when you arrive there is no one there, you have to call them, and for us it was ok, in 20 min someone arrived, but for a family after us, I noticed they were sat on the pavement outside nearly 2 hours. The bathroom is shared, and not clean, my poor wife cleaned it with a brush, there was excrement stuck to the toilet. When we arrived at 3.30, and after 20 min a person arrived, only then did they go up and clean the room before we could use it. The beds were clean, and comfy, so if you've not got too much money, and need a place to crash out, it will work.