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I had a great time!! Thank you

Friendly staff. Great food. Beautiful pool and ocean.

Traveled as a couple celebrating 25th anniversary. Our first time out of the US, so both nervous we had chosen the right resort and of course nervous traveling to Mexico at all. Everything could not have been more perfect so this is also a reflection on Cancun as a whole. Tons and tons of research on AI resorts here before we chose Haven. This place is heaven on earth. Hospitality is over the top. We were serenity ocean front swim out, and the views were spectacular! Breakfast on the patio with the sunrise is priceless! Resort is off by itself a bit so almost no one on the beaches even during the day so it's quiet and private. Great restaurants but overall average to above average food. Tahani dinner experience is definitely at the top, if you know you know. Liquor is weak as with most AI's. If your serenity you do get a bottle of liquor at check in so it's great to spike your drinks with. Our butler Paco was a shining star and went out of his way to make our stay perfect. Everyone, right down to the pool cleaners were overly nice and helpful and made it feel like one giant family. Nightlife is a bit on the boring side, but you can make your own party as pools are open 24hrs and we met some nice couples there to visit with later in the evenings over drinks. They have activities all day everyday so there really isn't a need for you to leave however they have an excursion desk right in the lobby to sign up for off resort activities. We went to Xcaret for a day which w

Staff were helpful. The hotel was well kept and clean. The food at the Restaurants was really good with lots of options! Waiters on the beach serving drinks.

Celebrated my birthday here and truly felt special and relaxed during my five night stay. My boyfriend and I did upgrade to elite club and felt it was well worth it. Would definitely recommend

Everything was great! Loved all the drinks especially in the lobby bar 😁