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Hilton Garden Inn Rochester Downtown, NY

3.0 star property

Photo gallery for Hilton Garden Inn Rochester Downtown, NY

Lobby
Exterior
Indoor pool
Reception
Suite, 1 King Bed, Accessible

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Pet-friendly
  • Parking available
  • Room service
  • Bar
  • 24/7 front desk

Explore the area

Map
155 E Main St, Rochester, NY, 14604
  • Blue Cross Arena
    ‪6 min walk‬
  • Strong
    ‪8 min walk‬
  • University of Rochester
    ‪5 min drive‬
  • Rochester, NY (ROC-Greater Rochester Intl.)
    ‪7 min drive‬

Room options

View all photos for Room, 2 Queen Beds

In-room safe, free cots/infant beds, free rollaway beds, free WiFi

Room, 2 Queen Beds

9.2 out of 10
Wonderful
(12 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Rollin Shower)

Room, 1 King Bed, Accessible (Rollin Shower)

Room, 1 King Bed, Accessible (Rollin Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Room, 2 Queen Beds, Accessible (Hearing)

Room, 2 Queen Beds, Accessible (Hearing)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Hearing)

In-room safe, free cots/infant beds, free rollaway beds, free WiFi

Room, 1 King Bed, Accessible (Hearing)

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed (Larger Room)

In-room safe, free cots/infant beds, free rollaway beds, free WiFi

Room, 1 King Bed with Sofa bed (Larger Room)

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed

In-room safe, free cots/infant beds, free rollaway beds, free WiFi

Room, 1 King Bed

9.2 out of 10
Wonderful
(15 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed (Wetbar)

Junior Suite, 1 King Bed with Sofa bed (Wetbar)

Junior Suite, 1 King Bed with Sofa bed (Wetbar)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Suite, 1 King Bed with Sofa bed, Jetted Tub

37-inch flat-screen TV with premium TV channels, TV, iPod dock

Deluxe Suite, 1 King Bed with Sofa bed, Jetted Tub

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 2 Queen Beds, Accessible (Hearing Impaired)

In-room safe, free cots/infant beds, free rollaway beds, free WiFi

Junior Suite, 2 Queen Beds, Accessible (Hearing Impaired)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Junior Suite (2 Queen Beds & Sofa Bed)

In-room safe, free cots/infant beds, free rollaway beds, free WiFi

Junior Suite (2 Queen Beds & Sofa Bed)

8.0 out of 10
Very good
(1 review)
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed (Larger Room)

Room, 1 King Bed with Sofa bed (Larger Room)

Room, 1 King Bed with Sofa bed (Larger Room)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub

Room, 1 King Bed, Accessible, Bathtub

Room, 1 King Bed, Accessible, Bathtub

8.0 out of 10
Very good
(4 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Rollin Shower)

In-room safe, free cots/infant beds, free rollaway beds, free WiFi

Room, 2 Queen Beds, Accessible (Rollin Shower)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 2 Queen Beds, Accessible

In-room safe, free cots/infant beds, free rollaway beds, free WiFi

Junior Suite, 2 Queen Beds, Accessible

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Accessible

37-inch flat-screen TV with premium TV channels, TV, iPod dock

Deluxe Room, 1 King Bed, Accessible

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible

Suite, 1 King Bed, Accessible

Suite, 1 King Bed, Accessible

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub

Suite, 1 King Bed, Accessible, Bathtub

Suite, 1 King Bed, Accessible, Bathtub

  • Sleeps 4
  • 1 King Bed

Similar properties

Front of property - evening/night

Hyatt Regency Rochester

  • Pet-friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
3.8 out of 5, Good, (1000)
The price is AU$298
for 1 room
includes taxes & fees
22 July - 23 July
Hyatt Regency Rochester

About the area

Rochester

With a stay at Hilton Garden Inn Rochester Downtown, NY, you'll be centrally located in Rochester, within a 5-minute drive of University of Rochester and Strong. .This hotel is 7.7 mi (12.5 km) from Rochester Institute of Technology and 6.8 mi (11 km) from Lake Ontario.

What's nearby

  • Rochester Riverside Convention Center - 2 min walk - 0.2 km
  • Blue Cross Arena - 6 min walk - 0.6 km
  • Strong - 8 min walk - 0.7 km
  • Eastman School of Music - 8 min walk - 0.7 km
  • University of Rochester - 5 min drive - 4.0 km

Getting around

  • Rochester Station - 10 min walk
  • Greater Rochester Intl. Airport (ROC) - 12 min drive

Restaurants

  • ‪Dinosaur Bar-B-Que - ‬7 min walk
  • ‪Branca Midtown - ‬5 min walk
  • ‪Bar Bantam - ‬3 min walk
  • ‪RoCoCo Coffee Co. - ‬3 min walk
  • ‪The Street - Craft Kitchen & Bar - ‬1 min walk

About this property

Hilton Garden Inn Rochester Downtown, NY

Hotel with 2 restaurants, a short walk to Strong
Hilton Garden Inn Rochester Downtown, NY offers 106 accommodations with iPod docking stations and safes. 37-inch flat-screen televisions come with pay movies. Refrigerators, microwaves, and coffee/tea makers are provided.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.
Make yourself at home in one of the 106 guestrooms featuring refrigerators and flat-screen televisions. Wired and wireless internet access is complimentary, while iPod docking stations and premium TV channels are also offered to provide entertainment. Conveniences include safes and microwaves, as well as phones with free local calls.
Take advantage of recreation opportunities including an indoor pool and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, wedding services, and a fireplace in the lobby.
Grab a bite at Drifters, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Cooked-to-order breakfasts are served on weekdays from 6:00 AM to 10:00 AM for a fee.
Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-in. Event facilities at this hotel consist of conference space and 2 meeting rooms. Self parking (subject to charges) is available onsite.
Cooked-to-order breakfasts are available for a surcharge between 6:00 AM and 10:00 AM on weekdays.
Hilton Garden Inn Rochester Downtown, NY has 2 restaurants serving lunch and dinner.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Parking on site (USD 10 per day)
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Cooked-to-order breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 7.95 to 15 for adults and USD 5.95 to 10 for children
  • 2 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • Drifters

Things to do

  • Gym
  • Indoor pool

Family friendly

  • Free cot
  • Free rollaway/extra bed
  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 2 meeting rooms
  • 24-hour business centre
  • Computer station
  • Conference space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 6 floors
  • Banquet hall
  • Built in 2015
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Private bathroom
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium channels
  • IPod dock
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free local calls
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2 AM
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 50 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
3 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 7.95 to 15 for adults, and USD 5.95 to 10 for children
  • Self parking fee: USD 10 per day
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Garden Inn Rochester Downtown
Hilton Garden Rochester Downtown
Hilton Garden Inn Rochester Downtown Hotel Rochester
Hilton Rochester
Rochester Hilton Garden Inn
Hilton Garden Inn Rochester Downtown Hotel
Hilton Rochester Downtown, Ny
Hilton Garden Inn Rochester Downtown
Hilton Garden Inn Rochester Downtown NY
Hilton Garden Inn Rochester Downtown, NY Hotel
Hilton Garden Inn Rochester Downtown, NY Rochester
Hilton Garden Inn Rochester Downtown, NY Hotel Rochester

Hilton Garden Inn Rochester Downtown, NY Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 384 out of 793 reviews
Rating 8 - Good. 215 out of 793 reviews
Rating 6 - Okay. 109 out of 793 reviews
Rating 4 - Poor. 54 out of 793 reviews
Rating 2 - Terrible. 31 out of 793 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Vicky

Travelled with family
Disliked: Cleanliness, amenities
In my non-smoking room I could smell marijuana coming from the bathroom all night, my kids said it was really bad, complaining to the staff was no help. Also after I made a note to use the sofa bed, it was not made up when I got to the room. Went to the front desk to ask and was told the person who could make the sofa bed was not there and didn't know when it would be made up for us at 7pm. After a while I went to the front desk a second time and a female staff member came over and I asked again about my kids needing the sofa bed and when it would be made up, the female staff member was very nice and immediately contacted the intercom to make the sofa bed for us.
Stayed 1 night in Apr 2025

10/10 Excellent

lis

Liked: Cleanliness, staff & service, property conditions & facilities
Never disappoint..a great hotel
Stayed 1 night in Apr 2025

8/10 Good

Georgette T, BRONXVILLE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Angela

Stayed 1 night in Apr 2025

8/10 Good

Andrea

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

8/10 Good

Otuoma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Greatest customer service
Stayed 1 night in Mar 2025

6/10 Okay

Joseph

Business traveller
Liked: Cleanliness
Stayed 1 night in Mar 2025

10/10 Excellent

Andrew

Stayed 1 night in Mar 2025

6/10 Okay

Denise

Stayed 1 night in Mar 2025

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hilton Garden Inn Rochester Downtown

Went to see Jeff Dunham show at Blye Cross Arena. Hotel was within walking distance of venue.
Stayed 1 night in Mar 2025

10/10 Excellent

michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet. The bartender was also seating people and taking their dinner orders. She was friendly and professional. The entire staff also were professional and friendly. We attended the Jeff Dunham show and had 10 minutes to Blue Cross Arena. Parking was free and in garage.
Stayed 1 night in Mar 2025

6/10 Okay

David

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
It’s ok
Stayed 1 night in Mar 2025

4/10 Poor

Tracie

Travelled with family, Travelled with group
We checked into the hotel and was given a room. When we went the the room it had not been cleaned. I actually thought maybe someone was still in the room. I went back down to the desk and explained the situation and was given a second room. We needed to get to our venue so we did not get to check the room. Returned hours later and went to the new room... the bed was not made. Had to return to the front desk again. This time it is after 10 pm. We were given another room on another floor. There was no apology or offer of compensation for the situation from either staff member at the front desk. It was almost like it should be expected that rooms are not ready for guests. Truly disappointed! Hotels are not cheap. I expected more from this hotel.
Stayed 1 night in Mar 2025

6/10 Okay

Michael

Liked: Property conditions & facilities
The hotel was ok overall.
Stayed 1 night in Mar 2025

6/10 Okay

Pat

Travelled with family
Liked: Cleanliness, staff & service
Staff were so nice and helpful. It was quiet and peaceful there. Shower was poorly designed as you had to step in to turn on the water so you got blasted by cold water. Bathroom door started squealing but we had just gone to bed so didn't let anyone know. Dining for dinner had a limited menu but our food was good. Breakfast buffet was weak in terms of variety, quality, and the food was not hot.
Stayed 1 night in Mar 2025

10/10 Excellent

joseph

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was awesome
Stayed 1 night in Mar 2025

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Stayed 4 nights in Feb 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

4/10 Poor

Alynn

Disliked: Cleanliness, staff & service, property conditions & facilities
For the price of this hotel, we expected it to be much better. The customer service was terrible. Rude and dismissive. The parking situation is very bad. Construction is what it is but there were lots of transient people hanging our smoking in the parking structure in the middle of the night and it was scary with our small child. The hotel was not clean. The elevator was filthy. The room was also not clean and did not have basic amenities like soap in the shower. Overall, bad experience and we will not be staying here again.
Stayed 1 night in Feb 2025

4/10 Poor

Matt

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
Great location. Went to the front desk and the guy said the woman who checks people in was in the bathroom. So, I waited. Another guest came in and got in line. Then another. And another. About 15 minutes later she came out of the bathroom, making no effort to hurry. Super pricey. Water bottles in room had $1 tags on them. For the price I paid for the room? Give me a break. Hotel is large - confusing layout but thats no ones fault. Sits next to large parking garage that was pretty full. All in all the trip was fun but the hotel is not worth the price
Stayed 1 night in Feb 2025

10/10 Excellent

Jose Alberto

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 5 nights in Feb 2025

6/10 Okay

James

Null
Stayed 1 night in Feb 2025

2/10 Terrible

Stewart

Travelled with family
Disliked: Staff & service, property conditions & facilities
Tv doesn’t work, wouldn’t stay again.
Stayed 1 night in Feb 2025

10/10 Excellent

Rosalee, Brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

8/10 Good

Amy

Stayed 1 night in Feb 2025