I recently stayed at Motel One in Newcastle upon Tyne and was extremely disappointed with my experience. Firstly, the room was not clean; there were visible dust and stains on the furniture and bedding. The bathroom was equally dirty, with mold in the shower and an unpleasant odor.
The staff were unhelpful and rude when I raised my concerns. They seemed indifferent to the issues and offered no solutions or compensation. The overall customer service was very poor.
Additionally, the noise levels were unbearable. The walls were paper-thin, and I could hear everything from the adjacent rooms and the hallway, making it impossible to get a good night’s sleep.
The location, although central, did not make up for the lack of cleanliness and poor service. I would not recommend staying at this hotel and will not be returning.