The Westin Ka'anapali Ocean Resort Villas

4.0 star property

Photo gallery for The Westin Ka'anapali Ocean Resort Villas

2 outdoor pools, pool umbrellas
Couples treatment room(s), steam room, body treatments, aromatherapy
Lobby
3 bars/lounges, 2 poolside bars
Tennis court

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Spa
  • 24/7 front desk
  • Hot tub
  • Washer
  • Parking available

Explore the area

Map
6 Kai Ala Dr, Lahaina, HI, 96761
  • Kahekili Beach
    ‪9 min walk‬
  • May's Beach
    ‪12 min walk‬
  • Kaanapali Beach
    ‪15 min walk‬
  • Kapalua, HI (JHM-West Maui)
    ‪5 min drive‬

Room options

Villa, 1 Bedroom, Balcony (Mobility Accessible, Roll-in Shower)

  • 83 sq m
  • Studio
  • 1 bathroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Villa, 1 Bedroom, Balcony (Hearing Accessible)

  • 96 sq m
  • Studio
  • 1 bathroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Villa, 1 Bedroom, Balcony, Ocean View (Hearing Accessible)

  • 83 sq m
  • Studio
  • 1 bathroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Villa, 1 Bedroom, Balcony, Ocean View (Mobility Accessible, Roll-in Shower)

  • 83 sq m
  • Studio
  • 1 bathroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Villa, 1 Bedroom, Balcony, Ocean View (Hearing Accessible)

  • 83 sq m
  • Studio
  • 1 bathroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Villa, 1 Bedroom, Balcony, Ocean View (Mobility Accessible, Roll-in Shower)

  • 83 sq m
  • Studio
  • 1 bathroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Studio, 1 King Bed with Sofa bed, Balcony, Oceanfront (B)

  • 43 sq m
  • Studio
  • 1 bathroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Villa, 1 Bedroom, Oceanfront

  • 96 sq m
  • Studio
  • 1 bathroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Villa, 1 Bedroom, Balcony, Oceanfront (A)

  • 83 sq m
  • Studio
  • 1 bathroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Island, Villa, 1 Bedroom, Balcony

  • 96 sq m
  • Studio
  • 1 bathroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Villa, 1 Bedroom, Balcony, Ocean View

  • 83 sq m
  • Studio
  • 1 bathroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Studio, 1 King Bed with Sofa bed (View)

  • 43 sq m
  • Studio
  • 1 bathroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Villa, 1 Bedroom, Balcony (View)

  • 83 sq m
  • Studio
  • 1 bathroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Island, Studio, 1 King Bed with Sofa bed

  • 46 sq m
  • Studio
  • 1 bathroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Villa, 2 Bedrooms, Balcony, Ocean View (B)

  • 145 sq m
  • 2 bedrooms
  • 1 bathroom
  • Ocean view
  • Sleeps 8
  • 2 King Beds and 2 Double Sofa Beds

Villa, 2 Bedrooms, Balcony, Island View (B)

  • 145 sq m
  • Studio
  • 1 bathroom
  • Sleeps 8
  • 2 King Beds and 2 Double Sofa Beds

Villa, 1 Bedroom, Balcony, Ocean View (Mobility Accessible, Transfer Shower)

  • 83 sq m
  • Studio
  • 1 bathroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Villa, 1 Bedroom, Balcony (Mobility Accessible, Transfer Shower)

  • 83 sq m
  • Studio
  • 1 bathroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Villa, 1 Bedroom, Oceanfront (Mobility Accessible, Transfer Shower)

  • 96 sq m
  • Studio
  • 1 bathroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Villa, 2 Bedrooms, Non Smoking, Ocean View (Balcony)

  • 126 sq m
  • 2 bedrooms
  • 1 bathroom
  • Ocean view
  • Sleeps 8
  • 2 Double Beds

Villa, 2 Bedrooms, Balcony, Island View (A)

  • 126 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 8
  • 2 King Beds and 2 Double Sofa Beds

Villa, 2 Bedrooms, Balcony, Ocean View (A)

  • 126 sq m
  • 2 bedrooms
  • 1 bathroom
  • Ocean view
  • Sleeps 8
  • 2 King Beds and 2 Double Sofa Beds

Villa, 2 Bedrooms, Balcony, Oceanfront (B)

  • 145 sq m
  • 2 bedrooms
  • 1 bathroom
  • Ocean view
  • Sleeps 8
  • 2 Double Beds, 1 King Bed and 2 Double Sofa Beds

Villa, 2 Bedrooms, Balcony, Oceanfront (A)

  • 126 sq m
  • 2 bedrooms
  • 1 bathroom
  • Ocean view
  • Sleeps 8
  • 2 Double Beds, 1 King Bed and 2 Double Sofa Beds

Villa, 1 Bedroom, Non Smoking, Ocean View (Balcony)

  • 83 sq m
  • Studio
  • 1 bathroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Villa, 1 Bedroom, Balcony, Ocean View

  • 83 sq m
  • Studio
  • 1 bathroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Studio, 1 King Bed with Sofa bed, Non Smoking, Ocean View

  • 43 sq m
  • Studio
  • 1 bathroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Studio, 1 King Bed with Sofa bed, Ocean View

  • 43 sq m
  • Studio
  • 1 bathroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Villa, 1 Bedroom, Balcony, Ocean View

  • 96 sq m
  • Studio
  • 1 bathroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Villa, 1 Bedroom, Balcony, Ocean View (Mobility Accessible, Transfer Shower)

  • 83 sq m
  • Studio
  • 1 bathroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Studio, 1 King Bed with Sofa bed, Balcony, Oceanfront (A)

  • 46 sq m
  • Studio
  • 1 bathroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Studio, 1 King Bed with Sofa bed, Ocean View

  • 46 sq m
  • Studio
  • 1 bathroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

About the area

Kaanapali

When you stay at The Westin Ka'anapali Ocean Resort Villas in Kaanapali, you'll be on the beach, within a 5-minute drive of Whalers Village and Kaanapali Beach. .This beach condominium resort is 1.7 mi (2.8 km) from Black Rock and 2.1 mi (3.4 km) from West Maui Mountains.

What's nearby

  • Kaanapali Beach - 15 min walk
  • Black Rock - 19 min walk
  • Kaanapali Kai Course at Kaanapali Golf Resort - 3 min drive
  • Whalers Village - 4 min drive
  • Napili Bay - 9 min drive

Getting around

  • Kahului Airport (OGG) - 44 min drive

Restaurants

  • ‪Monkeypod Kitchen by Merriman - ‬4 min drive
  • ‪Hula Grill Kaanapali - ‬4 min drive
  • ‪Duke's Beach House Maui - ‬13 min walk
  • ‪Pizza Paradiso - ‬3 min drive
  • ‪Slappy Cakes - ‬18 min walk

About this property

Entire place

You'll have the entire condo to yourself and will only share it with other guests in your party.

The Westin Ka'anapali Ocean Resort Villas

Family fun on the beach, with 2 outdoor pools, near Black Rock
The Westin Ka'anapali Ocean Resort Villas offers 1021 accommodations, which are accessible via exterior corridors and feature washers/dryers and DVD players. Accommodations are furnished with sofa beds and dining tables. Pillowtop beds feature premium bedding. 42-inch LCD televisions come with premium cable channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include separate bathtubs and showers with jetted bathtubs and hair dryers.

This Kaanapali condominium resort provides complimentary wired and wireless Internet access. Business-friendly amenities include laptop-compatible safes and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. In-room massages, hypo-allergenic bedding, and change of bedsheets can be requested.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts, a waterslide, a hot tub, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa Helani has 13 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, sports massages, and Swedish massages. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.
Make yourself at home in one of the 1021 guestrooms featuring refrigerators and microwaves. Your pillowtop bed comes with premium bedding, and all rooms are furnished with sofa beds. Wired and wireless internet access is complimentary, while 42-inch LCD televisions with cable programming provide entertainment. Bathrooms with separate bathtubs and showers feature jetted bathtubs and hair dryers.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, outdoor tennis courts, and a waterslide. Additional features at this condominium resort include complimentary wireless internet access, concierge services, and gift shops/newsstands. Getting to nearby attractions is a breeze with the complimentary area shuttle.
Enjoy Regional cuisine at Auntie's Kitchen, one of the condo resort's many dining establishments, which include 3 restaurants and a coffee shop/cafe. Wind down with a drink at one of the 3 bars/lounges or 2 poolside bars.
Featured amenities include express check-out, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Kaanapali? This condo resort has 1000 square feet (93 square meters) of space consisting of conference space and a meeting room. Guests may use a roundtrip airport shuttle for a surcharge, and self parking (subject to charges) is available onsite.
Auntie's Kitchen - This poolside restaurant specializes in Regional cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.
Pailolo Bar and Grill - This beachfront restaurant specializes in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.
Pulehu, an Italian Grill - Overlooking the pool and garden, this restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. A children's menu is available. Open select days.

Awards and affiliations

Eco-Certified Property
This property participates in Audubon, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English

Property amenities

Beach

  • On the beach
  • Beach massages

Pool/Spa

  • 2 outdoor pools
  • Umbrellas
  • A hot tub
  • Sauna
  • Steam room
  • Massages
  • Spa services
  • 13 treatment rooms
  • Facials
  • Sports massages
  • Body treatments
  • Prenatal massages
  • Manicures and pedicures
  • Deep-tissue massages
  • Reflexology
  • Couples treatment room(s)
  • Body scrubs
  • Swedish massages

Internet

  • Free WiFi

Parking and transport

  • Self parking on site (USD 30 per day; includes in/out privileges)
  • Valet parking on site (USD 35 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available
  • Electric car charging station on site
  • Return airport shuttle (surcharge)
  • Free local area shuttle

Family friendly

  • Free cot/infant bed
  • Children's pool
  • Playground

Restaurants on site

  • Auntie's Kitchen
  • Pailolo Bar and Grill
  • Pulehu, an Italian Grill

Food and drink

  • Fridge
  • Stovetop
  • Microwave
  • Dishwasher
  • Ice maker
  • Cookware/dishes/utensils
  • Freezer
  • Paper towels
  • Blender

Dining

  • 3 restaurants and 1 coffee shop/cafe
  • 2 poolside bars and 3 bars/lounges
  • Dining table
  • Snack bar/deli

Bedrooms

  • Premium bedding
  • Hypo-allergenic bedding
  • Bed sheets provided
  • Pillow-top mattress
  • Rollaway/extra beds: USD 30.0 per night
  • Sofa bed

Bathrooms

  • Separate bath and shower
  • Jetted
  • Toilet paper
  • Soap
  • Towels provided
  • Hairdryer
  • Shampoo

Entertainment

  • 42-inch LCD TV with cable service
  • DVD player
  • TV in a common area

Outdoor areas

  • Barbecue
  • Garden
  • Picnic area

Laundry

  • Washer/dryer
  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • 1 meeting room
  • Conference space (1000 square feet)

Climate control

  • Air conditioning
  • Ceiling fan

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Lift
  • Grab bar near toilet
  • Handrails in stairwells
  • Height-adjustable shower head
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Pool hoist on site
  • Step-free path to entrance
  • Transfer shower
  • Valet for wheelchair-equipped vehicle
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible (with limits)
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Designated smoking areas

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Multilingual staff
  • Window screens
  • Iron/ironing board
  • Phone
  • Luggage storage
  • Blackout curtains
  • Safe at front desk
  • Laptop-compatible safe

Location highlights

  • Near the ocean
  • Near the sea
  • On the waterfront
  • On the boardwalk

Things to do

  • Fitness centre
  • 2 outdoor tennis courts
  • Waterslide
  • Surfing/body boarding on site
  • Tennis on site
  • Snorkelling on site
  • Bike rentals nearby
  • Scuba diving nearby
  • Boat tours nearby
  • Mountain biking nearby
  • Golf nearby
  • Whale watching nearby
  • Waterskiing nearby
  • Windsurfing nearby
  • Segway hire/tours nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector installed (host has indicated that there is a smoke detector on the property)
  • Outdoor lighting

General

  • 1021 rooms
  • 6 floors
  • No plastic coffee stirrers
  • Access via exterior cooridors
  • Connecting/adjoining rooms avaliable

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 30.0 per night
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Self parking fee: USD 30 per day (in/out privileges)
  • Valet parking fee: USD 35 per day (in/out privileges)
  • Rollaway bed fee: USD 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - TA-68-0509641
This property accepts credit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include outdoor lighting
This property is professionally cleaned
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 12 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Kaanapali Ocean Resort
Kaanapali Westin
Ocean Resort Villas
Westin Kaanapali
Westin Ka'anapali Ocean Resort Villas Lahaina
Westin Kaanapali Ocean Villas
Westin Kaanapali Resort Villas
Westin Ocean Resort Villas
Westin Ocean Resort Villas Kaanapali
Westin Ocean Villas
The Westin Kaanapali Ocean Resort Villas Hotel Lahaina
The Westin Kaanapali Ocean Resort Villas Maui/Lahaina
Westin Ka Anapali Ocean Hotel
Lahaina Westin
Westin Maui Villas
Westin Villas Maui
Westin Ka'anapali Ocean Villas Lahaina
Westin Ka'anapali Ocean Resort Villas
Westin Ka'anapali Ocean Villas
Westin Ka'anapali Ocean
The Westin Ka'anapali Ocean Resort Villas Lahaina
The Westin Ka'anapali Ocean Resort Villas Condominium resort

The Westin Ka'anapali Ocean Resort Villas Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 596 out of 1099 reviews
Rating 8 - Good. 313 out of 1099 reviews
Rating 6 - Okay. 102 out of 1099 reviews
Rating 4 - Poor. 54 out of 1099 reviews
Rating 2 - Terrible. 34 out of 1099 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Linda, Los Angeles

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great property in perfect location adjacent to walking path & snorkeling beach. We loved our one-bedroom unit and enjoyed the resorts amenities including pools and restaurants. Well maintained, very clean, friendly staff, wish we could have extended our stay, but not easy to do at a timeshare property like you can at a hotel. That said, we wouldn't hesitate to return, next time for a longer visit. Mahalo!
Stayed 5 nights in Nov 2024

10/10 Excellent

Marie

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2024

8/10 Good

Linda

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Loved the shuttle to whalers village. Had to request housekeeping service twice during our stay as our room was missed ?
Stayed 6 nights in Nov 2024

6/10 Okay

Kim

Travelled with family and small children
Went on a family vacation, communication with the staff was a bit difficult. Tried to arrange rooms next to family but was told that should have been arranged 1 year ago. Over priced in my opinion..
Stayed 4 nights in Nov 2024

6/10 Okay

Dustin, Avondale

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We really enjoyed the property and pool/spa are. Snorkeling was great! Room was nice but didn’t have a light for the toilet, which became a thing. You have to turn on the bathroom light to get the toilet light on. That lead to waking up unnecessarily if you forgot to close the bathtub doors. Also, the food was awful. We had to leave the resort to eat which was a big bummer.
Stayed 4 nights in Nov 2024

6/10 Okay

Anson

Stayed 1 night in Nov 2024

10/10 Excellent

Jordan

Liked: Cleanliness, amenities, property conditions & facilities
Great room for a young family with need of a kitchen, washer/dryer, etc. the property was beautiful, great pool & amenities for kids, the beach was beautiful, basic snorkelling in front of the property
Stayed 8 nights in Oct 2024

8/10 Good

John

Travelled with family
Stayed 2 nights in Oct 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Would definitely recommend for families.
Super friendly staff... gorgeous location with a great beach and many pools to choose from with your kids.
Stayed 6 nights in Oct 2024

10/10 Excellent

Janeen

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Oct 2024

6/10 Okay

Cindy

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We thought the property was lovely, but we oaid for a ocean view and when we got there they tried to put us in a room looking over the parking lot due to an owner coming in, but did not want to refund the difference. They gave us a 250.00 resort credit which did not even cover the tesort tax.
Stayed 7 nights in Oct 2024

10/10 Excellent

Narayan

Liked: Cleanliness, property conditions & facilities
Good location and ambience
Stayed 3 nights in Oct 2024

10/10 Excellent

Terese

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This has been our Hotel of choice for over 10 years! There’s 2 Huge Westin Resort Property’s next to other! Love the beautifully kept property and the restaurant.. Fish Tacos are the Best! Breakfast choices are great and very filling! Resort Bus Transportation to Shopping on the Resort and to the local Shopping Centers are great .. Safeway Starbucks Clothing Stores,Walgreens and eateries. …
Stayed 6 nights in Aug 2024

8/10 Good

Sandra

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Overhead of our bedroom someone moving furniture. The charge for parking again ridiculous. Room was not ready, even though it was after check in time. Beach not very big.
Stayed 2 nights in Sep 2024

10/10 Excellent

Faheem

Travelled with family
Liked: Cleanliness, property conditions & facilities
It is 10 minutes from one of the top snorkeling spots (kapalua bay), and has a great resort feel. Far from Road to Hana.
Stayed 3 nights in Sep 2024

2/10 Terrible

Todd

We come to Maui once or twice a year. This time we were staying in the North building on a timeshare and decided to add one night and move to the south building. Were told at time of check in at the beginning of our stay in the North that when we changed over to the south they would expedite our check in at the time of transfer so we wouldn't have to wait all day with no room for the original check in at 4 since we had been on property for 6 days already. Day of transfer We check in to the south at 6:30 am. Were told they would expedite check in. So we had breakfast was done around 9:30 heard nothing. Decided to go hang out at the pool, 12 rolls around still nothing so I decide to go check at the front desk was told housekeeping still hadn't cleaned the room. Waited til 1:45 checked again still not ready. At 2:30 super frustrated asked to talk to manager. She comes out I explain all of it. She basically says yeah she checked and that's unacceptable we had been waiting 9 hours. She basically said housekeeping was just getting to the room now, the. she said it was a mantinance issue a screen had fallen off, and it would be 25 more minutes. She had every excuse in the book. You think the establishment of the size of the Marriott would have a protocol set up for check in, not letting housekeeping determine how the hotel is run and who checks in when. The manager we spoke to was clueless and definitely one of the worse experience we've encountered in all our visits to Maui.
Stayed 1 night in Sep 2024

2/10 Terrible

LaTrina

Liked: Cleanliness, property conditions & facilities
I loved the property but scared to death of cats
Stayed 4 nights in Sep 2024

10/10 Excellent

Dean

Liked: Cleanliness, room comfort
Beautiful location
Loved the hotel atmosphere and beach.
Stayed 7 nights in Aug 2024

10/10 Excellent

Geni

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everybody was extremely kind, helpful, and friendly. The entire atmosphere was amazing, views were beautiful, and our overall experience was impeccable!
Stayed 4 nights in Aug 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Summer vacation on Maui
Family friendly yet quiet. Beautiful surroundings and a sweet area of the Kaanapali coast. Staff were very helpful, friendly and available. Accommodations were wonderful. We will return.
Stayed 6 nights in Jul 2024

10/10 Excellent

Brad

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay.
Stayed 13 nights in Jul 2024

10/10 Excellent

Philip, Tacoma

Stayed 1 night in Jul 2024

6/10 Okay

Su Chen

Stayed 4 nights in Jun 2024

2/10 Terrible

Linda

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
If you are an owner and they mess up with confirmation they don’t care tell you no rooms available but can go to 3rd party and get room but can’t use points Don’t really care about owners
Stayed 1 night in Jul 2024