2/10 Terrible
Sonia
Travelled with family and small children
11 Jan 2026
Disliked: Cleanliness, staff & service, property conditions & facilities
I booked a one night stay after seeing good reviews only to be disappointed.
1) Check in: At check in, no information was provided on hotel breakfast/facilities/wifi, staff seemed unbothered and just handed over room keys
2) Room: Upon entering the room, it was filthy with glass tables not clean and hair strands lying around on the room tables. The only thing that looked clean was the bathroom and bed. There were no robes or slippers in bathroom and only two towels which makes me wonder if the room had actually been cleaned at all. I did not bother complaining about the room as I was out most of the time.
3) Safety issues with inconsiderate rude staff:
Whilst I was in my room with my partner and newborn child, another hotel guest had managed to access my room with a key they held even though I had both my access key cards with me. I contacted hotel management via room telephone to complain about how someone else who was not staff had got access to my room and entered placing myself, partner and my child at risk. Hotel management were rude and inconsiderate over the phone trying to make it seem as though it was nothing serious and something I was imagining! There was no apology or investigation into this matter which further led me to checkout early.
I had high hopes for this hotel considering the good reviews I had read however, I will never recommend this hotel to anyone. Save your money and book elsewhere where you will receive the service you have paid for!
Sonia
Stayed 1 night in Jan 2026