4/10 Poor
Michael
8 Nov 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
In the car park, the disabled bays weren’t regular disable bays. there was lots of bottles and rubbish all around the edges of the car park and on entrance to the hotel there was literally dozens and dozens of cigarette butts on the floor and it smelt of cigarettes. on our first morning we were woken up at just after 7 o’clock in the morning by member of staff she entered the room. It turns out that the lady who booked in the night before I didn’t mark as in properly and the lady thought it was empty we had no apology at all for being woken up that time in the morning also while we were there there was a police officer outside of room adjacent to our room we didn’t have an issue with the officer being there because he was obviously protecting someone but it would’ve been nice that a member of the management to have spoken to us and reassured that this is the situation you’ve got nothing to worry about. The room was dusty, but it hard a comfortable bed. We will not stay there again.
Michael
Stayed 2 nights in Nov 2024