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The Giacomo, Ascend Hotel Collection

3.0 star property

Photo gallery for The Giacomo, Ascend Hotel Collection

Lobby
Exterior
Suite, 1 King Bed with Sofa bed, Non Smoking
Dining
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Breakfast included
  • Room service
  • Gym
  • Pet-friendly
  • Laundry

Explore the area

Map
222 First Street, Niagara Falls, NY, 14303
  • Conference Center Niagara Falls
    ‪2 min walk‬
  • Seneca Niagara Resort & Casino
    ‪4 min walk‬
  • Niagara Falls State Park
    ‪5 min walk‬
  • Niagara Falls, NY (IAG-Niagara Falls Intl.)
    ‪17 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, down duvets, pillow-top beds, individually decorated

Room, 1 King Bed, Accessible, Non Smoking

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard King Non Smoking 2 person Whirlpool in Bath

Premium bedding, down duvets, pillow-top beds, individually decorated

Standard King Non Smoking 2 person Whirlpool in Bath

  • 24 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

Suite, 1 King Bed with Sofa bed, Non Smoking

Suite, 1 King Bed with Sofa bed, Non Smoking

  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Accessible, Fireplace

Premium bedding, down duvets, pillow-top beds, individually decorated

Room, 1 King Bed, Accessible, Fireplace

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking (Fireplace)

Premium bedding, down duvets, pillow-top beds, individually decorated

Standard Room, 1 King Bed, Non Smoking (Fireplace)

  • 24 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Multiple Beds, Non Smoking

Suite, Multiple Beds, Non Smoking

Suite, Multiple Beds, Non Smoking

  • City view
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

  • 24 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard King Non Smoking 2 person Whirlpool in Bath with Fireplace

Standard King Non Smoking 2 person Whirlpool in Bath with Fireplace

Standard King Non Smoking 2 person Whirlpool in Bath with Fireplace

  • 24 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Jacuzzi

Premium bedding, down duvets, pillow-top beds, individually decorated

Standard Room, 1 King Bed, Jacuzzi

  • 24 sq m
  • City view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed, Fireplace

Premium bedding, down duvets, pillow-top beds, individually decorated

Standard Room, 1 King Bed, Fireplace

  • 24 sq m
  • City view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

  • 24 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

Reception

Seneca Niagara Resort & Casino

  • Pool
  • Hot tub
  • Spa
  • Parking included
4.3 out of 5, Excellent, (3258)
The price is AU$248
for 1 room
includes taxes & fees
18 Mar - 19 Mar
Seneca Niagara Resort & Casino

About the area

Niagara Falls

With a stay at The Giacomo, Ascend Hotel Collection, you'll be centrally located in Niagara Falls, within a 5-minute walk of Seneca Niagara Resort & Casino and Niagara Falls State Park. .This boutique hotel is 0.5 mi (0.8 km) from Rainbow Bridge and 0.7 mi (1.2 km) from American Falls.

What's nearby

  • Seneca Niagara Resort & Casino - 4 min walk - 0.3 km
  • Niagara Falls State Park - 5 min walk - 0.5 km
  • Maid of the Mist - 8 min walk - 0.7 km
  • Rainbow Bridge - 9 min walk - 0.8 km
  • American Falls - 14 min walk - 1.2 km

Getting around

  • Niagara Falls Station - 4 min drive
  • Buffalo Niagara Intl. Airport (BUF) - 34 min drive

Restaurants

  • ‪Seneca Niagara Casino - ‬7 min walk
  • ‪One Niagara Welcome Center - ‬5 min walk
  • ‪Blues Burger Bar - ‬7 min walk
  • ‪One Niagara International Food Court - ‬5 min walk
  • ‪Stir - ‬8 min walk

About this property

The Giacomo, Ascend Hotel Collection

Art Deco hotel with free breakfast and a 24-hour fitness center
The Giacomo, Ascend Hotel Collection offers 41 accommodations with complimentary newspapers and complimentary bottled water. Each accommodation is individually furnished and decorated. Pillowtop beds feature down comforters and premium bedding. 32-inch flat-screen televisions come with cable channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers, bathrobes, slippers, and designer toiletries.

This Niagara Falls hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 41 individually decorated guestrooms, featuring refrigerators and flat-screen televisions. Your pillowtop bed comes with down comforters and premium bedding. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with showers feature designer toiletries and hair dryers.
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and tour/ticket assistance.
Take advantage of the hotel's room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. A complimentary buffet breakfast is served daily from 8:00 AM to 10:30 AM.
Featured amenities include complimentary wired internet access, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 8:00 AM and 10:30 AM.
Room service (during limited hours) is available.

Languages

English, French, German, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free secured self-parking on site
  • Motorhome/coach/lorry parking (free) on site
  • Wheelchair-accessible parking and van parking available
  • On-site parking includes off-street options
  • Free off-site parking within 10 ft

Food and drink

  • Free buffet breakfast available daily 8:00 AM–10:30 AM
  • 1 bar
  • Room service available
  • Coffee/tea in a common area

Things to do

  • 24-hour fitness centre

Family friendly

  • Fridge
  • Rollaway/extra beds (surcharge)

Conveniences

  • ATM/banking services
  • Lift
  • Front-desk safe
  • Water dispenser

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Turndown service

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Lift
  • Lift door width (centimetres): 104
  • Grab bar in shower
  • Shower grab bar height (centimetres): 64
  • Hand-held shower head
  • Handrails in stairwells
  • Stairwell handrail height (centimetres): 157
  • Lever door handles
  • Portable shower seat
  • Roll-in shower
  • Roll-in shower width (centimetres): 206
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • 3 on-site accessible parking spaces
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 79
  • Wheelchair-accessible van parking
  • Wheelchair-accessible (may have limits)

More

  • Shared microwave

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Pillow-top mattress
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • TV channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Free long-distance calls
  • Free newspapers
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Slippers
  • Turndown service

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 3:00 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25.00 per pet, per day
Service animals are welcome, and are exempt from fees
2 total (up to 50 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
1 child, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.0 per night
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 50.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 25.00 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Giacomo Hotel
Giacomo Hotel Niagara Falls
Giacomo Niagara Falls
The Giacomo Hotel Niagara Falls
Giacomo
The Giacomo, Ascend Collection
The Giacomo, Ascend Hotel Collection Hotel
The Giacomo An Ascend Hotel Collection Member
The Giacomo, Ascend Hotel Collection Niagara Falls
The Giacomo, Ascend Hotel Collection Hotel Niagara Falls

The Giacomo, Ascend Hotel Collection Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 552 out of 1000 reviews
Rating 8 - Good. 235 out of 1000 reviews
Rating 6 - Okay. 120 out of 1000 reviews
Rating 4 - Poor. 50 out of 1000 reviews
Rating 2 - Terrible. 43 out of 1000 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Rebecca

Liked: Cleanliness, staff & service
Disliked: Room comfort
Weekend getaway. Our room was really cold and we were quickly moved to a suite with a fire place. The heat didn’t work in this room either but the fire place kept us warm. Water pressure in the shower was dismal. Breakfast was just ok.
Stayed 2 nights in Nov 2024

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel close to the falls!!!
Stayed 3 nights in Nov 2024

2/10 Terrible

mary

Disliked: Cleanliness, staff & service, property conditions & facilities
I’m speechless
Stayed 3 nights in Nov 2024

10/10 Excellent

Jeff

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bartender and staff were great!! Especially the man who coordinated our trip by cab across the border. Thank you sooo much!
Stayed 2 nights in Nov 2024

10/10 Excellent

Shawn

Travelled with pets, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great deal comparatively to other places I've stayed in vicinity of major attractions, access to top floor lounge area with views of the falls and surrounding area, so much was lit up for the holidays...
Stayed 1 night in Nov 2024

8/10 Good

judy

Stayed 2 nights in Oct 2024

10/10 Excellent

Krista

Stayed 1 night in Oct 2024

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very clean and the bed was comfortable. The complimentary breakfast was good. The hotel amenities could use some work.
Stayed 1 night in Nov 2024

6/10 Okay

Sheena

Decent room just wishes the view was better.
Stayed 2 nights in Nov 2024

10/10 Excellent

Kara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved our stay. This art deco boutique hotel is a gem. The sky lounge is the icing on the cake. Staff was very kind and helpful. I will be back and would recommend!
Stayed 1 night in Nov 2024

10/10 Excellent

KIMBERLY M

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice establishment
Stayed 1 night in Nov 2024

8/10 Good

Carol

Liked: Staff & service, amenities
Shower needed help. Room didn’t look like it had been vacuumed or dusted
Stayed 2 nights in Oct 2024

10/10 Excellent

Carolyn

Friendly staff and good location
Stayed 1 night in Sep 2024

10/10 Excellent

Jennifer, Eagan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was surprised by the hotel's neighborhood and, so close to the falls. The Canadian counterpart was much more developed and catered well to tourists.
Stayed 1 night in Oct 2024

6/10 Okay

Kiki, Tiffin

Travelled with family
Liked: Cleanliness, staff & service
Location of property and views toward falls were great. Bathroom window wouldn't shut and they didn't fix until the next day... Will probably choose different hotel if we go to Niagra Falls again, but it was overall a good experience.
Stayed 2 nights in Oct 2024

4/10 Poor

Gabor

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
All the windows were covered in dust and cobwebs from the outside. Most of the staff were pretty unfriendly Hot water for only 4-5m we couldnt even fill the bathtub up a quarter way before we lost all hot water. Bathtub jacuzzi it self was broken. Bed mattress quality was horrible and very cheap. We all woke up with pretty bad back pain after sleeping. For the amount of money they ask, this hotel is way too cheap and old.
Stayed 1 night in Oct 2024

6/10 Okay

mary

Travelled with partner
Liked: Staff & service, property conditions & facilities
The staff was wonderful. Attentive and cordial. The room was just okay.
Stayed 1 night in Oct 2024

10/10 Excellent

Kelly, Bangor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly, room was clean and stocked. Parking was easy, 2 blocks from the state park so easy walking
Stayed 2 nights in Oct 2024

10/10 Excellent

Lesly

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great lodging in Niagara Falls. Convenient location and loved the aesthetic.
Stayed 2 nights in Oct 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2024

6/10 Okay

NATASHA

Liked: Staff & service
Disliked: Property conditions & facilities
The room was clean and comfy. Staff was nice and accommodating. The daily breakfast was good, and they had complimentary lemon water, snacks ( cookies, muffins, brownies) available in the lobby. The pipes in the room were loud you can hear water flowing through the pipes all night if someone was taking a shower. The wall are very thin. I could hear the phone coversation of the person in the next room clearly. And the noise from the road was very noisy whether is was construction or street cleaning.

6/10 Okay

Colette

Liked: Cleanliness, staff & service
No robes. Walkable. No complaints.
Stayed 1 night in Oct 2024

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location!
We came to visit USA side of Niagara Falls and had a nice stay at The Giacomo. Great location for walking to casino and American Falls.
Stayed 2 nights in Oct 2024

4/10 Poor

Lisa

Travelled with partner, Travelled with group
Liked: Cleanliness
Disliked: Staff & service
The Giacomo is great in theory, but the reality is quite disappointing. The rooms are old charm with modern upgrades (bathrooms, Keurig). Most staff are slothful. Front desk girl knew I was there for check in but ignored me. I said “hello” a few times but to no avail. I finally realized there was a bell so rang it and she finally came out. Then she mis-charged the amount due and ended up calling the room to say “come down and pay”, which was annoying but things happen. The breakfast crew looked as though they had an aversion to smiling. When I said good morning, thank you, or just smiled at staff they just gave me a weird blank stare. The bartender was even rude and lazy. She didn’t even acknowledge us when we came in, sitting on a chair watching TV, ignoring us. Then when she realized we were buying drinks she pepped up pretty fast. The only friendly employee: the lady who helped me check out- she actually smiled. Parking in is a minor pain. Finding your parking spot is weird since numbered spots aren’t chronological. The cost for this hotel is obscenely overpriced for what you get. At certain points, their lowest cost room (basic bed/TV/bathroom) was $603! We ended up spending $335 which I’ll kick myself for until the memory hopefully slips from my mind permanently. Also, staff let random homeless people sleep in the lounge. So if you value safety, the money you work hard for, and politeness, stay somewhere else.
Stayed 1 night in Oct 2024

8/10 Good

Eric

Stayed 1 night in Oct 2024