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Castle Hilo Hawaiian Hotel

3.5 star property

Photo gallery for Castle Hilo Hawaiian Hotel

Exterior
Lanai
Aerial view
Sports facility
Suite, 1 Bedroom, Ocean View | Living area

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Air conditioning
  • 24/7 front desk
  • Pool

Explore the area

Map
71 Banyan Dr, Hilo, HI, 96720
  • Coconut Island Park
    ‪7 min walk‬
  • University of Hawaii at Hilo
    ‪5 min drive‬
  • Port of Hilo
    ‪6 min drive‬
  • Hilo, HI (ITO-Hilo Intl.)
    ‪7 min drive‬

Room options

View all photos for Room, Garden View

Room, Garden View

Room, Garden View

  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, 1 Bedroom, Ocean View

Lanai

Suite, 1 Bedroom, Ocean View

  • 69 sq m
  • Ocean view
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Garden View

Suite, 1 Bedroom, Garden View

Suite, 1 Bedroom, Garden View

  • 56 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite

Junior Suite

Junior Suite

  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, Oceanfront

View from room

Premium Room, Oceanfront

  • 35 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Room, Oceanfront

Lanai

Room, Oceanfront

  • 35 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Superior Room, Garden View

Superior Room, Garden View

Superior Room, Garden View

  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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About the area

Hilo

With a stay at Castle Hilo Hawaiian Hotel in Hilo (Keaukaha), you'll be within a 10-minute drive of Port of Hilo and Naniloa Country Club. .This golf hotel is 0.1 mi (0.1 km) from Hamakua Heritage Corridor and 0.2 mi (0.4 km) from Coconut Island Park.

What's nearby

  • Liliuokalani Park and Gardens - 6 min walk - 0.6 km
  • Coconut Island Park - 7 min walk - 0.6 km
  • University of Hawaii at Hilo - 5 min drive - 4.3 km
  • Port of Hilo - 6 min drive - 3.4 km
  • Carlsmith Beach Park - 8 min drive - 4.8 km

Getting around

  • Hilo Intl. Airport (ITO) - 7 min drive

Restaurants

  • ‪Ken's House Of Pancakes - ‬12 min walk
  • ‪Don's Grill - ‬2 min drive
  • ‪Hawaiian Style Cafe Hilo - ‬3 min drive
  • ‪Ocean Front Kitchen - ‬19 min walk
  • ‪Waioli Lounge - ‬1 min walk

About this property

Castle Hilo Hawaiian Hotel

Bayside hotel with a fitness center and a 24-hour front desk
Castle Hilo Hawaiian Hotel offers 286 accommodations with coffee/tea makers and hair dryers. 32-inch flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations and complimentary toiletries.

This Hilo hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 286 guestrooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature shower/tub combinations, complimentary toiletries, and hair dryers. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.
Be sure to enjoy recreational amenities including an outdoor pool and a fitness center. Additional features at this hotel include concierge services, gift shops/newsstands, and a hair salon.
Satisfy your appetite at WSW The Steakhouse, a steakhouse which features a bar/lounge. Dining is also available at the coffee shop/cafe.
Featured amenities include a business center, a 24-hour front desk, and laundry facilities. Free self parking is available onsite.
WSW The Steakhouse - This steakhouse serves breakfast and dinner. Guests can enjoy drinks at the bar.
ICafe/Waioli Lounge - This café serves light fare only. Happy hour is offered. Open daily.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transport

  • Electric car charging station on site
  • Free self parking on site

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • iCafe/Waioli Lounge
  • WSW The Steakhouse

Things to do

  • 18-hole adjacent golf course
  • Gym
  • Outdoor pool

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)

Business services

  • Business centre
  • Meeting room

Outdoors

  • Garden
  • On the bay
  • Terrace

Accessibility

  • Lift

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 30.0 per day

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 35.38 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • In-room coffee
  • Newspaper
  • Phone calls

We have included all charges provided to us by the property.

Optional extras

  • Rollaway bed fee: USD 30.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - GE-189-318-3488-01
This property accepts credit cards; cash is not accepted
This property uses solar energy, plus a grey water recycling system

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Castle Hawaiian
Castle Hawaiian Hotel
Castle Hilo Hawaiian
Castle Hilo Hawaiian Hotel
Hilo Hawaiian Castle Hotel
Hilo Hawaiian Hotel
Hotel Castle Hilo Hawaiian
Hotel Hilo Hawaiian
Castle Hilo Hawaiian Hotel Hawaii
Hilo Hawaiian Hotel Hilo
Castle Hilo Hawaiian Hotel Hilo
Castle Hilo Hawaiian Hotel Hotel
Castle Hilo Hawaiian Hotel Hotel Hilo

Castle Hilo Hawaiian Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 570 out of 1231 reviews
Rating 8 - Good. 374 out of 1231 reviews
Rating 6 - Okay. 170 out of 1231 reviews
Rating 4 - Poor. 66 out of 1231 reviews
Rating 2 - Terrible. 51 out of 1231 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Sheldon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

6/10 Okay

Christine

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Hotel staff are nice however hotel is outdated, the sofa and chairs are very old and dirty
Stayed 2 nights in Jan 2025

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

8/10 Good

Frances

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A very good deal in Hilo

A very nice hotel at a reasonable price. The beds were great but it would have been nice to have a microwave. I enjoyed the free welcome drink and the staff was great. Parking is free and very convenient and the hotel is close to town. A great place to stay for a couple of nights while you tour Hilo and Volcano, which is less than an hour away.
Moon rise from our seventh floor balcony
Lovely flowers in the lobby
Stayed 2 nights in Jan 2025

8/10 Good

Eric

Travelled with partner
A little dated for the price and I wish there was a spa and that the pool was heated but a good quite hotel even with high school sporting team in the hotel. Restaurant was great. Continental breakfast was a joke Better off going to the store and buying granola bars. Kinda sad that Hilo looks weary and worn out.
Stayed 3 nights in Jan 2025

8/10 Good

Jeffrey

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Yvonne M A

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Patrick U

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Loved the stay staff all great. Just rooms older bathroom not good other then that perfect.
Stayed 2 nights in Jan 2025

4/10 Poor

River

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Rolly

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Parking was difficult on one of the days
Stayed 2 nights in Jan 2025

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best in the city!

The staff far and away are what made our stay a pleasant one. From the reception area, to the concierge, to the Maintenace and cleaning staff to the bar staff, etc. everyone truly brought the Aloha spirit to our overall experience. They were the best! To make this an even better overall experience some simple things would bring an even better vibe, like tiki torches around the perimeter of where the water is (similar to the hotel next door). We have stayed at both and we prefer this one, but little things like that make a big difference for some. Overall, a great bang for the buck and best in the city of Hilo, based on our personal experience.
Stayed 3 nights in Jan 2025

10/10 Excellent

Don, Nipomo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property abuts beautiful Japanese garden & city park. Sunset was gorgeous. Staff friendly & professional. Would like a small light in bathroom instead of flooding the whole place in light when getting up during the night. BEST SHOWER you could want! Steak restaurant on premises is excellent but a little pricey. Nice people.
Stayed 1 night in Jan 2025

6/10 Okay

Matthew

Stayed 3 nights in Jan 2025

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hilo hotel

The best place ever, loved the views, the food and service
Stayed 1 night in Jan 2025

10/10 Excellent

James, Pahoa

Stayed 2 nights in Jan 2025

10/10 Excellent

Nilton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

8/10 Good

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Gordon

Travelled with partner
Liked: Staff & service, property conditions & facilities
Wonderful atmosphere, beautiful views!
Stayed 2 nights in Jan 2025

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't like that the door wasn't all the way to the floor so it let in the noise from the hallway. The breakfast packages weren't environmentally friendly. Should of use bio-gradable paper plates and only use plastic containers on request.
Stayed 3 nights in Dec 2024

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hilo Hawaiian Hotel is fine.

The Hilo Hawaiian is a beautiful hotel with a sea side location. My only gripe was the included continental breakfast.
Stayed 3 nights in Jan 2025

4/10 Poor

deborah

Travelled with partner
Disliked: Property conditions & facilities
Terrible “continental breakfast” serving an unpeeled orange, stale croissant and Luke warm coffee in a plastic to go container. Not even a paper plate to help the environment, let alone a real plate. Carpets are stained, curtains ripped and generally rundown. Too bad because it’s a great location
Stayed 2 nights in Jan 2025

8/10 Good

Shirley

Travelled with family
Liked: Cleanliness, staff & service, room comfort

Great view

Great location for ocean view. Must drive to see anything around Hilo. Older rooms but very clean with a wonderful staff crew
Stayed 2 nights in Jan 2025

8/10 Good

Ji

Stayed 5 nights in Dec 2024

10/10 Excellent

Alex

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful Staff and property. Cannot speak highly enough how much we are enjoying staying here. Very accommodating and has great dining options!
Stayed 3 nights in Jan 2025

6/10 Okay

PING

Travelled with family
Liked: Cleanliness
We had an oceanfront room which was spacious and had a nice view, and the hotel is located in a convenient location. However, the AC was very noisy and we couldn't sleep with it on at night. Also the free breakfast was very disappointing with only coffee/tea, banana muffins and oatmeal when I got there at 7:30am. Breakfast was 6:30-10am and I heard there was bagels before 7am! I found it misleading for the hotel to advertise "free continental breakfast" included.
Stayed 2 nights in Dec 2024