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Novotel London ExCeL

4.0 star property

Photo gallery for Novotel London ExCeL

Miscellaneous
Bar (on property)
Terrace/patio
Exterior
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Room service
  • Bar
  • Housekeeping
  • 24/7 front desk
  • Pet-friendly

Explore the area

Map
7 Western Gateway, Royal Victoria Dock, London, England, E16 1AA
  • ExCeL Exhibition Centre
    ‪3 min walk‬
  • IFS Cloud Royal Docks Station
    ‪5 min walk‬
  • O2 Arena
    ‪9 min drive‬
  • London (LCY-London City)
    ‪6 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed with Sofa bed

Standard Room, 1 Queen Bed with Sofa bed

Standard Room, 1 Queen Bed with Sofa bed

  • 25 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Superior Room, 1 Queen Bed with Sofa bed

Minibar, in-room safe, desk, laptop workspace

Superior Room, 1 Queen Bed with Sofa bed

  • 25 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Single Beds

Standard Room, 2 Single Beds

Standard Room, 2 Single Beds

  • 25 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Room, 1 Queen Bed, Accessible

Minibar, in-room safe, desk, laptop workspace

Room, 1 Queen Bed, Accessible

  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room, 1 Queen Bed (Executive)

Premium Room, 1 Queen Bed (Executive)

Premium Room, 1 Queen Bed (Executive)

  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Front of property

DoubleTree by Hilton Hotel London ExCel

  • Pet-friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.2 out of 5, Very good, (1048)
The price is AU$218
for 1 room
includes taxes & fees
16 Apr - 17 Apr
DoubleTree by Hilton Hotel London ExCel

About the area

London

With a stay at Novotel London ExCeL in London (Docklands), you'll be within a 5-minute walk of ExCeL Exhibition Centre and Royal Victoria Bridge. .This eco-certified hotel is 0.2 mi (0.3 km) from IFS Cloud Royal Docks Station and 0.3 mi (0.5 km) from The Crystal.

What's nearby

  • ExCeL Exhibition Centre - 3 min walk - 0.3 km
  • Royal Victoria Bridge - 4 min walk - 0.4 km
  • IFS Cloud Royal Docks Station - 5 min walk - 0.4 km
  • O2 Arena - 9 min drive - 6.5 km
  • Westfield Stratford City - 9 min drive - 6.1 km

Getting around

  • West Ham Station - 4 min drive
  • Royal Victoria DLR Station - 6 min walk
  • London City Airport (LCY) - 6 min drive

Restaurants

  • ‪Subway - ‬6 min walk
  • ‪Costa Coffee - ‬4 min walk
  • ‪Sandwich & Co - ‬3 min walk
  • ‪Upper Deck Restaurant - ‬2 min walk
  • ‪Nakhon Thai - ‬8 min walk

About this property

Novotel London ExCeL

Eco-certified hotel with a fitness center connected to the convention center in London
Novotel London ExCeL offers 257 accommodations with minibars and safes. LCD televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary newspapers and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 257 guestrooms featuring minibars and LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Be sure to enjoy recreational amenities including a sauna and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and a television in a common area.
Stop by the hotel's restaurant, Upper Deck, for lunch or dinner. Dining is also available at the coffee shop/cafe, and 24-hour room service is provided. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 7:00 AM to 10 AM for a fee.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in London? This hotel has 4532 square feet (421 square meters) of space consisting of conference space and meeting rooms. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10 AM.
Upper Deck - This brasserie serves breakfast, lunch, and dinner.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Hindi, Hungarian, Italian, Lithuanian, Polish, Portuguese, Romanian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (GBP 25 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10 AM for a fee: GBP 18.10 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Upper Deck

Things to do

  • Gym
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Free cot
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 4,532 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • On a river
  • On the boardwalk/promenade
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Assistive listening devices
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 AM
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 15 per pet, per night
Service animals are welcome, and are exempt from fees
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 18.10 per person
  • Self parking fee: GBP 25 per night (in/out privileges)
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Excel London Novotel
Excel Novotel
Excel Novotel London
London Excel Novotel
London Novotel Excel
Novotel Excel
Novotel Excel Hotel
Novotel Excel Hotel London
Novotel Excel London
Novotel London Excel
Accor London Excel
Novotel London ExCeL England
Novotel London Excel Hotel London
Novotel London ExCeL Hotel
Novotel London ExCeL Hotel
Novotel London ExCeL London
Novotel London ExCeL Hotel London

Novotel London ExCeL Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 584 out of 1039 reviews
Rating 8 - Good. 279 out of 1039 reviews
Rating 6 - Okay. 95 out of 1039 reviews
Rating 4 - Poor. 43 out of 1039 reviews
Rating 2 - Terrible. 38 out of 1039 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Zhang

Travelled with family
Liked: Cleanliness, staff & service, amenities
there is an airport near this hotel. you can hear the engine sound around 7ish in the morning. that's definitely something to consider for light sleepers
Stayed 1 night in Dec 2024

8/10 Good

Peter

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Tania

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Larissa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for ExCel events!
This hotel is so close to ExCel! So very convenient. The breakfast buffet is very good too. One thing that could be improved is the outlet situation--it was very difficult and inconvenient to charge devices.
Stayed 4 nights in Dec 2024

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Overall satisfied, the staff managed to surprise us with a free drink and a gift in the room as it was my Birthday weekend. The only issue was smell in the actual toilet.
Stayed 2 nights in Dec 2024

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel staff were friendly, the room was lovely, the location was easy to get to on the Elizabeth line and it’s just a 2 minute walk to the London Excel centre.
Stayed 2 nights in Dec 2024

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

6/10 Okay

Frances

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
The room was far too hot and air con doesnt work
Stayed 1 night in Dec 2024

6/10 Okay

Lisa

Travelled with family
Liked: Staff & service, amenities
The aircon wasn’t working in our room and it was very hot. Although the room was clean, it was definitely tired. Lots of areas of damaged paint, damage to some of the bathroom fittings (didn’t affect use but didn’t look great). Pillows had seem better days and sofa bed cushions were stained. However the staff were very friendly and the hotel location is excellent for the excel.
Stayed 3 nights in Dec 2024

8/10 Good

Amanda

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great location
Always a good stay/ location for the horse show. Breakfast good choice but need more drinks machines or separate hot water for tea as 2 machines not enough for volume of customers. Reception toilets always smell stale though so please consider an air freshener with regular bursts !!
Stayed 1 night in Dec 2024

8/10 Good

Shaun

Stayed 1 night in Nov 2024

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms great, spacious and clean
Stayed 1 night in Dec 2024

10/10 Excellent

Thomas, Seaham

Stayed 1 night in Nov 2024

10/10 Excellent

Veronika

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was soo nice on the 9th floor
Stayed 1 night in Dec 2024

8/10 Good

Glen

Stayed 1 night in Nov 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

6/10 Okay

Gemma

Business traveller
Stayed 1 night in Oct 2024

10/10 Excellent

Trisha

Business traveller
Liked: Cleanliness, staff & service, amenities
The accommodation was in a perfect location for London Excel with excellent public transportation getting there. My room was comfortable and quiet. The only 2 main problems were in the bathroom. The bathroom sink wouldn’t drain which was a bit gross. The shower head was impossible to tilt down therefore the water shot out horizontally, this was awkward.
Stayed 1 night in Nov 2024

10/10 Excellent

GARY

Stayed 1 night in Nov 2024

8/10 Good

Christopher James

Stayed 1 night in Nov 2024

8/10 Good

Katherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
I am writing to express my dissatisfaction with the condition of the executive room I was assigned during my recent stay at your hotel. I had high expectations based on the price and the room type I booked, but unfortunately, my experience was far below these expectations. Upon arrival, I immediately noticed that the room had not been properly cleaned. The bed was untidy, and the carpet was visibly dirty. The mirrors were smeared and had clearly not been cleaned. Most concerning were the pillowcases, which had visible red/brown stains on them — an unacceptable condition. Additionally, the air conditioning in the room was not functioning properly. Despite having the AC running for over five hours straight, the room remained uncomfortably hot, making it difficult to relax or sleep. This, combined with the other cleanliness issues, made my stay much less pleasant than anticipated. I had specifically booked an executive room, expecting a certain level of comfort and quality, including a nice view and a balcony. However, there was no balcony, and the view from the room was disappointing, which further detracted from my experience. Given the poor state of the room, the non-functioning AC, and the discrepancies between what was promised and what was delivered, I feel that the standards of cleanliness and service were far below what should be expected from a hotel of your reputation. I kindly request that you address this matter , whether through a partial refund, compensation.
Stayed 1 night in Nov 2024

10/10 Excellent

Ibrahim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Becky

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

8/10 Good

Kerry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024