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DoubleTree by Hilton London Kingston Upon Thames

4.0 star property

Photo gallery for DoubleTree by Hilton London Kingston Upon Thames

Terrace/patio
Room, 1 King Bed, Corner
Exterior
Lobby sitting area
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking available
  • Gym
  • Bar
  • Room service
  • Pet-friendly

Explore the area

Map
1 Skerne Road, Surrey, Kingston Upon Thames, England, KT2 5FJ
  • Richmond Park
    ‪4 min drive‬
  • Hampton Court Palace
    ‪7 min drive‬
  • Twickenham Stadium
    ‪13 min drive‬
  • London (LHR-Heathrow)
    ‪45 min drive‬

Room options

View all photos for Room, 1 Queen Bed, Accessible

Room, 1 Queen Bed, Accessible | Bathroom

Room, 1 Queen Bed, Accessible

  • 27 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 2 Queen Beds

Reception

Deluxe Room, 2 Queen Beds

  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

In-room safe, blackout curtains, free WiFi, bed sheets

Room, 1 King Bed

  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Reception

Junior Suite, 1 King Bed

  • 31 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

In-room safe, blackout curtains, free WiFi, bed sheets

Superior Room, 1 King Bed

  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin Room

Reception

Superior Twin Room

  • 24 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Room, 1 King Bed, Corner

Room, 1 King Bed, Corner

Room, 1 King Bed, Corner

  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Twin Room (Guest)

In-room safe, blackout curtains, free WiFi, bed sheets

Twin Room (Guest)

  • 24 sq m
  • Sleeps 2
  • 2 Twin Beds

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About the area

Kingston Upon Thames

DoubleTree by Hilton London Kingston Upon Thames is centrally located in Kingston Upon Thames, a 4-minute walk from Thames River and 8 minutes by foot from Rose Theatre Kingston. .This eco-certified hotel is 1.2 mi (1.9 km) from Richmond Park and 1.6 mi (2.6 km) from Bushy Park.

What's nearby

  • Bushy Park - 9 min walk - 0.8 km
  • Richmond Park - 4 min drive - 1.9 km
  • Hampton Court Palace - 7 min drive - 5.0 km
  • Chessington World of Adventures - 13 min drive - 9.1 km
  • Twickenham Stadium - 13 min drive - 8.4 km

Getting around

  • Kingston Station - 4 min walk
  • Richmond Underground Station - 9 min drive
  • Heathrow Airport (LHR) - 45 min drive

Restaurants

  • ‪Nespresso Boutique - ‬4 min walk
  • ‪Caffè Nero - ‬4 min walk
  • ‪McDonald's - ‬4 min walk
  • ‪Carluccio's - ‬5 min walk
  • ‪Beanberry - ‬4 min walk

About this property

DoubleTree by Hilton London Kingston Upon Thames

Eco-certified hotel with a 24-hour fitness center and a 24-hour front desk
DoubleTree by Hilton London Kingston Upon Thames offers 146 air-conditioned accommodations with laptop-compatible safes and hair dryers. LCD televisions come with cable channels.

Bathrooms include bathtubs or showers and complimentary toiletries. This Kingston Upon Thames hotel provides complimentary wireless Internet access. A nightly turndown service is provided and housekeeping is offered on request.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 146 air-conditioned rooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and a turndown service.
Enjoy recreation amenities such as a 24-hour fitness center or take in the view from a terrace. This hotel also features complimentary wireless internet access, concierge services, and wedding services.
Enjoy local and international cuisine at Hawkers Bar and Brasserie, a brasserie where you can enjoy drinks at the bar/lounge and dine alfresco. Or stay in and take advantage of the room service (during limited hours). Full breakfasts are served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM for a fee.
Featured amenities include express check-out, complimentary newspapers in the lobby, and dry cleaning/laundry services. Event facilities at this hotel consist of a conference center and 5 meeting rooms. Self parking (subject to charges) is available onsite.
Full breakfasts are available for a surcharge on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.
Hawkers Bar and Brasserie - This brasserie specializes in local and international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Hindi, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour offsite parking (GBP 28 per night)
  • Street parking available
  • Secured, covered parking on site (GBP 28 per night)

Food and drink

  • Full breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; GBP 13 to 15.95 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Hawkers Bar and Brasserie

Things to do

  • 24-hour gym
  • Golf
  • TV in common areas

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 5 meeting rooms
  • Conference centre

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Laptop-compatible safe
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: GBP 20.00
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 15.00
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 10 per pet, per night, plus a one-time cleaning fee of GBP 25
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Up to 75 lbs per pet
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 13.00 to 15.95 for adults, and GBP 0.00 to 0.00 for children
  • Covered self parking fee: GBP 28.00 per night
  • Nearby parking fee: GBP 28.00 per night(328 ft away; open 24 hours)
  • Pet fee: GBP 10 per pet, per night plus GBP 25 one-time cleaning fee
  • Service animals are exempt from fees
  • Early check-in fee: GBP 20.00 (subject to availability)
  • Late check-out fee: GBP 15.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Doubletree Hilton London Kingston Upon Thames Hotel
Doubletree Hilton London Hotel
Doubletree Hilton London Kingston Upon Thames
Doubletree Hilton London
DoubleTree by Hilton London Kingston Upon Thames Hotel

DoubleTree by Hilton London Kingston Upon Thames Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 407 out of 739 reviews
Rating 8 - Good. 233 out of 739 reviews
Rating 6 - Okay. 51 out of 739 reviews
Rating 4 - Poor. 31 out of 739 reviews
Rating 2 - Terrible. 17 out of 739 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Beverly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Throughly enjoyed our stay.
Stayed 1 night in Dec 2024

6/10 Okay

Sergio, Adderbury

Liked: Cleanliness, staff & service, property conditions & facilities
They do not have parking facility. There is a multistory car park nearby but after 11pm no access to your vehicle. All doors are chained up. Had to find a route to crawl through to get back to car for medication. They have no keys. This is false advertising to say there are car park facility's. Parked at 4pm left at 10am = £24? Seriously, I have travelled UK for these hours never had such a high expense!
Stayed 1 night in Dec 2024

8/10 Good

Daisy

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was good, however didn't realise there was an NHS awards party a few doors along from and boy, they can party!
Stayed 1 night in Nov 2024

10/10 Excellent

Bharat

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

8/10 Good

Hillary

Stayed 1 night in Nov 2024

4/10 Poor

julian

Travelled with family, Business traveller
Heating was a problem
Stayed 1 night in Dec 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Tamsin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central, nice modern rooms
Stayed 1 night in Dec 2024

10/10 Excellent

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Martin

Stayed 1 night in Nov 2024

6/10 Okay

David

Liked: Cleanliness
Disliked: Staff & service
There was no daily room service unless requested. TV doesnt work. No complimentary water unless Hilton Gold members.
Stayed 2 nights in Nov 2024

2/10 Terrible

Peter

Business traveller
Absolutely dreadful stay I was there for 2 nights without any heating it was -2 outside and not much warmer in the building, people were eating in the restaurant with coats scarves and hats on!! The hotel staff weren’t helpful and no sign of compensation
Stayed 2 nights in Nov 2024

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

8/10 Good

Michael

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A comfortable and well designed room. Friendly staff and good restaurant with plenty of choice on the menu. The lobby was also comfortable for spending a little time before we left to go to the airport.
Stayed 1 night in Oct 2024

10/10 Excellent

Geoffrey

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, loads of dining options
Stayed 1 night in Oct 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay
Amazing stay with friendly and helpful staffs. Rooms are clean and fantastic location. Definitely will have another stay in the future.
Stayed 1 night in Nov 2024

6/10 Okay

Wayne, Kingwood

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The hotel is next to the rail station
Stayed 2 nights in Oct 2024

10/10 Excellent

Adam

Stayed 1 night in Oct 2024

10/10 Excellent

john a

Stayed 2 nights in Oct 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2024

6/10 Okay

David

Liked: Cleanliness, staff & service, property conditions & facilities
Rather sad there was no sauna. Bar was under stocked..1 x Bombay Saphire and they ran out. Changed to another gin and no more normal tonic water. Only light. Restautant menu very poor. The time it took to expain about parking, i already had a ticket!
Stayed 1 night in Sep 2024

10/10 Excellent

Tammy

Stayed 5 nights in Sep 2024

10/10 Excellent

Lakshmi

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Weeks prior to our arrival, we wrote in asking for an early check-in because we had to change for an event immediately after arriving. However, upon arrival after a long flight we were told that the room was not available. We were previously told that this may be a possibility and accepted the situation. We were instead, told to use the bathroom in the lobby to change in and we proceeded to do so. Five minutes later, hubby checked in with another staff to inquire if room was truly not available and was told that it indeed WAS available! Appears that staff members are undergoing training and unsure of where to find details. Apart from that, stay was pleasant.
Stayed 1 night in Sep 2024

10/10 Excellent

john

Stayed 2 nights in Sep 2024