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The Milner York formerly the Principal York

4.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Milner York formerly the Principal York

Exterior
City view from property
Lobby
In-room safe, desk, iron/ironing board, free WiFi
Exterior

Reviews

8.4 out of 10

Very good

Popular amenities

  • Hot tub
  • Bar
  • Gym
  • Room service
  • 24/7 front desk
  • Pool

Explore the area

Map
Station Road, York, England, YO24 1AA
  • Micklegate Bar
    5 min walk
  • The Refectory Kitchen & Terrace
    1 min walk
  • York Station
    1 min walk
  • Leeds (LBA-Leeds Bradford)
    54 min drive

Room options

View all photos for Single Room

In-room safe, desk, iron/ironing board, free WiFi

Single Room

  • 10 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Comfort Double Room

In-room safe, desk, iron/ironing board, free WiFi

Comfort Double Room

  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double Room, Annex Building

In-room safe, desk, iron/ironing board, free WiFi

Standard Double Room, Annex Building

  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double Room

In-room safe, desk, iron/ironing board, free WiFi

Standard Double Room

  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double Room, Garden View

Garden view

Standard Double Room, Garden View

  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Signature Studio Suite, City View

In-room safe, desk, iron/ironing board, free WiFi

Signature Studio Suite, City View

  • 35 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Studio Suite

In-room safe, desk, iron/ironing board, free WiFi

Junior Studio Suite

  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin Room

In-room safe, desk, iron/ironing board, free WiFi

Superior Twin Room

  • 20 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double Room, 1 King Bed

Superior Double Room, 1 King Bed

Superior Double Room, 1 King Bed

  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, 1 King Bed

In-room safe, desk, iron/ironing board, free WiFi

Deluxe Double Room, 1 King Bed

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, Accessible

In-room safe, desk, iron/ironing board, free WiFi

Standard Double Room, Accessible

  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

About the area

York

With a stay at The Milner York formerly the Principal York, you'll be centrally located in York, within a 10-minute walk of York National Railway Museum and York Minster. .This eco-certified hotel is 0.6 mi (1 km) from York Dungeon and 0.8 mi (1.2 km) from Jorvik Viking Centre.

What's nearby

  • York National Railway Museum - 8 min walk
  • York Minster - 10 min walk
  • Shambles - 12 min walk
  • Jorvik Viking Centre - 12 min walk
  • York Racecourse - 3 min drive

Getting around

  • York Station - 1 min walk
  • Leeds (LBA-Leeds Bradford) - 54 min drive

Restaurants

  • ‪York Tap - ‬1 min walk
  • ‪The Punch Bowl - ‬5 min walk
  • ‪Society Lounge Bar - ‬5 min walk
  • ‪The Maltings - ‬4 min walk
  • ‪BrewDog - ‬6 min walk

About this property

The Milner York formerly the Principal York

Eco-certified York hotel in South Bank with a health club
The Milner York formerly the Principal York offers 155 air-conditioned accommodations with safes and complimentary bottled water. This York hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.
An indoor pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 155 air-conditioned guestrooms. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include safes and desks, and housekeeping is provided daily.
Take advantage of recreational opportunities offered, including a health club, an indoor pool, and a spa tub. Additional amenities at this Victorian hotel include complimentary wireless internet access, concierge services, and wedding services.
Satisfy your appetite for lunch or dinner at the hotel's restaurant, Refectory, or stay in and take advantage of the 24-hour room service. Wrap up your day with a drink at the bar/lounge. English breakfasts are available daily from 7 AM to 10 AM for a fee.
Featured amenities include a business center, express check-out, and dry cleaning/laundry services. Event facilities at this hotel consist of conference space and meeting rooms. Self parking (subject to charges) is available onsite.
English breakfasts are available for a surcharge and are served each morning between 7 AM and 10 AM.
Refectory - This restaurant serves breakfast, lunch, and dinner. Reservations are required.
Chapter House - Onsite bar. Open daily.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and public transport

  • Uncovered self parking on site (GBP 19.00 per day)
  • Wheelchair-accessible parking available

Food and drink

  • English breakfast available for a fee daily 7 AM–10 AM: GBP 19.95 per person
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Restaurants on site

  • Refectory
  • Chapter House

Things to do

  • Fitness centre
  • Indoor pool
  • Sauna
  • A hot tub
  • Steam room

Family friendly

  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • Banquet hall
  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • BBQ grill(s)
  • Garden
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Lift
  • Step-free path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Heating (climate-controlled)

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Desk
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from December 23 to December 26:
  • Dining venue(s)

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 30 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total pets
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for English breakfast: approximately GBP 19.95 per person
  • Uncovered self parking fee: GBP 19.00 per day
  • Pet fee: GBP 30 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Royal York
Hotel York Royal
Royal Hotel York
Royal York
York Hotel Royal
York Royal
York Royal Hotel
Royal York Hotel Grand Victorian
Royal York Hotel York
Principal Hotel
Principal York
The Royal York Hotel
The Principal York
Principal York Hotel
Hotel Principal York York
York Principal York Hotel
Hotel Principal York
Principal York York
The Principal York
The Royal York Hotel
Principal Hotel
Principal

The Milner York formerly the Principal York Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 646 out of 1224 reviews" "
Rating 8 - Good. 312 out of 1224 reviews" "
Rating 6 - Okay. 143 out of 1224 reviews" "
Rating 4 - Poor. 74 out of 1224 reviews" "
Rating 2 - Terrible. 49 out of 1224 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service
The staff were superb Nothing was too much travel. The interiors are starting to look a little tired and all the light fittings look as if they need to be cleaned
Stayed 2 nights in Sep 2024

8/10 Good

Lynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely hotel with great bars and welcoming staff but our standard double room was tired and dated and rather noisy.
Stayed 1 night in Sep 2024

6/10 Okay

Karla

Stayed 1 night in Sep 2024

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception staff were really helpful. We were allocated a room next to the lift (noisy) and when this was raised with reception they moved us and upgraded us as soon as they could.
Stayed 2 nights in Sep 2024

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful old hotel and was the most memorable of all the places we stayed.
Stayed 2 nights in Sep 2024

10/10 Excellent

Caroline

Travelled with partner
Beautiful building , very near station and city centre
Stayed 2 nights in Sep 2024

8/10 Good

John

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2024

8/10 Good

Stuart

Liked: Property conditions & facilities
Very nice stay
Stayed 2 nights in Sep 2024

10/10 Excellent

tracy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay here. The air conditioning worked great, beds were soooooo comfortable.
Stayed 2 nights in Aug 2024

6/10 Okay

Adrian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff very helpful and friendly, breakfast was a massive let down!!!!
Stayed 1 night in Sep 2024

4/10 Poor

Joseph

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
What 200+ pounds a night gets you at the Principal
We booked a room at the Principal, specifically a standard room in the "Annex" which I presumed was a wing or offshoot of the main hotel pictured. There is in fact currently NO PICTURE of the Annex explicitly on hotels.com. Someone should probably fix that so I don't feel like a victim of fraud when I check in. The Annex has nothing to do with any of the beautiful photos you are seeing on here of the main building. It comes with a gorgeous second story view of the Royal Mail Depot surrounded by construction fencing. Our first accommodation smelled like somebody emptied a case of axe body spray cans in the room, and there was some scratching in the wall that sounded like a mouse creeping around. We tried to air it out but the windows were sealed so in the end we asked for a new room. There was also a patch job in the ceiling that looked like something from a sketchy roadside motel in the US. The staff gave the vibe that this happens quite a bit with the Annex. To that point the staff were excellent and that was the only nice part of the experience. The room we were then provided was downstairs on the ground level of the Annex and the hallway of this lower section had an awful sewer smell, but in the room it was only a damp moldy smell which was an improvement. Not worth 200 + pounds. They should refund me 150 pounds of my cost for the aggravation. I can't recommend you stay here dear reader, all room and board funds are better spent elsewhere.
Loose Carpeting on Floor one of several spots
Broken Sofabed
Weird Patched Ceiling Hole
250 Pound Room with View of Mail Depot
Stayed 1 night in Sep 2024

6/10 Okay

Nicky

Liked: Cleanliness, amenities
After a positive start pulling up outside with a beautiful facade to the hotel things started to go downhill. Inside the hotel looks spectacular so we checked in a little early around 12:30 and left our luggage with reception. On return at around 6pm we were given our room key and made our way up to room 115 which upon opening the door immediately smelt damp and slightly mouldy. The chain had been ripped out of the woodwork on the inside of the door and the room overlooks the main train station entrance which is noisy. The shower in the bathroom dripped constantly from the overhead rainfall unless you switched to the hand shower and waited for the pressure to drop. I called reception as our luggage had not been brought to the room to be told they don’t do that here, you have to walk down stairs and fetch it yourself. I have stayed at a lot of hotels and this has been de-rigeur in my experience let alone one that purports to be as good as the Principal. The girl on reception seemed unfazed when I said I wasn’t happy with the situation and offered nothing but a blank look. On the whole the staff were well turned out but lacked training and often left guests hanging about while they talked amongst themselves. We have stayed at the Grand in York recently and that experience was some degrees above the Principal despite the similarities in the properties. I would not return.
Stayed 1 night in Sep 2024

6/10 Okay

Peter, Winchester

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Slightly disinterested reception staff. Room comfortable and quiet
Stayed 1 night in Sep 2024

10/10 Excellent

kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Terence

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Limited parking availability other than at York Station which a distance away from hotel.
Stayed 2 nights in Sep 2024

8/10 Good

John M

Liked: Amenities, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Cathy

Travelled with partner
Liked: Amenities
The food was not very good and the property was a little tired
Stayed 3 nights in Sep 2024

8/10 Good

Shaun

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great night in this hotel once again. Nice room, lovely staff. Clean tidy. Shower dropped all night so could do with some maintenance.only other thing hotel advertises slippers and bath robe in room. Second time we have stayed and they haven't been in room. If you ring reception they will provide but appears to be a laundry cost saver on the robes. Other than those two points we love staying here. Thank you to the staff.
Stayed 1 night in Sep 2024

10/10 Excellent

Jasmine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Staff were accommodating with everything we needed. Parking was easy at the hotel. Wish we had more time at this hotel. Only downside was that the fitness and pool facilities were shared with other users which meant it was always busy.
Stayed 1 night in Sep 2024

10/10 Excellent

Mark

Liked: Amenities
Lovely stay, staff friendly and helpful, hotel very central, breakfast very nice
Stayed 2 nights in Sep 2024

6/10 Okay

Deborah

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The location was very good, right across the street from the train station. We were not happy about our room. While it was a good size and the bathroom was very good, our room (# 5) was located in the basement next door to a staff supplies room so we heard the staff at 11pm and 4am. Also when our room was made up our 4th pillow was removed. We asked to have it and our empty tissue box replaced but that wasn’t done.
Stayed 2 nights in Sep 2024

6/10 Okay

Misia

Liked: Staff & service
Stayed 1 night in Sep 2024

10/10 Excellent

Morgan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lovely grand old hotel
Stayed 2 nights in Sep 2024

6/10 Okay

Alice

Disliked: Property conditions & facilities
Lovely room but air con didn’t work, and we woke up to no water at all. Staff were very slow and we waited an hour for a resolution to not being able to shower, disappointed in our stay
Stayed 1 night in Sep 2024

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort
Disappointing birthday stay
Check in was all good. Staff lovely. The room looked good on first appearence but there were stains on the chairs and the bed when going to sleep in was not comfy, just two beds pushed together, which i wouldve not expected for a highly reccomended hotel. Then, during 1 hour intervals in the night, we were woken up each time by a vibrating noise that filled the room. We could not work out what it was, but it was disconcertiing as it was so loud, lasting for around 10-15 seconds a time. This disrupted our sleep as it woke us up each time until 430 when it didnt happen again. A guest nearby also had music playing until 1am. These are things we would not have expected from a highl rated hotel and for almost £200 night, very disappointing birthday stay away as it was not restful. Any compensation we would be grateful for. Thanks.
Stained chairs
Stayed 1 night in Sep 2024