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DoubleTree by Hilton London Kingston Upon Thames

4.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for DoubleTree by Hilton London Kingston Upon Thames

Terrace/patio
Lobby sitting area
Room, 1 King Bed, Corner
Exterior
Exterior

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Gym
  • Breakfast available
  • Bar
  • Room service
  • Parking available
  • 24/7 front desk

Explore the area

Map
1 Skerne Road, Surrey, Kingston Upon Thames, England, KT2 5FJ
  • Rose Theatre Kingston
    8 min walk
  • Bushy Park
    9 min walk
  • Kingston University
    14 min walk
  • London (LHR-Heathrow)
    45 min drive

Room options

View all photos for Room, 1 Queen Bed, Accessible

Room, 1 Queen Bed, Accessible | Bathroom

Room, 1 Queen Bed, Accessible

  • 27 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 2 Queen Beds

Reception

Deluxe Room, 2 Queen Beds

  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

In-room safe, blackout curtains, free WiFi, bed sheets

Room, 1 King Bed

  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Reception

Junior Suite, 1 King Bed

  • 31 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Reception

Superior Room, 1 King Bed

  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin Room

Reception

Superior Twin Room

  • 24 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Room, 1 King Bed, Corner

Room, 1 King Bed, Corner

Room, 1 King Bed, Corner

  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Twin Room (Guest)

In-room safe, blackout curtains, free WiFi, bed sheets

Twin Room (Guest)

  • 24 sq m
  • Sleeps 2
  • 2 Twin Beds

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About the area

Kingston Upon Thames

DoubleTree by Hilton London Kingston Upon Thames is centrally located in Kingston Upon Thames, a 4-minute walk from Thames River and 8 minutes by foot from Rose Theatre Kingston. .This eco-certified hotel is 1.2 mi (1.9 km) from Richmond Park and 1.6 mi (2.6 km) from Bushy Park.

What's nearby

  • Bushy Park - 9 min walk
  • Richmond Park - 4 min drive
  • Hampton Court Palace - 7 min drive
  • Chessington World of Adventures - 13 min drive
  • Twickenham Stadium - 13 min drive

Getting around

  • Kingston Station - 4 min walk
  • Richmond Underground Station - 9 min drive
  • Heathrow Airport (LHR) - 45 min drive

Restaurants

  • ‪Nespresso Boutique - ‬4 min walk
  • ‪Caffè Nero - ‬4 min walk
  • ‪McDonald's - ‬4 min walk
  • ‪Carluccio's - ‬5 min walk
  • ‪Beanberry - ‬4 min walk

About this property

DoubleTree by Hilton London Kingston Upon Thames

Eco-certified Kingston Upon Thames hotel in Canbury with a 24-hour fitness center
DoubleTree by Hilton London Kingston Upon Thames offers 146 air-conditioned accommodations with laptop-compatible safes and hair dryers. LCD televisions come with cable channels.

Bathrooms include bathtubs or showers and complimentary toiletries. This Kingston Upon Thames hotel provides complimentary wireless Internet access. A nightly turndown service is provided and housekeeping is offered on request.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 146 air-conditioned rooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and a turndown service.
Enjoy recreation amenities such as a 24-hour fitness center or take in the view from a terrace. This hotel also features complimentary wireless internet access, concierge services, and wedding services.
Enjoy local and international cuisine at Hawkers Bar and Brasserie, a brasserie where you can enjoy drinks at the bar/lounge and dine alfresco. Or stay in and take advantage of the room service (during limited hours). Full breakfasts are served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM for a fee.
Featured amenities include express check-out, complimentary newspapers in the lobby, and dry cleaning/laundry services. Event facilities at this hotel consist of a conference center and 5 meeting rooms. Self parking (subject to charges) is available onsite.
Full breakfasts are available for a surcharge on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.
Hawkers Bar and Brasserie - This brasserie specializes in local and international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Hindi, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Secured covered self parking on site (GBP 28.00 per night)
  • 24 hours off-site parking within 328 ft (GBP 28.00 per night)
  • Street parking available

Food and drink

  • Full breakfast available for a fee 6:30 AM–9:30 AM on weekdays and 7:00 AM–10:00 AM on weekends: GBP 13.00-15.95 for adults and GBP 0.00-0.00 for children
  • 1 restaurant
  • 1 bar
  • Room service available

Restaurants on site

  • Hawkers Bar and Brasserie

Things to do

  • 24-hour fitness centre
  • Access to nearby health club
  • Golf

Family friendly

  • Laundry facilities

Conveniences

  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Dry-cleaning service
  • Housekeeping (on request)
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference centre
  • Meeting rooms - 5

Outdoors

  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Lift
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • TV channels
  • LCD TV

More

  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: GBP 20.00
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 15.00
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 10 per pet, per night, plus a one-time cleaning fee of GBP 25
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Up to 75 lbs per pet
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 13.00 to 15.95 for adults, and GBP 0.00 to 0.00 for children
  • Covered self parking fee: GBP 28.00 per night
  • Nearby parking fee: GBP 28.00 per night(328 ft away; open 24 hours)
  • Pet fee: GBP 10 per pet, per night plus GBP 25 one-time cleaning fee
  • Service animals are exempt from fees
  • Early check-in fee: GBP 20.00 (subject to availability)
  • Late check-out fee: GBP 15.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Doubletree Hilton London Kingston Upon Thames Hotel
Doubletree Hilton London Hotel
Doubletree Hilton London Kingston Upon Thames
Doubletree Hilton London
DoubleTree by Hilton London Kingston Upon Thames Hotel

DoubleTree by Hilton London Kingston Upon Thames Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 398 out of 715 reviews" "
Rating 8 - Good. 222 out of 715 reviews" "
Rating 6 - Okay. 48 out of 715 reviews" "
Rating 4 - Poor. 30 out of 715 reviews" "
Rating 2 - Terrible. 17 out of 715 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Lakshmi

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Weeks prior to our arrival, we wrote in asking for an early check-in because we had to change for an event immediately after arriving. However, upon arrival after a long flight we were told that the room was not available. We were previously told that this may be a possibility and accepted the situation. We were instead, told to use the bathroom in the lobby to change in and we proceeded to do so. Five minutes later, hubby checked in with another staff to inquire if room was truly not available and was told that it indeed WAS available! Appears that staff members are undergoing training and unsure of where to find details. Apart from that, stay was pleasant.
Stayed 1 night in Sep 2024

10/10 Excellent

john

Stayed 2 nights in Sep 2024

10/10 Excellent

Deann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely property to stay at! Great services all around, nice rooms, and very comfortable. We did a lot of walking while here, and always felt safe. We would highly recommend this hotel.
Stayed 1 night in Sep 2024

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to where I was working and the staff was great.
Stayed 3 nights in Aug 2024

8/10 Good

HO CHEUNG

Stayed 1 night in Aug 2024

10/10 Excellent

Richard

Stayed 1 night in Aug 2024

8/10 Good

Eunice, Hopkins

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like all of the above. For my trip I like to be close to shops and transportation. Breakfast buffet is delicious. Tea and coffee in the room.
Stayed 1 night in Aug 2024

6/10 Okay

nancy

Business traveller
Liked: Property conditions & facilities
The place is good! I was disappointed that there’s no water provided upon check in or any other day! The only hotel i have stayed in without water bottles. I ask the receptionist if I can get bottle water and they told me that only members are able to get water bottle! I paid same amount of money why shouldn’t I get water! They should treat everyone the same member or no member! It’s water I wasn’t asking a discount or something! Will I stay here again? No I don’t think so! It’s actually put me off ever staying in Hilton property!
Stayed 2 nights in Aug 2024

10/10 Excellent

Houria

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2024

8/10 Good

Jayne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in Jul 2024

8/10 Good

david

Stayed 7 nights in Jul 2024

10/10 Excellent

Sung Kook

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

6/10 Okay

Andrew

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
No fridge in room. Had to wait for member of staff to unlock balcony door which I've never experienced before when I've had a balcony room at other hotels. Went to the bar for a beer before heading out for the evening, 2 members of staff behind the bar, both ignored me until they'd finished talking to off duty staff, when I did get served the beer did not taste right at all, left the beer, didn't bother with the bar after that.
Stayed 1 night in Jul 2024

10/10 Excellent

KWANG YEOP

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very clean and precise. All the staff were very friendly.
Stayed 1 night in Jul 2024

4/10 Poor

Michael

Stayed 1 night in Jul 2024

8/10 Good

P

Business traveller
Liked: Room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Paul

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for visiting or working in Kingston Upon Themes.
Stayed 2 nights in Jul 2024

10/10 Excellent

Caroline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Amazing stay. Hotel is perfect. Excellently cleaned, great breakfast, rooms are great size and very modern. Location is great and staff are very friendly and helpful. This is our 2nd stay and we will return.
Stayed 1 night in Jul 2024

10/10 Excellent

Sarah

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jun 2024

10/10 Excellent

Takaaki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean.
Stayed 2 nights in Jun 2024

8/10 Good

Mr Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2024

10/10 Excellent

Jinya

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything is excellent as usual
Stayed 9 nights in May 2024

6/10 Okay

cliff

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Great location close to the center of Kingston upon Thames, plenty of good bars, restaurants and shopping. Easy access to central London via train Breakfast is good and will set you up for the day. What needs to improve, very simply the staffing, we had a noise issue at 1am in the morning and the night team after a while moved us to a new room albeit smaller than our original room. We were told the manager would be advised and that he would reach out to us personally, it never happened The restaurant staff were invisible and slow to serve on the one occasion we decided to eat at the hotel, the food was average at best and the cost of our fish and chips dinner was crazy expensive! On reflection, they say staff are a reflection of leadership, and given our experience with the poor level of customer care from the hotel manager we shouldn’t be surprised by our experience Won’t be rushing back in a hurry, better value to be had elsewhere
Stayed 3 nights in May 2024

8/10 Good

Amar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean room
Stayed 1 night in May 2024