Surtees

3.0 star property

Room options

View all photos for Standard Triple Room

Desk, iron/ironing board, free cots/infant beds, free WiFi

Standard Triple Room

  • Sleeps 3
  • 3 Twin Beds

View all photos for Standard Twin Room

Desk, iron/ironing board, free cots/infant beds, free WiFi

Standard Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Single Room

Deluxe Single Room

Deluxe Single Room

  • Sleeps 1
  • 1 Twin Bed

View all photos for Deluxe Twin Room

Deluxe Twin Room

Deluxe Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

  • Sleeps 2
  • 1 King Bed

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Exterior

Grey Street Hotel

  • Spa
  • Pet-friendly
  • Free WiFi
  • Restaurant
4.5 out of 5, Wonderful, (1001)
The price is AU$135
for 1 room
includes taxes & fees
9 Mar - 10 Mar
Grey Street Hotel

About the area

Newcastle-upon-Tyne

Located in Newcastle-upon-Tyne (Newcastle City Center), Surtees is within a 15-minute walk of Quayside and St. James' Park. .This hotel is 11.3 mi (18.2 km) from Beamish Open Air Museum and 0.1 mi (0.2 km) from Bigg Market.

What's nearby

  • The Glasshouse - 9 min walk
  • Quayside - 11 min walk
  • Northumbria University - 11 min walk
  • St. James' Park - 12 min walk
  • University of Newcastle-upon-Tyne - 13 min walk

Getting around

  • Monument Station - 6 min walk
  • Newcastle Central Station - 7 min walk
  • Newcastle Intl. Airport (NCL) - 15 min drive

Restaurants

  • ‪Crown Posada - ‬1 min walk
  • ‪Brewdog - ‬1 min walk
  • ‪Miller & Carter - ‬2 min walk
  • ‪Empress Bar - ‬2 min walk
  • ‪Flares - ‬3 min walk

About this property

Surtees

Hotel with bars, near Quayside
Surtees offers 40 accommodations with coffee/tea makers and irons/ironing boards. 28-inch LCD televisions come with digital channels. Guests can surf the web using the complimentary wireless Internet access. Cribs/infant beds (complimentary) are also available. Housekeeping is provided daily.
Stay in one of 40 guestrooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Conveniences include desks and coffee/tea makers, and housekeeping is provided daily.
Take in the views from a terrace and make use of amenities such as tour/ticket assistance.
Take advantage of the hotel's room service (during limited hours). Relax with a refreshing drink at one of the 2 bars/lounges. Cooked-to-order breakfasts are available daily for a fee.
Featured amenities include a 24-hour front desk, luggage storage, and a safe deposit box at the front desk. Event facilities at this hotel consist of conference space and a meeting room. Self parking (subject to charges) is available onsite.
Cooked-to-order breakfasts are available for a surcharge and are served each morning.
Room service (during limited hours) is available.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and public transport

  • Self parking on site (surcharge)

Food and drink

  • Cooked-to-order breakfast available for a fee daily: GBP 5.95-8.95 per person
  • 2 bars/lounges
  • Room service available

Family friendly

  • Free cots/infant beds

Conveniences

  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Luggage storage
  • Tour/ticket assistance

Business services

  • Conference space
  • A meeting room

Outdoors

  • Terrace

Accessibility

  • This property does not have any lifts

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Free cots/infant beds

Bathroom

  • Towels

Entertainment

  • 28-inch LCD TV
  • Digital channels

Food and drink

  • Coffee/tea maker

More

  • Desk
  • Iron/ironing board

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: GBP 50 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately GBP 5.95 to 8.95 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted

We should mention

This property does not have elevators

Property is also known as

Hotel Surtees
Surtees Hotel Newcastle-upon-Tyne
Surtees Newcastle-upon-Tyne
Surtees Hotel
Surtees Newcastle-upon-Tyne
Surtees Hotel Newcastle-upon-Tyne

Surtees Reviews

Reviews

6.6
Rating 10 - Excellent. 38 out of 288 reviews
Rating 8 - Good. 98 out of 288 reviews
Rating 6 - Okay. 87 out of 288 reviews
Rating 4 - Poor. 37 out of 288 reviews
Rating 2 - Terrible. 28 out of 288 reviews

7.2/10

Cleanliness

7.4/10

Staff & service

5.6/10

Amenities

6.2/10

Property conditions & facilities

Reviews

8/10 Good

Ross

Stayed 1 night in Mar 2020

8/10 Good

Martin

Business traveller
Liked: Cleanliness, staff & service
Good Location
Good location for the city centre and the bars and restaurants of the Quayside. Parking on the doorstep. Suited my trip.
Stayed 1 night in Mar 2020

6/10 Okay

Christopher

Liked: Cleanliness, staff & service
Disliked: Room comfort
Good Spot if you don't mind ear-plugs
The staff at the hotel allowed me to store my ruck-sack until my room was ready. The bed was comfortable, the bath/shower had endless hot water. On the downside, the windows are thin and starting at about 4 a.m. I heard everything going on outside including some sort of delivery (maybe food or laundry), and cars starting to arrive in the parking garage across the parking lot. The hotel provides ear-plugs, which helps. I came to watch a Newcastle match and found the 15-minute walk to the stadium to be very easy. As for things to see, I don't believe there's anything that's over 15 minutes walking distance from the hotel. Additionally, the lift does not work.
Stayed 1 night in Jan 2020

6/10 Okay

David

Liked: Staff & service
Disliked: Property conditions & facilities
Great location but pretty run down
Good location for getting to wherever you need to in the City but a pretty run down hotel.
Stayed 2 nights in Dec 2019

6/10 Okay

Calum

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Great location, just needs a good refurbishment
Slap bang in the city centre, excellent for amenities and bars, restaraunts etc - But just an old tired hotel, needs a complete refurbishment that would cost gazillions, so a chain needs to take it over- Staff were nice and room was clean but just run down.
Stayed 1 night in Oct 2019

6/10 Okay

Jane

Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
The staff are helpful, and the location of this hotel is great for local night life.
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Great location for the theatre and close to all the pubs and bars
Stayed 1 night in Aug 2019

10/10 Excellent

C M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A relaxing stay
A very comfy stay and lovely breakfast! A very peaceful location too.
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Lydia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Denise

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Little Hotel.
Lovely clean room and clean, comfy beds, nice and quiet although noisy outside, but I wear earplugs so not a problem.Great that breakfast is served until 10am, lovely selection of cold items, cooked breakfast made to order with “real” bacon by a lovely lady. One minor complaint about the shower tray being a bit tatty around the edges but other than that we had a lovely overnight stay and would definitely stay again.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not the most encouraging entrance to hotel - area is pretty grubby - but on exploring you are really well located to wander a lovely area of the city along the river etc.
Stayed 2 nights in Jul 2019

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Basic hotel
Very basic hotel not far off hostel
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Stayed 2 nights in May 2019

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness
I thought on first impression it looked rather dated and sad. Our room hadn't been cleaned or hoovered. Our bathroom had a dirty toilet and the shower dripped all night. This was a room given to us as ours was not ready at the time......... The room was a the side of the building so we heard most of the travelling night life and party goers
Stayed 1 night in Apr 2019

6/10 Okay

Roger, edinburgh

Liked: Room comfort
Disliked: Property conditions & facilities
weekend stay
pretty average hotel - room fine - breakfast distinctly below average - very noisy location
Stayed 1 night in Apr 2019

8/10 Good

Chun Pong

Liked: Cleanliness, staff & service, room comfort
Convenient location. Wifi not quite stable.
Stayed 1 night in Dec 2018

10/10 Excellent

Faye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay as always
This is the 2nd time I've stayed here and it's been comfortable and clean both times I've visited. It's convenient for the city centre, train station and National Express coach station. I'd happily stay here again.
Stayed 1 night in Oct 2018

8/10 Good

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Night out accommodation
Group staying in Newcastle for an event. Fab location, we walked into town. Good value. Was pretty quiet for a central location. Right next to a car park. Ideal.
Stayed 1 night in Sep 2018

6/10 Okay

Anne, Beckenham

Liked: Staff & service
You get what you pay for
The Surtees hotel is cheap considering its in the centre of Newcastle. Why? Because its wedged between a railway line, an overpass, and a multi storey car park. It's on one of the busiest noisiest streets for nightlife, above a gentleman's club, and next to the cathedral whose bells toll loudly hourly. The entrance is at the back of the building behind the bins and poorly lit. There's no working lift, and it's fixtures and fittings are slightly scruffy at the edges. Having said all that, the young man who greeted me on reception was friendly and professional. The room I had on the top floor was huge, reasonably decorated, and very well equipped - more so than many more expensive hotels. And ear plugs are provided. It's also very convenient for the city centre - and some great bars and restaurants!
Stayed 2 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

8/10 Good

Laurie

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2018

8/10 Good

vicky, lancaster

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location
nice,clean and friendly, good value for money. stayed weekend of the great North run, so location was brilliant for us, nice and central.
Stayed 2 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Characterful hotel.
Great location for city centre and sight seeing. Lovely room and kind helpful staff. Stay here.
Stayed 1 night in Aug 2018