2/10 Terrible
deborah
6 July 2019
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I hope you call the journalist has involved the tv
Never resisted , person on telephone number for apartment pretended didn’t speak English. We never gained access to the apartment and no answer when calling. After calling hotels. Com several times for re location. I who am terminally ill and that was my reason to visit guys hospital in London where I have been attending for my illnesses for 12 years and my daughter was left stranded in London Paddington station for ten hours, until a journalist who was there offered to help and she took over talking to Erine for five hours and was put on hold for three hours and seventeen minutes which the journalist took a snapshot. In the end it was 12.30 am no one from hotels.com would answer, the journalist herself paid for us to stay in a nearby Hilton. When we arrived at the Hilton I received a call from a supervisor from hotels.com and they paid for the next night but then told me she was going to send me an email as hotels. Com would refund what the journalist had paid and any further additional costs. “SURPRISE “ no email arrived and the hospital told me my statistics and illness were so unstable, I must not travel. So I need someone or the supervisor to call me and pay the hotel direct for an extra three nights until the hospital has said it is safe for me to travel. I hope you do call and do the right thing, you see you could have put myself and my daughter up in another apartment but it was going to be more money. Basically BBC and SKY want to interview us about our treatment.
deborah
Stayed 2 nights in Jul 2019