The hotel is made up of a curious arrangement of small buildings, so your experience will differ depending on your assignment. We had a 'family room' (living room with two hideabeds, and a separate bedroom with queen bed) located in a back building, up a set of stairs to a shared landing, then another set of stairs up to the attic suite. The unit was average: quite worn, musty, creaky floors, toilet that took 3 or 4 flushes to get going, no windows just opening skylight windows in the rooms. We had a strange situation where we took one of the hideabed's wiry mattresses and piled it on the other hideabed to make a passable level of comfort. When we were out for the day the staff disassembled the bed, stripped the linens, threw my daughter's clothes on the floor, and folded up both of the hideabeds so that when we returned, our daughter didn't have a bed! The front desk couldn't explain, but someone came out right away and made up one of the beds again. We were happy to move on to our next hotel, but to this hotel's credit the staff were nice and helpful, and the location next to the Shambles is probably one of the best in York.