 3 nights in Mar 2020

10/10 Excellent

Alan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very fiendly and welcoming
Stayed 1 night in Feb 2020

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

6/10 Okay

Chris

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Very friendly staff, food was good and beds comfortable
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
A perfectly adequate overnight stop. Staff were friendly and helpful, eg immediately offered a different twin room for adult sons when we said first one smelled of cigarettes and damp. Swapped room was much nicer. Both double and twin rooms were completely clean and cosy in December once radiators were switched on. Easy to find and parking on site was useful.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Funnily enough i will stay again
I did love the location the staff and all as i wanted away from the hussle and bussle but i thought it could be cleaner But i am a clean freak
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good base for a weekend
Easy to reach and in a relatively quiet location. Ample parking. Service very good, and the hotel is clean and cared for. But my room was uncomfortably warm and the window didn't open far enough to cool it down, and I thought the bed was overly soft.
Stayed 1 night in Nov 2019

2/10 Terrible

Martyna

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
Arrived and wasn’t even able to get into the property, therefore couldn’t even stay the night. The hotel then wouldn’t even offer a refund despite not staying there. I had to spend another £70 to get a hotel elsewhere.
Stayed 1 night in Nov 2019

10/10 Excellent

debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019

4/10 Poor

Andrew

Disliked: Cleanliness, staff & service, property conditions & facilities
Don't stay here.
Had a bad start that for worse. Booked online and charged again on check in. Run down hotel. Meal not charged in the morning and staff struggled to refund their error. Phone calls chasing food bill and checked to make sure not already charged and when rang Back to pay they had already taken the funds. Arrogant call from customer services. Would not recommend at all. Badly run disorganised hotel.
Stayed 1 night in Jun 2019

2/10 Terrible

anthony

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
First Location- NO. Second Location - Definite Yes
Arrived and was placed outside the hotel in the Service area in a black wooden building. Room was not clean, bugs and chair broken. Immediately requested different room. Told none available due to Ed Sheeran concert the day before. Regardless, I booked this hotel months before and immediately paid upon arrival. Was required to stay in that room for 1 night. Then was moved the next day to another location in Claydon which was much better. Frankie, the Manager of these location, was very accommodating and immediately ensure that we were well taken care of in moving to this new location. After we moved the room was what we expected and the staff were very friendly and accommodating. Would we stay there again? Not in the first location which should never have been used for any guests. The second location would be a definite Yes. Thank you Frankie, Gill, Teresa and staff who made our stay of 2 weeks wonderful!
Stayed 14 nights in Aug 2019

8/10 Good

jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel good location staff lovely v helpful
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2019

10/10 Excellent

Zoe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

8/10 Good

Tim

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2019

10/10 Excellent

Ian, Goldsboro NC

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that it was in a quiet location, no traffic noise, and excellent service by the staff. Disliked that the bath/ shower could be a challenge for elderly or physically unstable visitors, and no night lights for reading in bed, room lights on or off, no in-between.
Stayed 1 night in Jun 2019

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Review
Fantastic little bolt hole here only6 quid in taxi to Portman road to see rodders..room for 3 was like a mini apartment..bathroom and beds spotless and staff were so accommodating..also loved the quaint little bar.. Will definitely use this establishment again **** and more from me
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cannot complain,fairly basic the only thing I would say is the shower tray is very slippery even before I used soap & there was no handle to grab inside Staff always friendly & helpful
Stayed 2 nights in Jun 2019

10/10 Excellent

Alyson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed a wonderful four night stay at The Gatehouse. The staff were so friendly, helpful and kind. The bed could have done with being a little longer and wider but that would be our only negative comment. Would certainly recommend this hotel and particularly the staff.
Stayed 4 nights in May 2019