Horrible and unforgivable . I pre-paid for a large room with sofa bed on their club floor, but was given the smallest room in the building and not on a club floor. When I asked to be moved to the correct room, they had me prove that I had booked the bigger room. Instead of looking at their computer screen to see that they were wrong they made me pull up my reservation on my phone and show it to them! This is the height of unacceptable service. After that, the staff had the gall to move me to the exact same room as the one I had previously been in. They are either incredibly shady or not capable to do the job they were hired for. We are talking about a $270 a night difference. When I went back down to find out why they put me in the wrong room for the second time I found one front desk person that saw that I had received the wrong room and terrible service. He tried to correct everything but then his manager, Christina, came over and royally messed everything up. I was supposed to check out the following night but the next morning I received a phone call asking me why I had not checked out already. When I explained that I had reconfirmed the extra night with the kind front desk clerk, then with Christina, the person on the phone once again, acted very shady And insinuated that I was lying. I went down to the front desk to sort it out, and Christina told me that I was not telling the truth. I told her to review the video while I waited. I will never return.