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York Pavilion Hotel, Sure Hotel Collection by Best Western

3.0 star property

Photo gallery for York Pavilion Hotel, Sure Hotel Collection by Best Western

Terrace/patio
Standard Room, 1 Queen Bed, Non Smoking (Canopy Bed)
Front of property
Bar (on property)
BBQ/picnic area

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Parking available
  • Laundry
  • Housekeeping

Explore the area

Map
45 Main Street, Fulford, York, England, YO10 4PJ
  • University of York
    ‪17 min walk‬
  • Shambles
    ‪4 min drive‬
  • York Racecourse
    ‪5 min drive‬
  • Leeds (LBA-Leeds Bradford)
    ‪46 min drive‬

Room options

View all photos for Standard Room, 2 Single Beds, Non Smoking

1 bedroom, individually decorated, individually furnished, desk

Standard Room, 2 Single Beds, Non Smoking

8.4 out of 10
Very good
(8 reviews)
  • 9 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking

8.6 out of 10
Excellent
(27 reviews)
  • 9 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 1 Queen Bed, Non Smoking

Deluxe Room, 1 Queen Bed, Non Smoking

Deluxe Room, 1 Queen Bed, Non Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • 10 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Queen Bed, Non Smoking

Suite, 1 Queen Bed, Non Smoking

Suite, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking (Canopy Bed)

Standard Room, 1 Queen Bed, Non Smoking (Canopy Bed)

Standard Room, 1 Queen Bed, Non Smoking (Canopy Bed)

10.0 out of 10
Exceptional
(1 review)
  • 9 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Apartment, 1 Double Bed, Non Smoking, Kitchenette

Standard Apartment, 1 Double Bed, Non Smoking, Kitchenette

Standard Apartment, 1 Double Bed, Non Smoking, Kitchenette

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 King Bed, Non Smoking

Superior Room, 1 King Bed, Non Smoking

Superior Room, 1 King Bed, Non Smoking

8.6 out of 10
Excellent
(4 reviews)
  • 9 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

York

With a stay at York Pavilion Hotel, Sure Hotel Collection by Best Western, you'll be centrally located in York, within a 5-minute drive of University of York and Jorvik Viking Centre. .This boutique hotel is 2.5 mi (4 km) from York Minster and 2 mi (3.2 km) from Shambles.

What's nearby

  • University of York - 17 min walk - 1.5 km
  • Shambles - 4 min drive - 3.0 km
  • Jorvik Viking Centre - 4 min drive - 3.0 km
  • York Racecourse - 5 min drive - 4.7 km
  • York Minster - 6 min drive - 4.0 km

Getting around

  • York (QQY-York Train Station) - 10 min drive
  • Leeds (LBA-Leeds Bradford) - 51 min drive

Restaurants

  • ‪The Courtyard - ‬4 min drive
  • ‪200 Degrees Coffee Shop - ‬5 min drive
  • ‪Fulford Arms - ‬16 min walk
  • ‪Caffè Nero - ‬5 min drive
  • ‪The Lighthorseman - ‬2 min drive

About this property

York Pavilion Hotel, Sure Hotel Collection by Best Western

Georgian hotel with a restaurant and a bar
York Pavilion Hotel, Sure Hotel Collection by Best Western offers 63 accommodations with coffee/tea makers and hair dryers. Each accommodation is individually furnished and decorated. Flat-screen televisions come with digital channels. Bathrooms include bathtubs or showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Stay in one of 63 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.
Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless internet access. Additional features at this Georgian hotel include concierge services, wedding services, and a communal living room.
You can enjoy a meal at Langton's Brasserie serving the guests of York Pavilion Hotel, Sure Hotel Collection by Best Western, or stop in at the snack bar/deli. Quench your thirst with your favorite drink at the bar/lounge. Cooked-to-order breakfasts are served on weekdays from 7:00 AM to 9:30 AM and on weekends from 8:00 AM to 10:00 AM for a fee.
Featured amenities include a business center, dry cleaning/laundry services, and luggage storage. Planning an event in York? This hotel has 0 square feet (0 square meters) of space consisting of conference space and 4 meeting rooms. Self parking (subject to charges) is available onsite.
A hosted evening meal is available for a surcharge daily.
Langton's Brasserie - This restaurant serves breakfast, lunch, and dinner.

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Uncovered parking on site (GBP 15 per day)
  • Limited on-site parking

Food and drink

  • Cooked-to-order breakfast available for a fee 7:00 AM to 9:30 AM on weekdays and 8:00 AM to 10:00 AM on weekends; GBP 19.95 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Hosted evening meal available daily for a fee of GBP 26.95
  • Snack bar/deli

Restaurants on site

  • Langton's Brasserie

Family friendly

  • Cot (surcharge)
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 4 meeting rooms
  • Business centre
  • Conference space

Outdoors

  • Garden
  • Picnic area
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in public areas
  • Front entrance ramp
  • Hardwood flooring in public areas
  • No lift
  • Thin carpet in public areas
  • Tile flooring in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge

More

  • 100% renewable energy
  • 2 buildings
  • 3 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Georgian architecture
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker

More

  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:30 PM; Check-in end time: 11 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 25

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours
For any questions, please contact the property using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for GBP 40.0 per night
Cribs (infant beds) are available for GBP 15.0 per stay

Payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately GBP 19.95 per person
  • Uncovered self parking fee: GBP 15 per day
  • Late check-out fee: GBP 25 (subject to availability)
  • Crib (infant bed) fee: GBP 15.0 per stay
  • Rollaway bed fee: GBP 40.0 per night
  • Hosted evening meal: GBP 26.95

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and sofa beds
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Long-term renters welcome
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The 4 apartments with kitchenettes are located across the road from the main hotel building.

We should mention

This property does not have elevators
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties

Property is also known as

Best Western Pavilion Hotel
Best Western Pavilion Hotel York
Best Western Pavilion York
Best Western York Pavilion
Best Western York Pavilion Hotel
Pavilion Hotel York
Pavilion York
York Best Western Pavilion Hotel
York Pavilion
York Pavilion Hotel
York Best Western
Best Western Pavilion
Best Western York Pavilion Hotel
York Pavilion Hotel, Sure Hotel Collection by Best Western York
York Pavilion Hotel, Sure Hotel Collection by Best Western Hotel

York Pavilion Hotel, Sure Hotel Collection by Best Western Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 421 out of 1007 reviews
Rating 8 - Good. 368 out of 1007 reviews
Rating 6 - Okay. 118 out of 1007 reviews
Rating 4 - Poor. 70 out of 1007 reviews
Rating 2 - Terrible. 30 out of 1007 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Beth

Travelled with family
Liked: Cleanliness, staff & service
Clean bedroom and bathroom, with a very good bed. Location is great. Tasty breakfast and Rupesh and Leah were lovely to deal with
Stayed 1 night in Apr 2025

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities

Parking price is expensive

Didn’t realise parking was £15 a night! Usually stay somewhere else when I’m with the family that’s the other side of the racecourse closer to the city centre and it’s half the price of parking!!! I also stayed in north London last week where parking was £7 a night so no idea why they charge so much for parking. Also, great they have 4 EV chargers for guests but off putting they allow managers to park their ICE cars in the EV spaces!!! Maybe upper management need to give management their own dedicated spaces? Room was ok, no electric charging points by the bed though.
Stayed 1 night in Apr 2025

4/10 Poor

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 2 nights in Mar 2025

2/10 Terrible

Simon

Liked: Cleanliness
Disliked: Staff & service
Hotel and room were excellent .... However We we greeted by someone who does not know how to smile or be pleasant. She could barely look up from her keyboard whilst grunting to hold on a minute. Later on when I went back to reception to ask a question I was greeted with "name" once again she could barely look up from her pc. Dinner ... well, my coq au vin. The chicken had been cooked for hours by the look of it and was brown and black! When asked if I enjoyed I showed waiter and got him to ask chef if chicken was supposed to be
Stayed 1 night in Mar 2025

8/10 Good

Keith

Travelled with partner
Liked: Staff & service, amenities
Price of parking is a bit steep to be honest,considering the spaces are extremely tight in areas.Windows in need of refurb also bathroom looks tired.
Stayed 1 night in Mar 2025

6/10 Okay

Josafat

Liked: Cleanliness, amenities, property conditions & facilities
The place is really lovely! Comfy rooms with great stile! It would be even better to have some more cordiality, I understand they were really busy but smiling doesn't kill :)
Stayed 1 night in Mar 2025

6/10 Okay

Steven

Business traveller
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities

York sure hotel

The hotel is very dated. Lovely hotel just needs some modernisation. Close to town also. Only issue is price for car park was £15 personally this is too much especially when i have paid to stay and paid for food too. If you eat in hotel and pay to stay shoyld be free. I will not be staying again and wouldnt recommend eiter because of this parking fee. I use 3-4 hotels a week and so do my colleagues we try differnt ones to fjnd a suitable one in the erea and tnis will not be used again.
Stayed 1 night in Mar 2025

8/10 Good

Paul, Milton Keynes

Business traveller
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The room i was in looked a bit dated. The hit water for yhe shower never came through, so i chose to have and the wtaer took ages to come through. Very exoensive to pay for parking which i didnt realise when i booked.
Stayed 1 night in Mar 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely 😍 as always......
Stayed 1 night in Mar 2025

10/10 Excellent

Tara

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant
Stayed 1 night in Dec 2024

10/10 Excellent

RENEE

Travelled with family
Liked: Staff & service
Could do with an update.Dining floors needed a good clean- glass around on the floor from the night before
Stayed 2 nights in Mar 2025

10/10 Excellent

Kenneth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Kenneth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

6/10 Okay

Beth

Liked: Staff & service
Expedia rate offers very good value for money. Hot water, clean towels, lovely breakfast team.
Stayed 1 night in Feb 2025

10/10 Excellent

Alice

Stayed 1 night in Feb 2025

10/10 Excellent

Leigh

Stayed 1 night in Feb 2025

8/10 Good

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recent stay, real review

I stayed at the Pavilion 21.02.25 room 42. Lovely room, quiet, bed was very comfy. Room and bathroom clean, room carpet a little bit tired, but had been cleaned. Room and breakfast value for money. Full English breakfast was good, staff attentive when needed. Be aware of the parking charge, dont think this is mentioned in the booking. 15 Pounds to park overnight. York is expensive for parking anyway. Hotel and stay was great, im usually one to moan and pull my face. But i have to say, it was all good, thank you staff at the Pavillion. If i was to return to York, id definitely consider staying with you again.
Stayed 1 night in Feb 2025

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Feb 2025

6/10 Okay

Jason

Stayed 1 night in Feb 2025

10/10 Excellent

justin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Daphne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

4/10 Poor

Beatrice

Disliked: Cleanliness, property conditions & facilities, room comfort

Disappointing visit this time.

Stayed at this hotel previously & had no issues. This last visit however we arrived to find the car park charge had increased to £15 per night, we asked about a discount as we were staying for 2nights, but the receptionist said no! Best Western was advertising on the radio as we drove to York saying they were giving free breakfast to guests, same receptionist said no when I asked & said you had to book direct with BW. Our room, 27, was small & dingy, the window frames were filthy. Sunday morning we woke to no heating, freezing cold, tried to ring reception but the phone wasn't connected. Sent a message & a lovely lady brought 2 heaters. Check out the receptionist didn't say had we had a good stay or anything, we gave her the questionnaire which was left in the room but she didn't bother looking at it. Also this hotel does not have any designated Disabled Bays in the car park
Stayed 2 nights in Feb 2025

4/10 Poor

Richard

Liked: Room comfort
Disliked: Cleanliness, staff & service

Just a bit rough around the edges

Stayed 2 nights in Jan 2025