2/10 Terrible
david
Business traveller
2 Nov 2024
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
More training needed
Check in is at 1500 but we areived early as i had a business meeting i thiight id areange at the hotel. The plan was to.have lunch.
We waited at the bar for about 10 minutes and there was no one at check out or to service. There was a number of guests waiting to be served.
We gave up on drinks and thought we would get started without.
Once this was concluded i joined my wife. Again i attempted to get a drink as there was a person behind the bar. I was told that its table service and she would come.across.
Over 10 minutes went by and i had to go back over to the bar to then get served.
We were the joined by freinds again we waitied at the bar. Which after a period of time the lady told me she had already said its table service so i should wait at my table.
Then in the evening the night porter looked like he had ironed his shirt with a toaster was serving drinks which looked an entirly new concept to him which i can fully understand.
The night sleep was poor because im not a fan of soft beds but i can only put that doen to my preference.
Overall i believe this is a lovely hotel with poor quality of staffing levels. More training needed on how to look after customers.
david
Stayed 1 night in Nov 2024